Windows Update does not connect/hangs

A few weeks ago I installed Home Premium as a clean install from XP Home.
I've noticed that Windows Update will not connect to the 'net. There is no
error, it just hangs and the only way out is to end the process using task
manager. If I try to get in through the control panel, that hangs.

Looking at the update history, it appears there have been no updates
installed since I put Vista on the PC on 22 June.

Other issues, possibly related, are that I cannot sync my mobile phone with
Sync Center or download Defender updates (although I was able to manually
update Defender).

I use Zone Alarm for my firewall, virus and spyware protection. No other
problems with software accessing the net.

I have tried most of the solutions suggested on this discussion group
including turning off BITS and update using services.msc and deleting
C:\windows\softwaredistribution without any success.

At this point I am considering a clean re-install just in case I stuffed
something up.

Any ideas?

Bill

Since WD can be updated manually even if ZA was *not* installed during
the upgrade, then ZA is the cause of the issues.
You'll need to visit the ZA Forums to learn why it is causing and how to
avoid these issues

You *may* be able to rebuild the the WMI repository by running the
following from an Elevated Command Prompt [ right click command.exe,
choose "Run as administrator"]
http://windowsxp.mvps.org/repairwmi.htm

Method 1:

winmgmt /verifyrepository

If WMI repository is reported to be inconsistent, run the following command:

winmgmt /salvagerepository

Method 2:

net stop winmgmt
cd %windir%\system32\wbem\
ren repository repository.old
exit

Restart the system now.

For more information on winmgmt, type 'winmgmt /?' without the quotes.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Striper Bill wrote:

> A few weeks ago I installed Home Premium as a clean install from XP Home.
> I've noticed that Windows Update will not connect to the 'net. There is no
> error, it just hangs and the only way out is to end the process using task
> manager. If I try to get in through the control panel, that hangs.
>
> Looking at the update history, it appears there have been no updates
> installed since I put Vista on the PC on 22 June.
>
> Other issues, possibly related, are that I cannot sync my mobile phone with
> Sync Center or download Defender updates (although I was able to manually
> update Defender).
>
> I use Zone Alarm for my firewall, virus and spyware protection. No other
> problems with software accessing the net.
>
> I have tried most of the solutions suggested on this discussion group
> including turning off BITS and update using services.msc and deleting
> C:\windows\softwaredistribution without any success.
>
> At this point I am considering a clean re-install just in case I stuffed
> something up.
>
> Any ideas?
>
> Bill

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Striper Bill wrote:
> A few weeks ago I installed Home Premium as a clean install from XP Home.
> I've noticed that Windows Update will not connect to the 'net. There is no
> error, it just hangs and the only way out is to end the process using task
> manager. If I try to get in through the control panel, that hangs.
>
> Looking at the update history, it appears there have been no updates
> installed since I put Vista on the PC on 22 June.
>
> Other issues, possibly related, are that I cannot sync my mobile phone
> with
> Sync Center or download Defender updates (although I was able to manually
> update Defender).
>
> I use Zone Alarm for my firewall, virus and spyware protection. No other
> problems with software accessing the net.
>
> I have tried most of the solutions suggested on this discussion group
> including turning off BITS and update using services.msc and deleting
> C:\windows\softwaredistribution without any success.
>
> At this point I am considering a clean re-install just in case I stuffed
> something up.
>
> Any ideas?
>
> Bill