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Windows Server 2003 Blue Screen after USB HDD Plugged in

 
 
Knox
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      05-25-2006
About mid June 2005 I patched our servers with the lastest hotfixes and
subsequently the OS blue screens immediately when I plug in any one of my
three 280GB IDE USB backup disks. It happens on diverse system hardware, and
various USB drives. After seeing this on one of the servers, I verified on
another box: before windows update the USB drive is fine; apply latest
hotfixes and it blue screens immediately. All the affected systems are
Server 2003, lastest service pack and updates, with the 280GB NTFS HDD
containing a big 279GB file on it.

I suspected a fix would be available immediately for such an obvious
problem, but apparently there's somthing unique about my environment because
11 months later it's still not fixed. For the past year I've been doing
backups over the network via a Win2000 box which handles the HDDs fine. I
guess it's time now to invest a little effort to get this issue reported and
resolved.

I think I remember that there were USB issues fixed on service pack 1 prior
to June 22, 2005. I suspect that's what's behind the behaviour I'm seeing.
Search for USB here: http://support.microsoft.com/?kbid=824721

A fix for this regression would be much appreciated.

 
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Robert Aldwinckle
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      05-29-2006
(cross-post to windows.server.general added)
"Knox" <> wrote in message
news:C321380C-4295-4376-8E44-
....
> About mid June 2005 I patched our servers with the lastest hotfixes and
> subsequently the OS blue screens immediately when I plug in any one of my
> three 280GB IDE USB backup disks. It happens on diverse system hardware, and
> various USB drives. After seeing this on one of the servers, I verified on
> another box: before windows update the USB drive is fine; apply latest
> hotfixes and it blue screens immediately. All the affected systems are
> Server 2003, lastest service pack and updates, with the 280GB NTFS HDD
> containing a big 279GB file on it.

....
> I think I remember that there were USB issues fixed on service pack 1 prior
> to June 22, 2005. I suspect that's what's behind the behaviour I'm seeing.
> Search for USB here: http://support.microsoft.com/?kbid=824721



<title>Windows Server 2003 Service Pack 1 list of updates</title>

Are we supposed to infer from this that your stop code is 0x0000007B?

Apparently there were two such symptoms addressed by hotfixes
which were supposed to be included in the latest service pack
for your OS.

http://search.microsoft.com/results....-US&FORM=QBME1

Both of them are mentioned in the article you are citing.


Notice that these articles contain a link to

<title>Description of the standard terminology
that is used to describe Microsoft software updates</title>
http://support.microsoft.com/kb/824684/


Please be clear about whether you received any *hotfixes* to deal with
your symptom. If you have just installed a standard service pack
or even subsequent security updates you would not necessarily
be getting an update which would include such hotfixes.
E.g. most security updates these days are distributed in two versions
GDR and QFE. Only the latter contains integrated hotfixes and it may
or may not be installed automatically. In any case it would only be
installed automatically if you already had a hotfixed version of
one of its modules.


Have you tried troubleshooting the symptom?
Ignore the rest of this article's title as it apparently
applies to your OS too:

http://support.microsoft.com/kb/324103/en-us
<title>How to troubleshoot &quot;Stop 0x0000007B&quot; errors
....

(MSKB search for
USB 0x0000007B
- filtered by Product: Windows Server 2003
- 5 hits
)


Also, you may have better luck posting to a newsgroup which
specializes in your OS since people there would likely be more
aware of such specifics than here or in any case may have more
experience to assist you with your diagnosis.

I'll crosspost to one now. Since you are posting to this newsgroup
using a web interface, depending on the portal you are using you
may be able to switch to the other newsgroup by clicking on the
other newsgroup name in the header of my reply.


Good luck

Robert Aldwinckle
---


 
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Knox
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      05-29-2006
Thanks Robert for your input. My replies are inline:

"Robert Aldwinckle" wrote:
> (cross-post to windows.server.general added)
> "Knox" <> wrote in message
> news:C321380C-4295-4376-8E44-

....
> > About mid June 2005 I patched our servers with the lastest hotfixes and
> > subsequently the OS blue screens immediately when I plug in any one of my
> > three 280GB IDE USB backup disks. ...


> Please be clear about whether you received any *hotfixes* to deal with
> your symptom. If you have just installed a standard service pack
> or even subsequent security updates you would not necessarily
> be getting an update which would include such hotfixes. ...


Sorry, I shouldn't have used the "hotfix" terminology. I have installed
only "Service Pack 1" and standard "security updates" from
windowsupdate.microsoft.com

> Have you tried troubleshooting the symptom? ...
> http://support.microsoft.com/kb/324103/en-us


I don't think my problem is related to the boot sequence this article
addresses. Before SP1 the system boots fine, runs without incident and the
USB disk works fine. After SP1 the system still boots and runs fine, except
that it blue screens immediately after I insert the cable attached to my USB
disk.

I can't retest the blue screen on my production server, so I'm setting up a
test machine now. I'll provide more details about the STOP code when I can.

Thanks,
Knox
 
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Knox
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      05-30-2006
> Before SP1 the system boots fine, runs without incident and the
> USB disk works fine. After SP1 the system still boots and runs fine, except
> that it blue screens immediately after I insert the cable attached to my USB
> disk.
>
> I can't retest the blue screen on my production server, so I'm setting up a
> test machine now. I'll provide more details about the STOP code when I can.


I reproduced the Blue Screen (STOP 0x0000007F) with my 280GB USB disk,
containing a 298,844,160,000 byte file (~279GB). The system is running
normally, I insert the USB cable, and immediately it does a crash dump.

The system does not Blue Screen when I use an identical USB enclosure with a
120GB drive containing a ~110GB file.

Here are the error codes captured by the system.

BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000
BCP3 : 00000000 BCP4 : 00000000
OSVer : 5_2_3790 SP : 1_0 Product : 274_3

Dump files were sent to Microsoft:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WERb033.dir00\M ini053006-01.dmp
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WERb033.dir00\s ysdata.xml

If hot fixes for this problem are available, or if more info is required to
get this reproduced in the Microsoft Lab please let me know.

Thanks.
Knox
 
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Knox
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      08-23-2006


"Knox" wrote:
> If hot fixes for this problem are available, or if more info is required to
> get this reproduced in the Microsoft Lab please let me know.


I contacted MS support, sent them a Kernel Memory dump, and got a non-public
HotFix which addresses the issue. Apparently there were issues with
timeouts in classpnp.dll after SP1 which affect the use of my particular USB
enclosure. See related KB article: http://support.microsoft.com/kb/912593/


 
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