I opened the support incident (shortly after your suggestion, Robear - only
this post is late ;-) ).
What happened then:
- first 2-3 days nothing
- then I've got a reply from support with some clear instructions what to
check / to do
- followed the instructions. The first ones did not help. But
(unfortunately) the last one: Repair-Installation of windows. After that it
works find now for months. Replied to the mail from support - saying
everything is fine now.
- Then got a call (!) from support asking if everything is fine now (he
knew about my reply ...). He asked some questions and wanted to know exactly
what I did and what did work and what not. Then we agreed on closing the
incident.
- After that I got a mail asking for feedback for this incident. Among the
questions there was one asking if the closure of the incident was agreed by
me. The other questions had to do with customer satisfaction and quality.
I was really surprised. I read all these mostly negative postings about MS
support and I have a totally other experience. This was a great job and I am
impressed. I work as an IT professional and have a lot of experience with
hotlines - but this was really outstanding. And the questionaire at the end
shows that MS takes the support serious (at least at security related
incidents).
Good job!
Norbert.
"PA Bear" wrote:
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> TallNobby wrote:
> > Automatic Update of Vista 32bit (Home Premium) ist not succesfull
> > anymore -
> > every Update comes up with an error message #80070002.
> > I followed the instructions to stop update-service and delete the
> > softwaredistribution folder - no success.
> > I also tried to do the updates manually - (donwnload from the technet-kb
> > artikels) - no success.
> > Did both several times.
> > I browsed around in several newsgroups - this seems to be a very common
> > problem (!) - but did not find a solution
> > (except the two listed above which don't work for me and a lot of other
> > people as well)
> >
> > Windows Update itself seems to work - windows defender updates are
> > installed
> > properly.
> >
> > More details:
> >
> > Following updates are not installed: KB936021, KB939653, KB933579 - all
> > produce the same Error #80070002
> >
> >
> > Event log says that
> > - Install packages cannot set into status "install requested"
> > - Install packages cannot set into status "staged"
> > (don't have the exact message as it is in German on my Computer)
> >
> > Any idea?
>
>
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