Windows live won't run with Vista

When I try to run Windows Live Messenger it stops working before I get a
chance to enter my password.

I had this problem last year. I think I was recommended to download the
latest version of windows or Vista. Whatever I did it worked then.

Unfortunately my hard disk failed. When it was replaced I had to install
Windows Vista Home again from the CD. Now I have the same problem with
Messenger - it won't work. It wont run and says something about a DEP
error. There is no error number.

I tried logging the problem with microsoft. The guy who e-mailed me back
referred me to some "thread" which recommended either downloading something
to change the PC registry or disabling DEP.

I'm not very technical and do not want to do something that might cause an
even bigger problem with my PC.

I am assuming DEP is there for a good reason and I don't know what other
problems I may cause by disabling it.

Any ideas on what I should do next.

Greetings pip,

Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's
known to case such problems.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"pipsmith" <> wrote in message
news:E4A1DBEA-B306-4338-A90A-...
> When I try to run Windows Live Messenger it stops working before I get a
> chance to enter my password.
>
> I had this problem last year. I think I was recommended to download the
> latest version of windows or Vista. Whatever I did it worked then.
>
> Unfortunately my hard disk failed. When it was replaced I had to install
> Windows Vista Home again from the CD. Now I have the same problem with
> Messenger - it won't work. It wont run and says something about a DEP
> error. There is no error number.
>
> I tried logging the problem with microsoft. The guy who e-mailed me back
> referred me to some "thread" which recommended either downloading something
> to change the PC registry or disabling DEP.
>
> I'm not very technical and do not want to do something that might cause an
> even bigger problem with my PC.
>
> I am assuming DEP is there for a good reason and I don't know what other
> problems I may cause by disabling it.
>
> Any ideas on what I should do next.
>

Hi Jonathon,

Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving
myself open to other problems. What is eDataSecurity for?

Regards,

Elizabeth

"Jonathan Kay [MVP]" wrote:

> Greetings pip,
>
> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's
> known to case such problems.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "pipsmith" <> wrote in message
> news:E4A1DBEA-B306-4338-A90A-...
> > When I try to run Windows Live Messenger it stops working before I get a
> > chance to enter my password.
> >
> > I had this problem last year. I think I was recommended to download the
> > latest version of windows or Vista. Whatever I did it worked then.
> >
> > Unfortunately my hard disk failed. When it was replaced I had to install
> > Windows Vista Home again from the CD. Now I have the same problem with
> > Messenger - it won't work. It wont run and says something about a DEP
> > error. There is no error number.
> >
> > I tried logging the problem with microsoft. The guy who e-mailed me back
> > referred me to some "thread" which recommended either downloading something
> > to change the PC registry or disabling DEP.
> >
> > I'm not very technical and do not want to do something that might cause an
> > even bigger problem with my PC.
> >
> > I am assuming DEP is there for a good reason and I don't know what other
> > problems I may cause by disabling it.
> >
> > Any ideas on what I should do next.
> >
>
>

Hi Elizabeth,

No, it's just a piece of value-add encryption software which you're not using (or else you
would know what it is).

There was an update on the Acer site at one time to update the eDataSecurity software to fix
this bug but it's disappeared and doesn't appear to be available anymore.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"pipsmith" <> wrote in message
news:E60898F6-B3D8-43BD-BA59-...
> Hi Jonathon,
>
> Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving
> myself open to other problems. What is eDataSecurity for?
>
> Regards,
>
> Elizabeth
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings pip,
>>
>> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's
>> known to case such problems.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "pipsmith" <> wrote in message
>> news:E4A1DBEA-B306-4338-A90A-...
>> > When I try to run Windows Live Messenger it stops working before I get a
>> > chance to enter my password.
>> >
>> > I had this problem last year. I think I was recommended to download the
>> > latest version of windows or Vista. Whatever I did it worked then.
>> >
>> > Unfortunately my hard disk failed. When it was replaced I had to install
>> > Windows Vista Home again from the CD. Now I have the same problem with
>> > Messenger - it won't work. It wont run and says something about a DEP
>> > error. There is no error number.
>> >
>> > I tried logging the problem with microsoft. The guy who e-mailed me back
>> > referred me to some "thread" which recommended either downloading something
>> > to change the PC registry or disabling DEP.
>> >
>> > I'm not very technical and do not want to do something that might cause an
>> > even bigger problem with my PC.
>> >
>> > I am assuming DEP is there for a good reason and I don't know what other
>> > problems I may cause by disabling it.
>> >
>> > Any ideas on what I should do next.
>> >
>>
>>

Hi Jonathan,

I found a link on the Acer site for Vista Support under support &downloads.
I downloaded a patch to solve the problem. It didn't work but it allowed be
to disable eSecurity. Which now causes an annoying message to keep popping
up when I logon.

I'm bringing my PC back to the retailer today and they will sort out any
remaining issues.

Thank you for your help and advice.

Kind regards,

Elizabeth

"Jonathan Kay [MVP]" wrote:

> Hi Elizabeth,
>
> No, it's just a piece of value-add encryption software which you're not using (or else you
> would know what it is).
>
> There was an update on the Acer site at one time to update the eDataSecurity software to fix
> this bug but it's disappeared and doesn't appear to be available anymore.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "pipsmith" <> wrote in message
> news:E60898F6-B3D8-43BD-BA59-...
> > Hi Jonathon,
> >
> > Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving
> > myself open to other problems. What is eDataSecurity for?
> >
> > Regards,
> >
> > Elizabeth
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings pip,
> >>
> >> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as it's
> >> known to case such problems.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger
> >> MSN Messenger/Windows Messenger
> >> MessengerGeek Blog: http://www.messengergeek.com
> >> Messenger Resources: http://messenger.jonathankay.com
> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> >> --
> >>
> >> "pipsmith" <> wrote in message
> >> news:E4A1DBEA-B306-4338-A90A-...
> >> > When I try to run Windows Live Messenger it stops working before I get a
> >> > chance to enter my password.
> >> >
> >> > I had this problem last year. I think I was recommended to download the
> >> > latest version of windows or Vista. Whatever I did it worked then.
> >> >
> >> > Unfortunately my hard disk failed. When it was replaced I had to install
> >> > Windows Vista Home again from the CD. Now I have the same problem with
> >> > Messenger - it won't work. It wont run and says something about a DEP
> >> > error. There is no error number.
> >> >
> >> > I tried logging the problem with microsoft. The guy who e-mailed me back
> >> > referred me to some "thread" which recommended either downloading something
> >> > to change the PC registry or disabling DEP.
> >> >
> >> > I'm not very technical and do not want to do something that might cause an
> >> > even bigger problem with my PC.
> >> >
> >> > I am assuming DEP is there for a good reason and I don't know what other
> >> > problems I may cause by disabling it.
> >> >
> >> > Any ideas on what I should do next.
> >> >
> >>
> >>
>
>

Hi Elizabeth,

Alright, good luck to you!

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"pipsmith" <> wrote in message
news:CEB7B39D-5213-4779-AC1E-...
> Hi Jonathan,
>
> I found a link on the Acer site for Vista Support under support &downloads.
> I downloaded a patch to solve the problem. It didn't work but it allowed be
> to disable eSecurity. Which now causes an annoying message to keep popping
> up when I logon.
>
> I'm bringing my PC back to the retailer today and they will sort out any
> remaining issues.
>
> Thank you for your help and advice.
>
> Kind regards,
>
> Elizabeth
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi Elizabeth,
>>
>> No, it's just a piece of value-add encryption software which you're not using (or else you
>> would know what it is).
>>
>> There was an update on the Acer site at one time to update the eDataSecurity software to
>> fix
>> this bug but it's disappeared and doesn't appear to be available anymore.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "pipsmith" <> wrote in message
>> news:E60898F6-B3D8-43BD-BA59-...
>> > Hi Jonathon,
>> >
>> > Yes I'm using an Acer. If I uninstall Acer eDataSecurity will I be leaving
>> > myself open to other problems. What is eDataSecurity for?
>> >
>> > Regards,
>> >
>> > Elizabeth
>> >
>> > "Jonathan Kay [MVP]" wrote:
>> >
>> >> Greetings pip,
>> >>
>> >> Are you using an Acer computer by any chance? If so, uninstall Acer eDataSecurity as
>> >> it's
>> >> known to case such problems.
>> >>
>> >> --
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Live Messenger
>> >> MSN Messenger/Windows Messenger
>> >> MessengerGeek Blog: http://www.messengergeek.com
>> >> Messenger Resources: http://messenger.jonathankay.com
>> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> >> --
>> >>
>> >> "pipsmith" <> wrote in message
>> >> news:E4A1DBEA-B306-4338-A90A-...
>> >> > When I try to run Windows Live Messenger it stops working before I get a
>> >> > chance to enter my password.
>> >> >
>> >> > I had this problem last year. I think I was recommended to download the
>> >> > latest version of windows or Vista. Whatever I did it worked then.
>> >> >
>> >> > Unfortunately my hard disk failed. When it was replaced I had to install
>> >> > Windows Vista Home again from the CD. Now I have the same problem with
>> >> > Messenger - it won't work. It wont run and says something about a DEP
>> >> > error. There is no error number.
>> >> >
>> >> > I tried logging the problem with microsoft. The guy who e-mailed me back
>> >> > referred me to some "thread" which recommended either downloading something
>> >> > to change the PC registry or disabling DEP.
>> >> >
>> >> > I'm not very technical and do not want to do something that might cause an
>> >> > even bigger problem with my PC.
>> >> >
>> >> > I am assuming DEP is there for a good reason and I don't know what other
>> >> > problems I may cause by disabling it.
>> >> >
>> >> > Any ideas on what I should do next.
>> >> >
>> >>
>> >>
>>
>>

HI JONATHAN

I HAVE THE SAME PROBLEM, MESSENGER RUNS GOOD, BUT WHEN I TRY TO OPEN MY
WEBCAM, NOT OTHERS WEBCAM, IT CRASH AND DEP CLOSE MESSENGER.

MY HP F755LA SERIES LAPTOP RUNS VISTA HOME BASIC SPANISH VERSION, WITH ALL
UPDATES INSTALED, AND MESSENGER 2009 FULL OFICIAL SPANISH VERSION.

I SAW THAT THE PROBLEM IS COMMON ON ACER NOTEBOOKS BUT IN HP NOTEBOOKS TOO??
CAN YOU HELP ME ABOUT THIS??

Hi everybody,

I have the same problem as DJ Metelex; I´m trying to found a solution, but
nobody knows how to manage it. I do have an HP notebook as well, do somebody
knows how to fix it?

Many thanks,
A

"DJ METELEX" wrote:

> HI JONATHAN
>
> I HAVE THE SAME PROBLEM, MESSENGER RUNS GOOD, BUT WHEN I TRY TO OPEN MY
> WEBCAM, NOT OTHERS WEBCAM, IT CRASH AND DEP CLOSE MESSENGER.
>
> MY HP F755LA SERIES LAPTOP RUNS VISTA HOME BASIC SPANISH VERSION, WITH ALL
> UPDATES INSTALED, AND MESSENGER 2009 FULL OFICIAL SPANISH VERSION.
>
> I SAW THAT THE PROBLEM IS COMMON ON ACER NOTEBOOKS BUT IN HP NOTEBOOKS TOO??
> CAN YOU HELP ME ABOUT THIS??