Windows update --> crash

When I try to run windows update my computer crashes and runs diskcheck
before starting up again. It has affected outlook and messenger, and I can
not run updates. Presumably it is because of these two files:
Temp\WER1635.dir00\Mini011107-04.dmp
Temp\WER1635.dir00\sysdata.xml

I use XP SP2 home edition.

Can anybody tell me how to fix this?

Hi TFA

you can try to download update manually , and update in safe mode .
"TFA" wrote:

> When I try to run windows update my computer crashes and runs diskcheck
> before starting up again. It has affected outlook and messenger, and I can
> not run updates. Presumably it is because of these two files:
> Temp\WER1635.dir00\Mini011107-04.dmp
> Temp\WER1635.dir00\sysdata.xml
>
> I use XP SP2 home edition.
>
> Can anybody tell me how to fix this?
>

also clean up your temp files, ie delete them

"TFA" <> wrote in message
news:F842EF1C-A260-40D2-B36D-...
> When I try to run windows update my computer crashes and runs diskcheck
> before starting up again. It has affected outlook and messenger, and I can
> not run updates. Presumably it is because of these two files:
> Temp\WER1635.dir00\Mini011107-04.dmp
> Temp\WER1635.dir00\sysdata.xml
>
> I use XP SP2 home edition.
>
> Can anybody tell me how to fix this?
>

Thank you for your suggestions, but seeing how I am not any good at
computers, I have a couple of questions for your replies...

I can not restart my computer in safe mode, I only have the options of log
of/Shut Down/Restart and I can't seem to find anywhere where it says how to
start in safe mode.

Also, deleting the \Local settings\Temp - is that correct, it is a 246MB
folder, so will I lose information?

I apologize for my ignorance, but I just am no good at this...

Thanks again!

"DL" wrote:

> also clean up your temp files, ie delete them
>
> "TFA" <> wrote in message
> news:F842EF1C-A260-40D2-B36D-...
> > When I try to run windows update my computer crashes and runs diskcheck
> > before starting up again. It has affected outlook and messenger, and I can
> > not run updates. Presumably it is because of these two files:
> > Temp\WER1635.dir00\Mini011107-04.dmp
> > Temp\WER1635.dir00\sysdata.xml
> >
> > I use XP SP2 home edition.
> >
> > Can anybody tell me how to fix this?
> >
>
>
>

Hi TFA

when you boot your Pc, before Winxp loading Phase , press F8 , and then you
will see a menu , which will have a safe mode line , just choose it.

"TFA" wrote:

> Thank you for your suggestions, but seeing how I am not any good at
> computers, I have a couple of questions for your replies...
>
> I can not restart my computer in safe mode, I only have the options of log
> of/Shut Down/Restart and I can't seem to find anywhere where it says how to
> start in safe mode.
>
> Also, deleting the \Local settings\Temp - is that correct, it is a 246MB
> folder, so will I lose information?
>
> I apologize for my ignorance, but I just am no good at this...
>
> Thanks again!
>
> "DL" wrote:
>
> > also clean up your temp files, ie delete them
> >
> > "TFA" <> wrote in message
> > news:F842EF1C-A260-40D2-B36D-...
> > > When I try to run windows update my computer crashes and runs diskcheck
> > > before starting up again. It has affected outlook and messenger, and I can
> > > not run updates. Presumably it is because of these two files:
> > > Temp\WER1635.dir00\Mini011107-04.dmp
> > > Temp\WER1635.dir00\sysdata.xml
> > >
> > > I use XP SP2 home edition.
> > >
> > > Can anybody tell me how to fix this?
> > >
> >
> >
> >