windows live messenger is shutting my computer off.

I have Windows live messenger version 8.0 (build 8.0.0812.00). I'm using
windows xp with sp2 and have all the updates and have all the drivers for all
my hardware updated.
I have a problem that only happens during a video call. When ever the person
on the other end starts the video call and I click accept my computer shuts
down and restarts on its own, it doesn't go through the log out process it
just shuts down like someone turned it off. If I start the video call I have
no problems.
This just started about 3 months ago, I have a new computer that is 3 1/2
months old. I never had windows live messenger on my old computer. I have a
dual core cpu if that helps in anyway.

Greetings,

Few possibilities. Firstly, is it just the "Video Call" that this happens in? Messenger
also has a "Send webcam" option as well, which doesn't include audio. As such, this could be
the reason why you see it when you click accept and not the other way (if you're using
separate features that simply appear the same).

If possible, you should update your webcam drivers and sound card from the respective
manufacturers' website.

If you've already done that or that doesn't help, click Start, then Run, type sysdm.cpl and
click OK. Then go to the Advanced tab, choose Settings under Startup and Recovery, uncheck
'Automatically restart' and under Write debugging information, set to dropdown to Complete
memory dump. Then try it again and see what happens. If you see a blue screen come up, see
if a filename is noted in the error displayed and write it down.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"getting fed up" <> wrote in message
news:72DBA7C0-43A4-4F0A-A939-...
>I have Windows live messenger version 8.0 (build 8.0.0812.00). I'm using
> windows xp with sp2 and have all the updates and have all the drivers for all
> my hardware updated.
> I have a problem that only happens during a video call. When ever the person
> on the other end starts the video call and I click accept my computer shuts
> down and restarts on its own, it doesn't go through the log out process it
> just shuts down like someone turned it off. If I start the video call I have
> no problems.
> This just started about 3 months ago, I have a new computer that is 3 1/2
> months old. I never had windows live messenger on my old computer. I have a
> dual core cpu if that helps in anyway.