Windows Update causes Explorer.exe to crash on restart

I recently formatted my system and the Windows install is brand new. One of
the Windows Updates causes my Explorer.exe to crash when I start it up again.
Not even a simple restart will cause this message to go away. The only
solution I've found so far is completely formatting the computer again.

Now I'm afraid of installing Windows Automatic Updates.

FYI, I'm running Windows XP SP2 Home (Simplified Chinese version). Lenovo
F20 model

What updates did you install?

Are you referring to Windows Explorer (EXPLORER.EXE) or Internet Explorer
(IEXPLORE.EXE)?

Assuming the latter...

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
[or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
(make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


eminemjamesuk wrote:
> I recently formatted my system and the Windows install is brand new. One
> of
> the Windows Updates causes my Explorer.exe to crash when I start it up
> again. Not even a simple restart will cause this message to go away. The
> only solution I've found so far is completely formatting the computer
> again.
>
> Now I'm afraid of installing Windows Automatic Updates.
>
> FYI, I'm running Windows XP SP2 Home (Simplified Chinese version). Lenovo
> F20 model

I'm referring to Windows Explorer. Since Windows XP installs these updates
automatically, I do not know which update specifically caused Explorer.exe to
crash.

"PA Bear" wrote:

> What updates did you install?
>
> Are you referring to Windows Explorer (EXPLORER.EXE) or Internet Explorer
> (IEXPLORE.EXE)?
>
> Assuming the latter...
>
> Error message after you install a Windows Internet Explorer 7 update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> http://support.microsoft.com/kb/942818
>
> If tweaking your third-party firewall's settings don't help, try the
> following:
>
> 1. Disable your anti-virus application, any real-time protection provided by
> an anti-spyware application (except for Windows Defender; includes Spybot
> Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> third-party firewall AND enable the Windows Firewall.
>
> NB: If you're running ZA Free firewall, you may need to uninstall it instead
> of disabling it. You're "working without a net" now: Don't to ANYTHING else
> online (e.g., browsing; reading email; chatting) except #4 below until your
> anti-virus application has been re-enabled!
>
> 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> (make sure Show Updates box is checked at top right) and reboot.
>
> 3. Re-do #1 above.
>
> 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> offered. If "Root Certificates" update is listed in the Optional Updates
> category, you might install it, too, to take full advantage of IE7's
> additional security.
>
> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> applicable, disable the Windows Firewall and enable your third-party
> firewall.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
>
> eminemjamesuk wrote:
> > I recently formatted my system and the Windows install is brand new. One
> > of
> > the Windows Updates causes my Explorer.exe to crash when I start it up
> > again. Not even a simple restart will cause this message to go away. The
> > only solution I've found so far is completely formatting the computer
> > again.
> >
> > Now I'm afraid of installing Windows Automatic Updates.
> >
> > FYI, I'm running Windows XP SP2 Home (Simplified Chinese version). Lenovo
> > F20 model
>
>

How many updates have you installed since you formatted and reinstalled
WinXP SP2? Look in Add/Remove Programs (Show Updates box must be checked)
or see your Update History at http://windowsupdate.microsoft.com.

Are you sure you didn't do a Repair Install instead?

What problems were you experiencing that led you to reinstall WinXP SP2?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


emienmjamesuk wrote:
> I'm referring to Windows Explorer. Since Windows XP installs these updates
> automatically, I do not know which update specifically caused Explorer.exe
> to crash.
>
> "PA Bear" wrote:
>
>> What updates did you install?
>>
>> Are you referring to Windows Explorer (EXPLORER.EXE) or Internet Explorer
>> (IEXPLORE.EXE)?
<snip>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.org/
>>
>> eminemjamesuk wrote:
>>> I recently formatted my system and the Windows install is brand new. One
>>> of the Windows Updates causes my Explorer.exe to crash when I start it
>>> up
>>> again. Not even a simple restart will cause this message to go away. The
>>> only solution I've found so far is completely formatting the computer
>>> again.
>>>
>>> Now I'm afraid of installing Windows Automatic Updates.
>>>
>>> FYI, I'm running Windows XP SP2 Home (Simplified Chinese version).
>>> Lenovo
>>> F20 model