Windows SP2 doesnt update

Ever since I installed SP2 I cannot update my windows. I get an error like
this:

Downloading Critical Update for Office XP on Windows XP Service Pack 2
(KB885884) (update 1 of 3)... failed!

I have a pentium4. Please some1 tell me how to fix this.

anonyx wrote:

> Ever since I installed SP2 I cannot update my windows. I get an
> error like this:
>
> Downloading Critical Update for Office XP on Windows XP Service
> Pack 2 (KB885884) (update 1 of 3)... failed!
>
> I have a pentium4. Please some1 tell me how to fix this.
Hi

Some log files you can check for any clues or error messages/numbers:

%windir%\KB885884.log (might not exist)
%windir%\WindowsUpdate.log (no space)

(%windir% is typically C:\Windows)



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

This is from the log file:

2004-10-25 13:52:00+0300 1152 5a0 Failed to upload events with hr = 80072ef1.
2004-10-25 13:52:00+0300 1152 45c AU received event of 1
2004-10-25 13:52:00+0300 1152 45c WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{3816F486-C92E-4A57-A35F-C59412F31C50}
2004-10-25 13:52:23+0300 1152 5a0 Send failed with hr = 80072efd.
2004-10-25 13:52:23+0300 1152 5a0 SendRequest failed with hr = 80072efd.
Proxy List used: <(null)> Bypass List used : <(null)>
2004-10-25 13:52:44+0300 1152 5a0 Send failed with hr = 80072efd.
2004-10-25 13:52:44+0300 1152 5a0 SendRequest failed with hr = 80072efd.
Proxy List used: <(null)> Bypass List used : <(null)>
2004-10-25 13:53:05+0300 1152 5a0 Send failed with hr = 80072efd.
2004-10-25 13:53:05+0300 1152 5a0 SendRequest failed with hr = 80072efd.
Proxy List used: <(null)> Bypass List used : <(null)>
2004-10-25 13:53:26+0300 1152 5a0 Send failed with hr = 80072efd.
2004-10-25 13:53:26+0300 1152 5a0 SendRequest failed with hr = 80072efd.
Proxy List used: <(null)> Bypass List used : <(null)>
2004-10-25 13:53:26+0300 1152 5a0 DM: WinHttpDownloadFile failed with
0x80072efd.
2004-10-25 13:53:26+0300 1152 5a0 DM: DownloadOdf failed with 0x80072efd.
2004-10-25 13:53:26+0300 1152 5a0 DM: Refresh failed with 0x80072efd.


Can you tell me the problem?

anonyx wrote:

> This is from the log file:
>
> 2004-10-25 13:52:00+0300 1152 5a0 Failed to upload events with hr = 80072ef1.
> 2004-10-25 13:52:00+0300 1152 45c AU received event of 1
> 2004-10-25 13:52:00+0300 1152 45c WU client succeeds
> CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
> {3816F486-C92E-4A57-A35F-C59412F31C50}
> 2004-10-25 13:52:23+0300 1152 5a0 Send failed with hr = 80072efd.
> 2004-10-25 13:52:23+0300 1152 5a0 SendRequest failed with hr = 80072efd.
> Proxy List used: <(null)> Bypass List used : <(null)>
> [snip]
>
> Can you tell me the problem?
Hi

Fyi, microsoft.public.windowsupdate is a better newsgroup for
Windows Update questions.

Error 0x80072EFD is
ERROR_INTERNET_CANNOT_CONNECT
The attempt to connect to the server failed.


Some trouble shooting step for error 0x80072EFD here (I would think
the most likely cause for your error is a Proxy/Firewall configuration
error):

When accessing the Windows Update site, you receive the 0x80072EFD error.
http://v5.windowsupdate.microsoft.co...cleid=16&ln=en


You should also try the steps here:

When searching for available updates on the Windows Update site, you
receive the 0x8024402C, 0x80240030 or 0x8024502d error.
http://v5.windowsupdate.microsoft.co...cleid=26&ln=en


You might need to use proxycfg.exe (see link above) to either set
or remove a proxy server configuration:

Open a command prompt (Start/Run and then "cmd.exe" without the
quotes").

Run this command to see what proxy configuration WU uses:

proxycfg

If you don't have a proxy, you will need status

Direct access (no proxy server).


If it reports anything else, to set direct access:

proxycfg -d


To get more help on proxycfg:

proxycfg -?



If nothing of the above works:

Rename (or just delete) the SoftwareDistribution folder and
see if it helps.

You can use the procedure described here:

http://v5.windowsupdate.microsoft.co...cleid=21&ln=en

Note that a side effect of renaming or deleting the SoftwareDistribution
folder is that you lose your WU v5 History listing (not critical).

(later on, you can just delete the renamed SoftwareDistribution
folder)


If this doesn't work either, see if this one is of any help:

http://support.microsoft.com/?kbid=836941





--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Torgeir Bakken (MVP) wrote:

> Fyi, microsoft.public.windowsupdate is a better newsgroup for
> Windows Update questions.

Sorry, my mind thought I was in a Windows XP group ;-)


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thanks. I'm behind a proxy so i fixed the problem by running proxycfg -u in
command window.

IN my case this is what I am getting everytime I try to update Microsoft
Office 2003:


Office Update is unable to check for updates Help

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.

ANy suggestiongs?

T
"Torgeir Bakken (MVP)" wrote:

> Torgeir Bakken (MVP) wrote:
>
> > Fyi, microsoft.public.windowsupdate is a better newsgroup for
> > Windows Update questions.
>
> Sorry, my mind thought I was in a Windows XP group ;-)
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

"Waitingforsummer",

I am sorry that you are hitting this issue. This does not seem like a
Windows Update problem. Perhaps this newsgroup would be more helpful:

microsoft.public.officeupdate

Sincerely,

Pat Walters [MSFT]


"Waitingforsummer" <> wrote in
message news:EDC0C1A8-ED8A-4DE1-8624-...
> IN my case this is what I am getting everytime I try to update Microsoft
> Office 2003:
>
>
> Office Update is unable to check for updates Help
>
> The Office Update site is unable to check for updates on this computer.
This
> may be happening because of one of the following reasons:
>
> You do not have administrative privileges for this computer.
> There is a network problem and the detection catalog used by the Office
> Update site failed to download. Go back to the Downloads home page and try
> running detection again.
> Windows Installer patch files (.MSP files) from previously applied Office
> updates are missing from the \Windows\Installer hidden directory on your
> computer. MSP files are stored on your computer after update installation
> completes because they need to be referenced for future update operations.
If
> the files are missing you will not be able to apply Office updates. You
may
> also be unable to uninstall Office products as a result of the same
problem.
> Please contact Microsoft Product Support Services for assistance.
> You installed Office updates in the past and then upgraded from Windows
> Installer version 1.0 to Windows Installer version 1.1. For more
information
> see the KB article Windows Installer May Prompt for Install Source if
> Unavailable.
>
> ANy suggestiongs?
>
> T
> "Torgeir Bakken (MVP)" wrote:
>
> > Torgeir Bakken (MVP) wrote:
> >
> > > Fyi, microsoft.public.windowsupdate is a better newsgroup for
> > > Windows Update questions.
> >
> > Sorry, my mind thought I was in a Windows XP group ;-)
> >
> >
> > --
> > torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> > Administration scripting examples and an ONLINE version of
> > the 1328 page Scripting Guide:
> > http://www.microsoft.com/technet/scr...r/default.mspx
> >