I have also opened a support ticket.
My report included full details of my WLMail version and other
information about my system. However, the response from
Microsoft Customer Support that appeared to intended for a 5-year
old, and asked me to check that I am using the latest version of
WLMail. The reply also explained "how to print" from WLMail.
The person who responded obviously hadn't bothered to read my
report - so I asked Microsoft Customer Support to escalate this
problem to the product development team.
I have now received the following reply,
'Bob, I have already submitted your case to our product team for
further investigation. Although I may not be able to get back to
your message soon, I would like you to know that this issue has
been flagged as "high priority." I assure you that we are working
diligently to have your issue resolved as soon as possible.'
"Ken" <> wrote in message
news:3D6B7643-969B-4B2C-B93F-...
> Thanks for the instructions. I've been to that page several
> times but never followed the path you suggested. They don't
> make problem submission obvious! I have submitted the problem
> and we'll see what happens. Probably be a good idea if all of
> the people with this issue submit also.
>
> "Ildhund" <> wrote in message
> news:#...
>> For what it's worth, Robert's test web page printed perfectly
>> for me from WLMail on XPProSP3 (32b).
>> In your OP, you asked how to contact the WLMail team. Since I
>> can't see that anyone responded to this, I would suggest that
>> you open a support ticket by following Winston's instructions:
>> <quote>
>> 1. Logon to http://account.live.com using your Windows Live
>> ID, then cut and paste one the following urls to your
>> browser's address bar and press the enter key
>> https://support.live.com/default.asp...=wlmaildesktop
>> or
>> https://support.live.com/eform.aspx?...top&ct=eformts
>>
>> 2. Click on the first item in the left hand pane FAQ List
>> (e.g. click on How do I install and run WLM for the first
>> time), then allow that item to load in the right hand pane
>> 3. Look in lower right and click on 'Get more Help'; allow
>> that page to load
>> 4. Click on 'Get Support'; the e-form will load.
>>
>> Note: Logging on with your Live ID in step 1 at
>> account.live.com should also ensure that your account's full
>> and email address fields are automatically filled in on the
>> e-form
>> </quote>
>> Then stick with them until you get told that the team are
>> aware of the problem and a fix will be forthcoming sometime.
>>
>> If everyone experiencing this problem did the same, the techs
>> would have a better chance of finding the common elements in
>> their systems.
>> --
>> Noel
>>
>> "Ken" <> wrote in message
>> news:C32DA7A7-93CC-4F90-A3F0-...
>>> I forwarded one of the emails that WL does not print
>>> correctly (drops about an inch off the right margin) to my
>>> HotMail account. I then went directly to HotMail.com via IE8
>>> and printed the email using the printer icon to the right of
>>> the "Move To" tab in HotMail and the problem email printed
>>> CORRECTLY. I tried using the Print function from the IE8
>>> menu and got the whole window printed, as expected, with the
>>> complete email overlayed - not expected. Just for good
>>> measure I then printed the problem email from the HotMail
>>> account using WL and 1" was again missing from the right
>>> margin. Anyway, based on the fact that the Hotmail print
>>> function handles the problem email correctly it would appear
>>> to a novice like me that WL is the culprit not IE8?! Like I
>>> have said in previous postings the problem did not occur in
>>> WL until a week or two ago.
>>>
>>> "Ken" <> wrote in message
>>> news:16ED46B0-C978-4510-81DC-...
>>>> This is a second post on the WL printing problem that came
>>>> to my house on three computers and two different printers -
>>>> a Vista Home Premium system and two W7 Home Premium systems.
>>>> All are 64 bit versions and all have the latest
>>>> version/build of IE8. Since I have not gotten any positive
>>>> response except - if it don't print correctly don't print!
>>>> Can someone please tell me how I can contact the MSFT WL
>>>> team and explain what is going on. I never had the problem
>>>> until about 2 weeks ago. The problem is that WL drops about
>>>> 1 inch off the right side of some emails (Schwab e confirms
>>>> in my case). I am about ready to give up on MSFT since I
>>>> cannot find a phone number or email address or online
>>>> whatever to discuss/address the problem. There are other
>>>> posts floating around the web and this new group where other
>>>> people have the same problem. Assistance would be
>>>> appreciated.
>>>
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