Windows update blank screen

hi, my windows update doesnt work anymore
i tried to fix it with dial a fix, but that didnt fix it
and when i go to the windows update site page it is blank :s
any help//info would be greatly appreciated!!!!

Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Gutsa wrote:
> hi, my windows update doesnt work anymore
> i tried to fix it with dial a fix, but that didnt fix it
> and when i go to the windows update site page it is blank :s
> any help//info would be greatly appreciated!!!!

Try another visit to Windows Update. When the blank page comes up, close
the window. Then go to Start > Run > type in or copy&paste the below
into the Open: line and then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way bottom of the now open WindowsUpdate.log
Copy and paste the last 50 or so lines into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


PA Bear [MS MVP] wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
> Timer, AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA)
> before attempting to install the update(s). If you disable the
> third-party firewall, make certain that you enable the Windows Firewall!
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section
> of http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and
> Support link in left pane > Solve problems on your own.
>
> ===========================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport

Gutsa escribió:
> hi, my windows update doesnt work anymore
> i tried to fix it with dial a fix, but that didnt fix it
> and when i go to the windows update site page it is blank :s
> any help//info would be greatly appreciated!!!!

also, see if this kb article helps:

**/You receive a scripting error or a blank page when you visit the
Windows Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/836948

--
Saludos / Fernando M.
Fermu's Website - http://www.fermu.com - http://www.teladearana.es
Registered Linux User #367696 - MS Windows Desktop Experience
La caridad bien entendida comienza por uno mismo (by Moni)

I was attacked by a vicious hard to remove (using the usual techniques)
spyware and there were offending registry entries that when deleted would
reappear...the offending file was fatalofi.dll (in system32) in windows xp
sp2 with IE6..any browsing or searching done would result in webpages trying
to open which i certainly did not want to open even in firefox!!!!....windows
update in IE6 would only load a blank page as well.....The file could not be
deleted even in safe mode...search for the file on internet did not
help.....hijack this DID help...The only way to delete the file would be to
use DOS boot disk (in my case with fat32) or by booting to xp setup disk and
using the repair console to delete the file as mentioned "fatalofi.dll". i
disconnected from the internet and did all this and more. ran repeated
scans with hijack this to make sure that the registry entries that contained
this file in the command lines no longer reappeared. apparently once the
file is deleted AND the registry entries are THEN deleted using hijack this
or by hand by searching the registry thoroughly for the file mentioned and
deleting the entries i found there as well, the problem was solved. windows
update then loaded as it should and i was no longer re-directed to unwanted
webpages when i browsed or searched. hope this helps as there are probably
variants. I discovered the file with Hijackthis a very good tool indeed. As
usual spybot and other antispyware software plus an excellent firewall is a
must even though it did not find this problem; and must be updated as well as
antivirus software. I think My problem was due to relying only on the router
firewall. Time will tell if I am reinfected. Hope this really helps.

"Gutsa" wrote:

> hi, my windows update doesnt work anymore
> i tried to fix it with dial a fix, but that didnt fix it
> and when i go to the windows update site page it is blank :s
> any help//info would be greatly appreciated!!!!