Windows update: blue screen

Hello,
I recently updated my windows xp using automatic updates. However, now my
computer won't boot. The black screen comes giving me options of safe mode or
normal mode and then the computer just turns blue and restarts to do it all
over again (there is an error message..but the computer restarts too quicly
to read it).
I dont have my CDs with me, how can i fix this problem??
Please advise,
Thank you
Pamela

Hello,

You can perform a system restore to put you back to where you were before
updates. Here is an article that will help you with the system restore:

306084 How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/default...b;EN-US;306084

Once you get the machine back up and it is stable, I would install the
updates one by one. This way if you encounter problems, you will know which
update caused that problem.

Diana Smith [MSFT] <>
CSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.
Diana




"Pamela" <> wrote in message
news:F59E2601-09BE-4F84-B486-...
> Hello,
> I recently updated my windows xp using automatic updates. However, now my
> computer won't boot. The black screen comes giving me options of safe mode
> or
> normal mode and then the computer just turns blue and restarts to do it
> all
> over again (there is an error message..but the computer restarts too
> quicly
> to read it).
> I dont have my CDs with me, how can i fix this problem??
> Please advise,
> Thank you
> Pamela

Pamela,

IF the system does NOT have an AMD processor than please, ***DO NOT DO
ANY OF THE FOLLOWING***. Please go to the bottom of the post if that is
the case.

Boot the system to Safe Mode with Command Prompt :
http://support.microsoft.com/kb/315222

> To use a Safe Boot option, follow these steps:
> 1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is
> configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu
> appears.
> 2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
> 3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom,
> select the installation that you want to start, and then press ENTER.

At the prompt, type in the following exactly as written and the press Enter

sc config intelppm start= disabled

Press Alt+Ctrl+Del at the same time and the system will restart.
Allow it to restart to normal Windows mode.

It 'sounds' as if SP3 was applied and that this issue arose:

Does your AMD-based computer boot after installing XP SP3?
http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx

*** IF the system does not have an AMD processor ***, then boot the
system to Safe Mode.
When in Safe Mode, open System Restore and use the restore point created
during the installation of the updates to roll the system back.
It will be named " Software Distribution Service 3.0 " and the only way
you can differentiate it from other such named restore points is
by the *Date* when the updates were installed.

All About System Restore in Windows XP
http://bertk.mvps.org/index.html

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Pamela wrote:

> Hello,
> I recently updated my windows xp using automatic updates. However, now my
> computer won't boot. The black screen comes giving me options of safe mode or
> normal mode and then the computer just turns blue and restarts to do it all
> over again (there is an error message..but the computer restarts too quicly
> to read it).
> I dont have my CDs with me, how can i fix this problem??
> Please advise,
> Thank you
> Pamela

[http://blogs.zdnet.com/microsoft/?p=1479 & here we go!...]

CrystalBall© sez...

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/def...3&gprid=522131

• CA:
http://support.microsoft.com/oas/def...3&gprid=522131

• UK:
http://support.microsoft.com/oas/def...3&gprid=522131

• AU:
http://support.microsoft.com/oas/def...3&gprid=522131

• Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Pamela wrote:
> Hello,
> I recently updated my windows xp using automatic updates. However, now my
> computer won't boot. The black screen comes giving me options of safe mode
> or normal mode and then the computer just turns blue and restarts to do it
> all over again (there is an error message..but the computer restarts too
> quicly to read it).
> I dont have my CDs with me, how can i fix this problem??
> Please advise,
> Thank you
> Pamela