Windows Update downloads updates but installation fails

Here is the excerpt from my windows update log. I've tried numerous
fixes and so far no joy.

2005-07-25 16:33:57 700 60c Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0700) ===========
2005-07-25 16:33:57 700 60c Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2005-07-25 16:33:57 700 60c Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2005-07-25 16:33:57 700 60c COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2005-07-25 16:33:57 700 60c COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2005-07-25 16:33:57 700 60c COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2005-07-25 16:33:57 3412 c20 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0700) ===========
2005-07-25 16:33:57 3412 c20 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2005-07-25 16:33:57 3412 c20 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-25 16:33:57 3412 c20 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2005-07-25 16:33:57 700 60c COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2005-07-25 16:33:57 700 60c COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2005-07-25 16:33:57 700 60c COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2005-07-25 16:33:58 700 60c Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0700) ===========
2005-07-25 16:33:58 700 60c Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2005-07-25 16:33:58 700 60c Misc = Module:
C:\WINDOWS\system32\muweb.dll
2005-07-25 16:33:58 700 60c Setup *********** Setup: Checking whether
self-update is required ***********
2005-07-25 16:33:58 700 60c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup * IsUpdateRequired = No
2005-07-25 16:33:58 700 60c Misc =========== Logging initialized
(build: 5.8.0.2469, tz: -0700) ===========
2005-07-25 16:33:58 700 60c Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2005-07-25 16:33:58 700 60c Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2005-07-25 16:33:58 700 60c Setup *********** Setup: Checking whether
self-update is required ***********
2005-07-25 16:33:58 700 60c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-07-25 16:33:58 700 60c Setup * IsUpdateRequired = No
2005-07-25 16:34:15 700 60c COMAPI -------------
2005-07-25 16:34:15 700 60c COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:15 700 60c COMAPI ---------
2005-07-25 16:34:15 700 60c COMAPI - Online = Yes; Ignore download
priority = No
2005-07-25 16:34:15 700 60c COMAPI - Criteria = "IsInstalled=0 and
IsHidden=1"
2005-07-25 16:34:15 700 60c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2005-07-25 16:34:15 700 60c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:15 1472 7a0 Agent *************
2005-07-25 16:34:15 1472 7a0 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2005-07-25 16:34:15 1472 7a0 Agent *********
2005-07-25 16:34:17 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:17 1472 7a0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2005-07-25 16:34:17 1472 7a0 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2005-07-25 16:34:23 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:24 1472 7a0 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status
code = 200
2005-07-25 16:34:24 1472 7a0 PT WARNING: SOAP Fault: 0x00012c
2005-07-25 16:34:24 1472 7a0 PT WARNING: faultstring:Fault occurred
2005-07-25 16:34:24 1472 7a0 PT WARNING: ErrorCode:ConfigChanged(2)
2005-07-25 16:34:24 1472 7a0 PT WARNING: Message:

2005-07-25 16:34:24 1472 7a0 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2005-07-25 16:34:24 1472 7a0 PT WARNING:
ID:f52f9528-f3e9-4213-a7cc-7b0ee93e1cdf
2005-07-25 16:34:24 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:24 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:24 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:25 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:27 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:27 1472 7a0 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2005-07-25 16:34:27 1472 7a0 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2005-07-25 16:34:27 1472 7a0 Misc WARNING: Failed to find token for SID
S-1-5-21-4184330707-3795992097-3854912300-1006 with hr = 80240018.
2005-07-25 16:34:29 1472 7a0 Agent * Found 0 updates and 12
categories in search
2005-07-25 16:34:29 1472 7a0 Agent *********
2005-07-25 16:34:29 1472 7a0 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2005-07-25 16:34:29 1472 7a0 Agent *************
2005-07-25 16:34:29 700 7bc COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:29 700 7bc COMAPI - Updates found = 0
2005-07-25 16:34:29 700 7bc COMAPI ---------
2005-07-25 16:34:29 700 7bc COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:29 700 7bc COMAPI -------------
2005-07-25 16:34:29 700 60c COMAPI -------------
2005-07-25 16:34:29 700 60c COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:29 700 60c COMAPI ---------
2005-07-25 16:34:29 700 60c COMAPI - Online = No; Ignore download
priority = No
2005-07-25 16:34:29 700 60c COMAPI - Criteria = "IsInstalled = 0 and
IsHidden = 0"
2005-07-25 16:34:29 700 60c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2005-07-25 16:34:29 700 60c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:29 1472 7a0 Agent *************
2005-07-25 16:34:29 1472 7a0 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2005-07-25 16:34:29 1472 7a0 Agent *********
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2005-07-25 16:34:36 1472 7a0 Driver DeviceStatus: 0x180600a,
DeviceProblemNumber: 00000000
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{E52E56BD-EA34-43B7-AEBD-D43010B050FA}.100 to search result
2005-07-25 16:34:36 1472 7a0 Driver DeviceStatus: 0x180200a,
DeviceProblemNumber: 00000000
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{0F8CF4D7-3DF5-403E-AEC6-C4F2E2AB7C74}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{E5F21832-ED23-4339-BA4C-F63089DD1AE8}.103 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{22FF4955-6154-4479-9A8F-32EC81A096D7}.10 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{F6EE8217-38C2-4490-ADD5-EF9E514544BF}.103 to search result
2005-07-25 16:34:36 1472 7a0 Agent Update
{A521EC32-FFB5-43F7-9E7B-DDB8BAED1CAD}.51 is pruned out due to
potential supersedence
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{AADB419D-3C09-408D-9D64-20A451CBD5BC}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{4CDB577B-FDD1-49D4-87CC-3808AD20ACBC}.101 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{9306CDFC-C4A1-4A22-9996-848CB67EDDC3}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{5BC6E116-9964-4452-AE5A-C54BD709BC53}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{674807A6-9965-47C5-997A-E29CC6B5F7B8}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{D5F1F093-7BB9-490A-B545-EE6A395B060D}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{4324AC78-FDB4-42DE-BEDF-769A40627897}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent Update
{EAEFF095-89BB-4670-88EB-40A5C9E5EDD4}.100 is pruned out due to
potential supersedence
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{D3AC165E-D7C4-4BDF-83F0-E249ECBE873B}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{071A1C74-017B-4F09-A650-998B0B28D3C2}.102 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{3AD5B256-D0BB-4391-8E3C-3EE605D1A7F1}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{5C9AF266-A92D-4A20-BE8D-B5FEEC7ADD19}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{32BC69AD-E033-4000-9613-0604FFF996D2}.100 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Added update
{1E59F963-12F5-4BFD-A73D-366921779C28}.102 to search result
2005-07-25 16:34:36 1472 7a0 Agent * Found 19 updates and 12
categories in search
2005-07-25 16:34:36 1472 7a0 Agent *********
2005-07-25 16:34:37 1472 7a0 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2005-07-25 16:34:37 1472 7a0 Agent *************
2005-07-25 16:34:37 1472 7a0 Report REPORT EVENT:
{459B30E8-7EEC-4DD4-8FFC-6FEE491F9114} 2005-07-25
16:34:29-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Agent has finished detecting items.
2005-07-25 16:34:37 700 7bc COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:37 700 7bc COMAPI - Updates found = 19
2005-07-25 16:34:37 700 7bc COMAPI ---------
2005-07-25 16:34:37 700 7bc COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2005-07-25 16:34:37 700 7bc COMAPI -------------
2005-07-25 16:35:29 700 60c COMAPI -------------
2005-07-25 16:35:29 700 60c COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2005-07-25 16:35:29 700 60c COMAPI ---------
2005-07-25 16:35:29 700 60c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2005-07-25 16:35:29 700 60c COMAPI - Updates in request: 1
2005-07-25 16:35:29 700 60c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2005-07-25 16:35:29 700 60c COMAPI - Updates to install = 1
2005-07-25 16:35:29 700 60c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2005-07-25 16:35:29 1472 7a0 Agent *************
2005-07-25 16:35:29 1472 7a0 Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2005-07-25 16:35:29 1472 7a0 Agent *********
2005-07-25 16:35:29 1472 7a0 Agent * Updates to install = 1
2005-07-25 16:35:29 1472 7a0 Agent * Title = <NULL>
2005-07-25 16:35:29 1472 7a0 Agent * UpdateId =
{3AD5B256-D0BB-4391-8E3C-3EE605D1A7F1}.100
2005-07-25 16:35:29 1472 7a0 Agent * Bundles 1 updates:
2005-07-25 16:35:29 1472 7a0 Agent *
{601B0FD0-F90C-4300-A216-A29D61A35657}.100
2005-07-25 16:35:34 1472 7a0 Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2005-07-25 16:35:34 1472 7a0 Agent * WARNING: Exit code = 0x80240020
2005-07-25 16:35:34 1472 7a0 Agent *********
2005-07-25 16:35:34 1472 7a0 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2005-07-25 16:35:34 1472 7a0 Agent *************
2005-07-25 16:35:34 1472 7a0 Agent WARNING: WU client failed installing
updates with error 0x80240020
2005-07-25 16:35:34 700 f4c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2005-07-25 16:35:34 700 f4c COMAPI - Install call failed
2005-07-25 16:35:34 700 f4c COMAPI - Reboot required = No
2005-07-25 16:35:34 700 f4c COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80240020
2005-07-25 16:35:34 700 f4c COMAPI ---------
2005-07-25 16:35:34 700 f4c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2005-07-25 16:35:34 700 f4c COMAPI -------------
2005-07-25 16:35:35 700 60c COMAPI WARNING: Operation failed due to
earlier error, hr=80240020

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

cornermac wrote:
> Here is the excerpt from my windows update log. I've tried numerous
> fixes and so far no joy.
<snip>