There is a very good chance that you are seeing the effects of a hijackware
infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1
Also available via...
Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/
Otherwise...
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm
3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.
Checking for/Help with Hijackware:
•
http://mvps.org/winhelp2002/unwanted.htm
•
http://inetexplorer.mvps.org/tshoot.html
•
http://www.mvps.org/sramesh2k/Malware_Defence.htm
•
http://www.elephantboycomputers.com/...moving_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com
Steve Kearon wrote:
> Running, WinXP, using IE8 (8.0.6001.18702). Also AVG Free antivirus. The
> system doesn't change much apart from Windows/Office updates.
>
> After some years of (manually) using Windows Update without any problems,
> I've now hit a wall.
>
> When I start Windows Update, it says "Checking if your computer has the
> latest version of Windows Update..." then asks if I want to install
> "Microsoft Update" from Microsoft Corporation. So far so good - I've seen
> this before. If I click Install OR if I just sit there staring at the
> message for a couple of seconds, then another message pops up:
>
> ieexplore.exe - Application Error
> The instruction "0x06890068" referenced memory at "0x06890068". The memory
> could not be written.
>
> Hitting OK to this error closes the Windows Update/IE window.
>
> This is consistently reproducable. So - Windows Update is completely dead
> for me.
>
> Any ideas how can I correct this problem?
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