windows update. error 0x800A0005.

HI, i don't seem to be able to install windows updates. possibly since
installing sp2.message says can't retrieve files, error 0x800A0005.when i
first installed it i couldn''t get on line,so i removed it then reinstalled
it ,now this. i also couldn't run norton updates. i have since uninstalled
this and installed a different anti virus software that is running and
updating fine.
--
Thanks in advance. Gary

Gary the sparks wrote:
> HI, i don't seem to be able to install windows updates. possibly since
> installing sp2.message says can't retrieve files, error
> 0x800A0005.when i first installed it i couldn''t get on line,so i
> removed it then reinstalled it ,now this. i also couldn't run norton
> updates. i have since uninstalled this and installed a different anti
> virus software that is running and updating fine.

Kindly note that this error code is one of the rare ones, imho.
Begin by using WINVER to see what it shows.
Run WINVER to get a full description of your Windows version.
Start menu > select RUN > then type
WINVER <enter-key>

Write down the full version number-description, and post that back. (the whole line that begins Version 5.1 .......)

Do the same with Internet Explorer version number-string, and report that.
IE browser, select Help > About. Write down the whole line with Version.

Next, get (for the last 1 or 2 sessions at Windows Update) the entries from the update log, and copy & paste into reply.
Look for file WindowsUpdate.log in your C:\Windows folder. (yours may be in folder \WINNT)

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.

--
Maurice N
MVP Windows - Shell / User
-----

Gary the sparks wrote:
> HI, i don't seem to be able to install windows updates. possibly since
> installing sp2.message says can't retrieve files, error 0x800A0005.when i
> first installed it i couldn''t get on line,so i removed it then
> reinstalled it ,now this. i also couldn't run norton updates. i have
> since uninstalled this and installed a different anti virus software that
> is running and updating fine.

Hi, Gary;

In addition to the good advice that Maurice posted, you may want to try the
following:

First, download and install the latest VB scripting engine from
http://www.microsoft.com/downloads/d...DisplayLang=en

Second, clear your IE browser cache by closing IE, going to Control Panel,
open Internet Options, and from the General tab selecting to Delete Files;
be sure to select the Offline Content option when presented. When that is
complete, click the button to clear your History while still on that General
tab.

Close all open apps, and do a full shut down of the system (not a Restart).
Once the system is powered off, wait 30 seconds and power back on.

Then open IE and browse to http://v5.windowsupdate.microsoft.com Be sure
to accept any ActiveX controls you get prompted to install; you may dismiss
any of the updates offered EXCEPT you must (!!!) install the BITS 2.0 update
from Windows Update.


--

....Sky

================

Thanks very much . i let you know how i get on. Gary

"Gary the sparks" wrote:

> HI, i don't seem to be able to install windows updates. possibly since
> installing sp2.message says can't retrieve files, error 0x800A0005.when i
> first installed it i couldn''t get on line,so i removed it then reinstalled
> it ,now this. i also couldn't run norton updates. i have since uninstalled
> this and installed a different anti virus software that is running and
> updating fine.
> --
> Thanks in advance. Gary

H i Maurice
i have version5.1(build2600.xpsp_rtm.040803-2158:service pack 2)
xp pro

IE File version 6.0.2900.2180
created 4th august

my last few updates are as follows

3 security updates on july 16th
KB840315
KB841873
KB839645

Followed by a cumulative security updatefo IE 6 serrvice pack 1
KB867801

followed by 1 auto update of servivce pack 2 which i had to remove then
reinstall because i couldn't get online after first installation.

i hope this is helpful

"Gary the sparks" wrote:

> HI, i don't seem to be able to install windows updates. possibly since
> installing sp2.message says can't retrieve files, error 0x800A0005.when i
> first installed it i couldn''t get on line,so i removed it then reinstalled
> it ,now this. i also couldn't run norton updates. i have since uninstalled
> this and installed a different anti virus software that is running and
> updating fine.
> --
> Thanks in advance. Gary

hi again. thanks for advice.i did everythingg up to going back to windows
update , then i got the same error message. thankyou anyway regards Gary

"Sky King" wrote:

> Gary the sparks wrote:
> > HI, i don't seem to be able to install windows updates. possibly since
> > installing sp2.message says can't retrieve files, error 0x800A0005.when i
> > first installed it i couldn''t get on line,so i removed it then
> > reinstalled it ,now this. i also couldn't run norton updates. i have
> > since uninstalled this and installed a different anti virus software that
> > is running and updating fine.
>
> Hi, Gary;
>
> In addition to the good advice that Maurice posted, you may want to try the
> following:
>
> First, download and install the latest VB scripting engine from
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> Second, clear your IE browser cache by closing IE, going to Control Panel,
> open Internet Options, and from the General tab selecting to Delete Files;
> be sure to select the Offline Content option when presented. When that is
> complete, click the button to clear your History while still on that General
> tab.
>
> Close all open apps, and do a full shut down of the system (not a Restart).
> Once the system is powered off, wait 30 seconds and power back on.
>
> Then open IE and browse to http://v5.windowsupdate.microsoft.com Be sure
> to accept any ActiveX controls you get prompted to install; you may dismiss
> any of the updates offered EXCEPT you must (!!!) install the BITS 2.0 update
> from Windows Update.
>
>
> --
>
> ....Sky
>
> ================
>
>

Gary the sparks wrote:
> hi again. thanks for advice.i did everythingg up to going back to windows
> update , then i got the same error message. thankyou anyway regards Gary

Would you discribe your system for us? For example, is this a standalone
computer or on a LAN? If on a network, do you have any drives mapped?
Even if a standalone computer, are there multiple drives/partitions, and if
so what is the drive with the most free space and does XP have full Admin
rights to that drive/partition?

--

....Sky

================

Hi again. thanks for taking the trouble to come back to me. my system is just
abasic stand alone home computer with 1 hard drive. not sure how to check for
admin rights.

"Sky King" wrote:

> Gary the sparks wrote:
> > hi again. thanks for advice.i did everythingg up to going back to windows
> > update , then i got the same error message. thankyou anyway regards Gary
>
> Would you discribe your system for us? For example, is this a standalone
> computer or on a LAN? If on a network, do you have any drives mapped?
> Even if a standalone computer, are there multiple drives/partitions, and if
> so what is the drive with the most free space and does XP have full Admin
> rights to that drive/partition?
>
> --
>
> ....Sky
>
> ================
>
>