Windows Update Error 0x80070002

I initially encountered this problem back in Decemeber 2005, but since
I was out of town until last week, I hadn't needed to fix it. In
December, Windows Update came out with a newer version of the Updater
software (aside from the actual security updates and such), and when I
tried to install it there was an error, 0x80070002. The Update
downloads and copies, but it fails to install (register). Without the
newer version of this
software, I can't get any security updates either.

I'm running XP Pro, SP2, in a networked enviro (I have admin
permissions for software installs and such) on a Dell.

I used information from this newsgroup along with sporadic help
from Microsoft the last 2 weeks and have been unable to fix the
problem. Here are the primary fix procedures I've followed so far:

First Approach
-Turned off Automatic Updates
-Deleted contents of DataStore
-Restarted Automatic Updates

Second Approach (based on Microsoft Tech advise)
-Booted in Safe Mode
-Removed SoftwareDistribution
-Removed Catroot2
-Delete WUTEMP
-Reset local hard drive permission

Third Approach (after MS Tech noticed Windows Update components had
failed to register - I sent my update logs)
-Re-registered update components using regsvr32: wuapi.dll,
wuaueng.dll, wuaueng1.dll, atl.dll, wucltui.dll, wups.dll, wups2.dll,
wuweb.dll

I've tried all the above methods numerous times, along with a couple of
other fixes I've found in this forum. Still, nothing has worked.
Waiting the 3 or 4 days between responses from Microsoft is not useful.
Anybody have other ideas?

In addition, I just noticed that when I went into "Services," I could
not start the Automatic Updates again -- I stopped them and restarted
them during other "fix" procedures, but now it doesn't work at all. I
get the message:
"The Automatic Updates service on local computer started and then
stopped. Some services stop automatically when they have no work to
do, for example, the Performance Logs and Alerts service."

Thanks!

Another workaround is to use Regmon and see for what keys get "Access Denied",
or
Restore the permission back to default
http://support.microsoft.com/kb/313222/EN-US/
How to reset security settings back to the defaults - WinXP Professional

Regmon is a Registry monitoring utility that will show you which applications
are accessing your Registry, which keys they are accessing, and the Registry
data that they are reading and writing - all in real-time
http://www.sysinternals.com/Utilities/Regmon.html


--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


"Ed" <> wrote in message
news: oups.com...
|I initially encountered this problem back in Decemeber 2005, but since
| I was out of town until last week, I hadn't needed to fix it. In
| December, Windows Update came out with a newer version of the Updater
| software (aside from the actual security updates and such), and when I
| tried to install it there was an error, 0x80070002. The Update
| downloads and copies, but it fails to install (register). Without the
| newer version of this
| software, I can't get any security updates either.
|
| I'm running XP Pro, SP2, in a networked enviro (I have admin
| permissions for software installs and such) on a Dell.
|
| I used information from this newsgroup along with sporadic help
| from Microsoft the last 2 weeks and have been unable to fix the
| problem. Here are the primary fix procedures I've followed so far:
|
| First Approach
| -Turned off Automatic Updates
| -Deleted contents of DataStore
| -Restarted Automatic Updates
|
| Second Approach (based on Microsoft Tech advise)
| -Booted in Safe Mode
| -Removed SoftwareDistribution
| -Removed Catroot2
| -Delete WUTEMP
| -Reset local hard drive permission
|
| Third Approach (after MS Tech noticed Windows Update components had
| failed to register - I sent my update logs)
| -Re-registered update components using regsvr32: wuapi.dll,
| wuaueng.dll, wuaueng1.dll, atl.dll, wucltui.dll, wups.dll, wups2.dll,
| wuweb.dll
|
| I've tried all the above methods numerous times, along with a couple of
| other fixes I've found in this forum. Still, nothing has worked.
| Waiting the 3 or 4 days between responses from Microsoft is not useful.
| Anybody have other ideas?
|
| In addition, I just noticed that when I went into "Services," I could
| not start the Automatic Updates again -- I stopped them and restarted
| them during other "fix" procedures, but now it doesn't work at all. I
| get the message:
| "The Automatic Updates service on local computer started and then
| stopped. Some services stop automatically when they have no work to
| do, for example, the Performance Logs and Alerts service."
|
| Thanks!
|

<kibbitz>
Ed:

You're getting an indication of a "file not found" somewhere in the process. I hope ms support told you that.

Start button > select RUN> type in SERVICES.MSC

The following services are needed by the processes at Windows Update. In services management console ( services.msc) they must NOT be *Disabled* in the Startup type.
They need to show a startup type of Manual or Automatic.
Here are the services & their Startup types:

Background Intelligent Transfer Service(BITS) Manual
Cryptographic Services Automatic
Remote Procedure Call (RPC) Automatic
System Restore Service Automatic

Other suggestion: In Internet Explorer browser > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Click "Require server verification (https for all sites in this zone" to *clear* the selection.

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://download.windowsupdate.com (click Add)

http://windowsupdate.microsoft.com

http://update.microsoft.com

Click OK. Apply changes.

Also, be sure you are logged in with administrator rights when you go to Windows Update.

Finally, from Start menu, select RUN, type in
CMD

At the command prompt, type in

net start wuauserv

then Exit out.

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----

"Ed" wrote in message news: oups.com...
>I initially encountered this problem back in Decemeber 2005, but since
> I was out of town until last week, I hadn't needed to fix it. In
> December, Windows Update came out with a newer version of the Updater
> software (aside from the actual security updates and such), and when I
> tried to install it there was an error, 0x80070002. The Update
> downloads and copies, but it fails to install (register). Without the
> newer version of this
> software, I can't get any security updates either.
>
> I'm running XP Pro, SP2, in a networked enviro (I have admin
> permissions for software installs and such) on a Dell.
>
> I used information from this newsgroup along with sporadic help
> from Microsoft the last 2 weeks and have been unable to fix the
> problem. Here are the primary fix procedures I've followed so far:
>
> First Approach
> -Turned off Automatic Updates
> -Deleted contents of DataStore
> -Restarted Automatic Updates
>
> Second Approach (based on Microsoft Tech advise)
> -Booted in Safe Mode
> -Removed SoftwareDistribution
> -Removed Catroot2
> -Delete WUTEMP
> -Reset local hard drive permission
>
> Third Approach (after MS Tech noticed Windows Update components had
> failed to register - I sent my update logs)
> -Re-registered update components using regsvr32: wuapi.dll,
> wuaueng.dll, wuaueng1.dll, atl.dll, wucltui.dll, wups.dll, wups2.dll,
> wuweb.dll
>
> I've tried all the above methods numerous times, along with a couple of
> other fixes I've found in this forum. Still, nothing has worked.
> Waiting the 3 or 4 days between responses from Microsoft is not useful.
> Anybody have other ideas?
>
> In addition, I just noticed that when I went into "Services," I could
> not start the Automatic Updates again -- I stopped them and restarted
> them during other "fix" procedures, but now it doesn't work at all. I
> get the message:
> "The Automatic Updates service on local computer started and then
> stopped. Some services stop automatically when they have no work to
> do, for example, the Performance Logs and Alerts service."
>
> Thanks!
>

Thanks for the tips. It turns out that somehow my REGSVR32.EXE file
disappeared from the SYSTEM32 folder. I found another copy of the file
on the computer, pasted it into SYSTEM32, and now everything is back to
normal. Pretty sure I don't delete system files, so I wonder how that
happened.

Just in case anybody's confused as to how I re-registered the .dll
files with Regsvr32, yet somehow that file was missing from the the
System32 folder, I can explain:

When I typed Regsvr32 in the Run or DOS prompts, I got an error message
saying the file did not exist. So, I searched the computer and found
copies of Regsvr32 in at least 2 other folders. Smarty that I am, I
typed the full path of the file into the Run prompt in order to get the
..dll's registered. However, I didn't realize that Windows needs the
file in the System32 folder in order to work properly. Another case of
a little knowledge being dangerous...