windows media player 12 crashes on starting up

i have windows 7 ( verified genuine ) i recently replaced the motherboard
and cpu to a better spec

but the ONLY thing that doesnt work following upgrading is media player 12

i start it up and get a error message followed by the usual search for
problem resolution


but as yet i have heard NOTHING to resolve the issue

it happens EVERYTIME i start it up.

i cant find any way to uninstall it or even a download link to repair it .


any ideas please?????

This could be caused by a wide range of things, so we are going to need
more details first, such as the crash report. In Control Panel, type
"problem reports" in the Search field, click View all problem reports,
look for the Windows Media Player crash report, and copy/paste its
technical details into a new message.

Regards

--
Tim De Baets
http://www.bm-productions.tk

clive skinner wrote:
> i have windows 7 ( verified genuine ) i recently replaced the motherboard
> and cpu to a better spec
>
> but the ONLY thing that doesnt work following upgrading is media player 12
>
> i start it up and get a error message followed by the usual search for
> problem resolution
>
>
> but as yet i have heard NOTHING to resolve the issue
>
> it happens EVERYTIME i start it up.
>
> i cant find any way to uninstall it or even a download link to repair it .
>
>
> any ideas please?????
>
>
>

Faulting Application Path: C:\Program Files\Windows Media
Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.7600.16415
Application Timestamp: 4a98ae4b
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 46dea280
Exception Code: c0000005
Exception Offset: 000b0a20
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

According to Zach's WMP FAQ ( http://zachd.com/pss/pss.html ), this can
be fixed by following the instructions at
http://support.microsoft.com/kb/891664/en-us

Regards

--
Tim De Baets
http://www.bm-productions.tk

clive skinner wrote:
> Faulting Application Path: C:\Program Files\Windows Media
> Player\wmplayer.exe
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 12.0.7600.16415
> Application Timestamp: 4a98ae4b
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 46dea280
> Exception Code: c0000005
> Exception Offset: 000b0a20
> OS Version: 6.1.7600.2.0.0.768.3
> Locale ID: 2057
> Additional Information 1: 0a9e
> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
> Additional Information 3: 0a9e
> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
>

many thanks for the link but im afraid once i get to the download section
it crashes internet explorer

so i cannot download the DRM replacement



any ideas if the download is accessible elsewhere?


"Tim De Baets" <> wrote in message
news:...
> According to Zach's WMP FAQ ( http://zachd.com/pss/pss.html ), this can
> be fixed by following the instructions at
> http://support.microsoft.com/kb/891664/en-us
>
> Regards
>
> --
> Tim De Baets
> http://www.bm-productions.tk
>
> clive skinner wrote:
>> Faulting Application Path: C:\Program Files\Windows Media
>> Player\wmplayer.exe
>>
>> Problem signature
>> Problem Event Name: APPCRASH
>> Application Name: wmplayer.exe
>> Application Version: 12.0.7600.16415
>> Application Timestamp: 4a98ae4b
>> Fault Module Name: Indiv01.key
>> Fault Module Version: 11.0.6000.7000
>> Fault Module Timestamp: 46dea280
>> Exception Code: c0000005
>> Exception Offset: 000b0a20
>> OS Version: 6.1.7600.2.0.0.768.3
>> Locale ID: 2057
>> Additional Information 1: 0a9e
>> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
>> Additional Information 3: 0a9e
>> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Did you delete all files in the Windows Media DRM folder, as explained
in step 3, and reboot? That could be enough to fix the WMP crash.

If that doesn't help, I suggest you report the IE crash to
microsoft.public.internetexplorer.general, just like you did here for
the WMP crash (include the technical details again).

Regards

--
Tim De Baets
http://www.bm-productions.tk

clive skinner wrote:
> many thanks for the link but im afraid once i get to the download section
> it crashes internet explorer
>
> so i cannot download the DRM replacement
>
>
>
> any ideas if the download is accessible elsewhere?
>
>
> "Tim De Baets" <> wrote in message
> news:...
>> According to Zach's WMP FAQ ( http://zachd.com/pss/pss.html ), this can
>> be fixed by following the instructions at
>> http://support.microsoft.com/kb/891664/en-us
>>
>> Regards
>>
>> --
>> Tim De Baets
>> http://www.bm-productions.tk
>>
>> clive skinner wrote:
>>> Faulting Application Path: C:\Program Files\Windows Media
>>> Player\wmplayer.exe
>>>
>>> Problem signature
>>> Problem Event Name: APPCRASH
>>> Application Name: wmplayer.exe
>>> Application Version: 12.0.7600.16415
>>> Application Timestamp: 4a98ae4b
>>> Fault Module Name: Indiv01.key
>>> Fault Module Version: 11.0.6000.7000
>>> Fault Module Timestamp: 46dea280
>>> Exception Code: c0000005
>>> Exception Offset: 000b0a20
>>> OS Version: 6.1.7600.2.0.0.768.3
>>> Locale ID: 2057
>>> Additional Information 1: 0a9e
>>> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
>>> Additional Information 3: 0a9e
>>> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
>