Windows Update erroe search for updates

Hello

I used to have no problem updating windos xp pro automatically or manually.
I noticed I was not receiving update notifications on this computer while my
laptop was receiving them. I went in to manually check for updates and I
receive this message. Does anyone know what can be causing this and have a
solution?

The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.

Thanks
Phil

If you suspect a virus or malware infection,
Very first thing, disconnect your pc from the internet - to insure no more data goes out, and that this system does not get any more incoming malware.
Disconnect the cable to your modem, if directly connected.
Your next login, when ready, should only be to Safe mode of Windows (tap & repeat tap of F8 function key in order to select Safe mode).

You really need to run antivirus & anti-spyware tools in Safe mode first. And if you need to do any downloads, use another machine that is known to be clean.

Make very sure your system does not have malware.
See <http://www.elephantboycomputers.com/page2.html#Removing_Malware>

Sysclean would be a good first run for virus check. Just be sure sure to also run other spyware / malware checks.

--
Maurice N
MVP Windows - Shell / User
-----


gsp wrote:
> I get [Error number: 0x800A1391]. Also having problems searching and
> some links buttons do not work. Take it that a new virus or worm has
> infected my computer.
>
> "AuthorizedUserPF" wrote:
>
>> Hello
>>
>> I used to have no problem updating windos xp pro automatically or
>> manually. I noticed I was not receiving update notifications on this
>> computer while my laptop was receiving them. I went in to manually
>> check for updates and I receive this message. Does anyone know what
>> can be causing this and have a solution?
>>
>> The website has encountered a problem and cannot display the page
>> you are trying to view. The options provided below might help you
>> solve the problem.
>>
>> Thanks
>> Phil

The cannot display page is known to be a generic type message. The real problem can be one of many.

The following are critical sites for Windows Update, please ensure they are trusted.

*.windowsupdate.microsoft.com
*.windowsupdate.com
update.microsoft.com

To access the Trusted Sites settings.

1. Open Internet Explorer browser

2. Click Tools / Internet Options

3. Click the Security Tab

4. Click on the Trusted Sites Icon

5. Click on the Sites button

6. Unselect the check box "Require server verification (httpsfor all sites in this zone"

7. Add all sites listed above

8. Apply changes.

Go back to Windows Update, but then select View update history. (When you first get to website for Microsoft Update-Windows Update, look at left-hand column, under Options. Press "Review your update history".)
If this is on V6 of Windows Update, you should be able to click on that error note (the red X), and see some info.

Post back with the info (error # & text) displayed.

--
Maurice N
MVP Windows - Shell / User
-----

AuthorizedUserPF wrote:
> Hello
>
> I used to have no problem updating windos xp pro automatically or
> manually. I noticed I was not receiving update notifications on this
> computer while my laptop was receiving them. I went in to manually
> check for updates and I receive this message. Does anyone know what
> can be causing this and have a solution?
>
> The website has encountered a problem and cannot display the page you
> are trying to view. The options provided below might help you solve
> the problem.
>
> Thanks
> Phil