Windows mail cannot recieve or send email

This is the message I get when I try and send email:
"The message could not be sent An error has occured" "Get help from
communities"
So it has no true error message..
When I try to receive email I get a failure and this message:
An unknown error has occurred. Account: 'Doug Collins', Server:
'64.26.60.220', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
0x80004005.
This is on my desktop unit. My laptop works just fine. I have double checked
all settings and ports for windows mail on both computers and they are set up
exactly the same in all areas. Both usnits are running Norton AV.
Help anyone??

Uh-huh...

cf.
http://www.help.hostway.com/docs/gui...il_Clients.htm


Hoov wrote:
> This is the message I get when I try and send email:
> "The message could not be sent An error has occured" "Get help from
> communities"
> So it has no true error message..
> When I try to receive email I get a failure and this message:
> An unknown error has occurred. Account: 'Doug Collins', Server:
> '64.26.60.220', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
> 0x80004005.
> This is on my desktop unit. My laptop works just fine. I have double
> checked
> all settings and ports for windows mail on both computers and they are set
> up exactly the same in all areas. Both usnits are running Norton AV.
> Help anyone??

"Unknown error" is often caused by interference from an
antivirus program. Norton security products are among the top three
troublemakers for Windows Mail. Symptoms often don't surface until
several months have gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Hoov" <> wrote in message news:CBD73E04-8E43-4E7D-822B-...
> This is the message I get when I try and send email:
> "The message could not be sent An error has occured" "Get help from
> communities"
> So it has no true error message..
> When I try to receive email I get a failure and this message:
> An unknown error has occurred. Account: 'Doug Collins', Server:
> '64.26.60.220', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
> 0x80004005.
> This is on my desktop unit. My laptop works just fine. I have double checked
> all settings and ports for windows mail on both computers and they are set up
> exactly the same in all areas. Both usnits are running Norton AV.
> Help anyone??

PA Bear, I am not sure of the Uh-huh... but I have double and triple checked
settings. Any idea why my laptop is still mailing fine but not my desktop?
Both of these accounts have been working fine (2-3 years) until this morning
when the error message came up on the desktop unit.

"PA Bear [MS MVP]" wrote:

> Uh-huh...
>
> cf.
> http://www.help.hostway.com/docs/gui...il_Clients.htm
>
>
> Hoov wrote:
> > This is the message I get when I try and send email:
> > "The message could not be sent An error has occured" "Get help from
> > communities"
> > So it has no true error message..
> > When I try to receive email I get a failure and this message:
> > An unknown error has occurred. Account: 'Doug Collins', Server:
> > '64.26.60.220', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
> > 0x80004005.
> > This is on my desktop unit. My laptop works just fine. I have double
> > checked
> > all settings and ports for windows mail on both computers and they are set
> > up exactly the same in all areas. Both usnits are running Norton AV.
> > Help anyone??
>
> .
>

As a side note. I have 3 different email address on both computers (the same
accounts). All three are down on the desktop, all three good on the laptop.

"Hoov" wrote:

> PA Bear, I am not sure of the Uh-huh... but I have double and triple checked
> settings. Any idea why my laptop is still mailing fine but not my desktop?
> Both of these accounts have been working fine (2-3 years) until this morning
> when the error message came up on the desktop unit.
>
> "PA Bear [MS MVP]" wrote:
>
> > Uh-huh...
> >
> > cf.
> > http://www.help.hostway.com/docs/gui...il_Clients.htm
> >
> >
> > Hoov wrote:
> > > This is the message I get when I try and send email:
> > > "The message could not be sent An error has occured" "Get help from
> > > communities"
> > > So it has no true error message..
> > > When I try to receive email I get a failure and this message:
> > > An unknown error has occurred. Account: 'Doug Collins', Server:
> > > '64.26.60.220', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
> > > 0x80004005.
> > > This is on my desktop unit. My laptop works just fine. I have double
> > > checked
> > > all settings and ports for windows mail on both computers and they are set
> > > up exactly the same in all areas. Both usnits are running Norton AV.
> > > Help anyone??
> >
> > .
> >

Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT...02111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm


Hoov wrote:
> As a side note. I have 3 different email address on both computers (the
> same
> accounts). All three are down on the desktop, all three good on the
> laptop.
>
> "Hoov" wrote:
>
>> PA Bear, I am not sure of the Uh-huh... but I have double and triple
>> checked settings. Any idea why my laptop is still mailing fine but not my
>> desktop? Both of these accounts have been working fine (2-3 years) until
>> this morning when the error message came up on the desktop unit.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> Uh-huh...
>>>
>>> cf.
>>> http://www.help.hostway.com/docs/gui...il_Clients.htm
>>>
>>>
>>> Hoov wrote:
>>>> This is the message I get when I try and send email:
>>>> "The message could not be sent An error has occured" "Get help from
>>>> communities"
>>>> So it has no true error message..
>>>> When I try to receive email I get a failure and this message:
>>>> An unknown error has occurred. Account: 'Doug Collins', Server:
>>>> '64.26.60.220', Protocol: POP3, Port: 110, Secure(SSL): No, Error
>>>> Number:
>>>> 0x80004005.
>>>> This is on my desktop unit. My laptop works just fine. I have double
>>>> checked
>>>> all settings and ports for windows mail on both computers and they are
>>>> set up exactly the same in all areas. Both usnits are running Norton
>>>> AV.
>>>> Help anyone??
>>>
>>> .