On Jun 5, 7:41*am, "TONY123 via WindowsKB.com" <u44058@uwe> wrote:
> solon fox wrote:
> >> >> when i start up my computer and go e mail it says connecting i then close e
> >> >> mail and go to internet explorer it says web site found *nothing happens on
> >[quoted text clipped - 30 lines]
>
> >> - Show quoted text -
>
> >Thanks. Okay, you've just eliminated a whole slew of possibilities.
> >Now we are down to a) something that changed in Vista in the last
> >month and b) problems with your cable modem or ISP.
>
> >Let's try the easy stuff first:
> >Just some ideas do any/all or none as it suits you.
> >- replace the cable between your desktop and the cable modem with a
> >different one
> >- go to Control Panel and Power Options and do the anti-green thing
> >and set everything to always on (eliminate problems with sleep and
> >hibernate mode) we especially don't want the ethernet card, the
> >network or the hard drive to ever sleep.Change your plan to "High
> >Performance" for now.
>
> >There's a power settings tutorial here, if you need a guide
> >http://www.thegline.com/windows/2006...ide-to-windows...
>
> >Since the problem started a month ago, it could be solved with a
> >System Restore, if you have one old enough (probably not).
>
> >I cannot think of a way that a driver could cause this problem - it
> >seems remote, but something to consider.
>
> >We can't rule out the possibility that something changed with your
> >cable provider, though their tech support is notoriously unhelpful
> >regardless of the company, you could give them a try.
>
> >The thought of disabling IPV6 occurs to me, but I'm not going to
> >recommend it as it would really only save you a millisecond on
> >connecting.
>
> >Do this only after the problem occurs: Go to Control Panel, key
> >"Network Connections" in the search box and select "View Network
> >Connections" highlight Local Area Connection and disable it. Wait 10
> >seconds and enable it. That should waste a couple of minutes, but if
> >it solves the problem then that tells me something about what it is
> >not in the restart process. Let me know on this one.
>
> >-solon fox
>
> i followed your advice changed the cabel hook up with a new one and set the
> power settings as you described however i can not find anetwork connections
> in my control panel do it ave a different name on tis computer, also i wason
> the phone with my isp for an hour they tryed many things and then said it was
> in my software. i also did a full factory restore it was built ito my
> computer and several system restores it worked for a week then went back to
> doing the same i will let you know in a few days if the things you said
> helped if not its back to the same. thank you for you help
>
> --
> Message posted viahttp://www.windowskb.com- Hide quoted text -
>
> - Show quoted text -
In my view, these kinds of problems are very difficult to diagnose
because the tools they have given us don't help much. There is another
way to get to the Network Connections properties, Control Panel
\Network and Internet\Network Connections.
Go to Control Panel->Network and Internet->Network and Sharing Center,
in the left-hand pane select "Manage network connections". Disabling
and enabling the 'Local Area Connection' as a manual workaround is
time consuming and inefficient. What it does is knocks out your
network card and then refreshes it. The same thing happens when you
restart your computer. If doing this doesn't bring your Internet
connection back, then the problem is definitely with the cable modem.
Regardless of what your cable provider may tell you, the simplest fix
is a firmware upgrade to the cable modem. They could send a technician
out to do that, but we all know how impatient and unreliable their
tech support is. I mean, are they going to send a guy out to watch all
day long until the problem appears? I think not. There is software
that they can run on their end to trap the problem, but the tech
support you usually talk to only knows the script they tell them to
use. You'd have to break through to 'level 3' support before you'd
talk to anyone with the slightest chance of helping you.
But, it is highly unlikely based on your descriptions that resetting
the connection through Network Connections would not reestablish a
valid connection - so, I shouldn't trash the cable company tech
support too much.
The only reasons I can think of that restoring you PC to its original
state as you have done would fix the problem are that Windows Update
either updated the TCP/IP stack or you applied a driver update to the
NIC. In either case, I'd be going right back to the cable modem or the
ISP gateway. You may never know the actual cause if that is the case
because the cable company won't notify you of any patches they apply.
When you talked to the cable tech support, they should have tested the
cable modem and checked the firmware with your help. You could insist
on a new cable modem, but there is no guarantee that they would give
you one with a higher-level of firmware. It may just mysteriously fix
itself someday. There is an off chance that the Cat V cable between
your modem and your PC was bad and the problem is now fixed.
A NIC card should never sleep when connected and on a desktop that is
plugged in. That's why I suggested the aggressive power settings,
besides you're in the habit of shutting down when you're through for
the day anyways.
Although, you must be frustrated I'd still like to know of any changes
in your status.
-solon fox
Similar Threads
Linear Mode
