Windows Update Error 80080005

I am running Vista Home Premium 64-bit. I keep getting this message:

"Error(s):
Code 80080005 Windows Update encountered an unknown error."

I have been getting this for about 2 months and I have ignored it untill
now. I think it all started when I tried to update to SP2.

Please help!!

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


CptButtBeard wrote:
> I am running Vista Home Premium 64-bit. I keep getting this message:
>
> "Error(s):
> Code 80080005 Windows Update encountered an unknown error."
>
> I have been getting this for about 2 months and I have ignored it untill
> now. I think it all started when I tried to update to SP2.
>
> Please help!!

I have McAfee on my laptop and yes the subscription is current (sometimes
when I turn my computer on McAfee says it isn't working properly, open the
security center to fix, I do so and it's back to normal). I am also using
Mcafee for anti-spyware and as the firewall (along with defender, however
defender cannot "check for new definitions." Wrong place for this but
couldn't hurt to mention."). When I bought the laptop it came pre-installed
with Norton, it was a one month free trial. I had to call a McAfee
representative to help me completely uninstall the Norton, but this was in
June or July of 08.

"PA Bear [MS MVP]" wrote:

> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> CptButtBeard wrote:
> > I am running Vista Home Premium 64-bit. I keep getting this message:
> >
> > "Error(s):
> > Code 80080005 Windows Update encountered an unknown error."
> >
> > I have been getting this for about 2 months and I have ignored it untill
> > now. I think it all started when I tried to update to SP2.
> >
> > Please help!!
>
> .
>

(along with defender, however defender cannot "check for new definitions."

Disable Microsoft Windows Defender

<http://service.mcafee.com/faqdocument.aspx?id=TS100610> -=-
-=-





"CptButtBeard" wrote:

> I have McAfee on my laptop and yes the subscription is current (sometimes
> when I turn my computer on McAfee says it isn't working properly, open the
> security center to fix, I do so and it's back to normal). I am also using
> Mcafee for anti-spyware and as the firewall (along with defender, however
> defender cannot "check for new definitions." Wrong place for this but
> couldn't hurt to mention."). When I bought the laptop it came pre-installed
> with Norton, it was a one month free trial. I had to call a McAfee
> representative to help me completely uninstall the Norton, but this was in
> June or July of 08.
>
> "PA Bear [MS MVP]" wrote:
>
> > What anti-virus application or security suite is installed and is your
> > subscription current? What anti-spyware applications (other than Defender)?
> > What third-party firewall (if any)?
> >
> > Has a(another) Norton or McAfee application ever been installed on this
> > machine (e.g., a free-trial version that came preinstalled when you bought
> > it)?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002
> > www.banthecheck.com
> >
> >
> > CptButtBeard wrote:
> > > I am running Vista Home Premium 64-bit. I keep getting this message:
> > >
> > > "Error(s):
> > > Code 80080005 Windows Update encountered an unknown error."
> > >
> > > I have been getting this for about 2 months and I have ignored it untill
> > > now. I think it all started when I tried to update to SP2.
> > >
> > > Please help!!
> >
> > .
> >

That helped with the defender issue but I still cannot use Windows Update.

"Ǝиçεl" wrote:

> (along with defender, however defender cannot "check for new definitions."
>
> Disable Microsoft Windows Defender
>
> <http://service.mcafee.com/faqdocument.aspx?id=TS100610> -=-
> -=-
>
>
>
>
>
> "CptButtBeard" wrote:
>
> > I have McAfee on my laptop and yes the subscription is current (sometimes
> > when I turn my computer on McAfee says it isn't working properly, open the
> > security center to fix, I do so and it's back to normal). I am also using
> > Mcafee for anti-spyware and as the firewall (along with defender, however
> > defender cannot "check for new definitions." Wrong place for this but
> > couldn't hurt to mention."). When I bought the laptop it came pre-installed
> > with Norton, it was a one month free trial. I had to call a McAfee
> > representative to help me completely uninstall the Norton, but this was in
> > June or July of 08.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> > > What anti-virus application or security suite is installed and is your
> > > subscription current? What anti-spyware applications (other than Defender)?
> > > What third-party firewall (if any)?
> > >
> > > Has a(another) Norton or McAfee application ever been installed on this
> > > machine (e.g., a free-trial version that came preinstalled when you bought
> > > it)?
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-IE, Mail, Security, Windows Client - since 2002
> > > www.banthecheck.com
> > >
> > >
> > > CptButtBeard wrote:
> > > > I am running Vista Home Premium 64-bit. I keep getting this message:
> > > >
> > > > "Error(s):
> > > > Code 80080005 Windows Update encountered an unknown error."
> > > >
> > > > I have been getting this for about 2 months and I have ignored it untill
> > > > now. I think it all started when I tried to update to SP2.
> > > >
> > > > Please help!!
> > >
> > > .
> > >

Norton (and McAfee) applications are notorious for not uninstalling or
upgrading cleanly. Let's start by removing any Norton leftovers:

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above and select Run as
Administrator to run the utility. Don't TOUCH your keyboard until the run
completes, then reboot.

4. Test.

Question: Is the McAfee application named McAfee Security Center or McAfee
Internet Security?


CptButtBeard wrote:
> I have McAfee on my laptop and yes the subscription is current (sometimes
> when I turn my computer on McAfee says it isn't working properly, open the
> security center to fix, I do so and it's back to normal). I am also using
> Mcafee for anti-spyware and as the firewall (along with defender, however
> defender cannot "check for new definitions." Wrong place for this but
> couldn't hurt to mention."). When I bought the laptop it came
> pre-installed
> with Norton, it was a one month free trial. I had to call a McAfee
> representative to help me completely uninstall the Norton, but this was in
> June or July of 08.
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> CptButtBeard wrote:
>>> I am running Vista Home Premium 64-bit. I keep getting this message:
>>>
>>> "Error(s):
>>> Code 80080005 Windows Update encountered an unknown error."
>>>
>>> I have been getting this for about 2 months and I have ignored it untill
>>> now. I think it all started when I tried to update to SP2.
>>>
>>> Please help!!
>>
>> .

The McAfee application is the McAfee Security Center. The steps you told me
to take with Norton, will that help the Windows Update problem?

"PA Bear [MS MVP]" wrote:

> Norton (and McAfee) applications are notorious for not uninstalling or
> upgrading cleanly. Let's start by removing any Norton leftovers:
>
> 1. Download the Norton Removal Tool, saving it to your desktop:
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> 2. Close all open applications (i.e., anything with an icon on the taskbar).
>
> 3. Right-click on the file you saved in #1 above and select Run as
> Administrator to run the utility. Don't TOUCH your keyboard until the run
> completes, then reboot.
>
> 4. Test.
>
> Question: Is the McAfee application named McAfee Security Center or McAfee
> Internet Security?
>
>
> CptButtBeard wrote:
> > I have McAfee on my laptop and yes the subscription is current (sometimes
> > when I turn my computer on McAfee says it isn't working properly, open the
> > security center to fix, I do so and it's back to normal). I am also using
> > Mcafee for anti-spyware and as the firewall (along with defender, however
> > defender cannot "check for new definitions." Wrong place for this but
> > couldn't hurt to mention."). When I bought the laptop it came
> > pre-installed
> > with Norton, it was a one month free trial. I had to call a McAfee
> > representative to help me completely uninstall the Norton, but this was in
> > June or July of 08.
> >
> > "PA Bear [MS MVP]" wrote:
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on this
> >> machine (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >> CptButtBeard wrote:
> >>> I am running Vista Home Premium 64-bit. I keep getting this message:
> >>>
> >>> "Error(s):
> >>> Code 80080005 Windows Update encountered an unknown error."
> >>>
> >>> I have been getting this for about 2 months and I have ignored it untill
> >>> now. I think it all started when I tried to update to SP2.
> >>>
> >>> Please help!!
> >>
> >> .
>
> .
>

Ok, I just tried to update again and I got a different error message this
time. Code 8024A000. WHat does this mean?

"CptButtBeard" wrote:

> The McAfee application is the McAfee Security Center. The steps you told me
> to take with Norton, will that help the Windows Update problem?
>
> "PA Bear [MS MVP]" wrote:
>
> > Norton (and McAfee) applications are notorious for not uninstalling or
> > upgrading cleanly. Let's start by removing any Norton leftovers:
> >
> > 1. Download the Norton Removal Tool, saving it to your desktop:
> > ftp://ftp.symantec.com/public/englis...moval_Tool.exe
> >
> > 2. Close all open applications (i.e., anything with an icon on the taskbar).
> >
> > 3. Right-click on the file you saved in #1 above and select Run as
> > Administrator to run the utility. Don't TOUCH your keyboard until the run
> > completes, then reboot.
> >
> > 4. Test.
> >
> > Question: Is the McAfee application named McAfee Security Center or McAfee
> > Internet Security?
> >
> >
> > CptButtBeard wrote:
> > > I have McAfee on my laptop and yes the subscription is current (sometimes
> > > when I turn my computer on McAfee says it isn't working properly, open the
> > > security center to fix, I do so and it's back to normal). I am also using
> > > Mcafee for anti-spyware and as the firewall (along with defender, however
> > > defender cannot "check for new definitions." Wrong place for this but
> > > couldn't hurt to mention."). When I bought the laptop it came
> > > pre-installed
> > > with Norton, it was a one month free trial. I had to call a McAfee
> > > representative to help me completely uninstall the Norton, but this was in
> > > June or July of 08.
> > >
> > > "PA Bear [MS MVP]" wrote:
> > >> What anti-virus application or security suite is installed and is your
> > >> subscription current? What anti-spyware applications (other than
> > >> Defender)? What third-party firewall (if any)?
> > >>
> > >> Has a(another) Norton or McAfee application ever been installed on this
> > >> machine (e.g., a free-trial version that came preinstalled when you
> > >> bought
> > >> it)?
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> > >> www.banthecheck.com
> > >>
> > >>
> > >> CptButtBeard wrote:
> > >>> I am running Vista Home Premium 64-bit. I keep getting this message:
> > >>>
> > >>> "Error(s):
> > >>> Code 80080005 Windows Update encountered an unknown error."
> > >>>
> > >>> I have been getting this for about 2 months and I have ignored it untill
> > >>> now. I think it all started when I tried to update to SP2.
> > >>>
> > >>> Please help!!
> > >>
> > >> .
> >
> > .
> >

Did you download/run the Norton Removal Tool & reboot before trying to
update again? [yes/no]

8024A000 - WU_E_AU_NOSERVICE
The legacy AU client stopped because the sus server has been upgraded

Try downloading/installing Windows Update Agent v7.4.7600.266 using the
appropriate link on this page: http://support.microsoft.com/kb/946928

1. Download the installer, saving it to your desktop:

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above and select Run as
Administrator to run the utility. Don't TOUCH your keyboard until the run
completes, then reboot & test.


CptButtBeard wrote:
> Ok, I just tried to update again and I got a different error message this
> time. Code 8024A000. WHat does this mean?
>
> "CptButtBeard" wrote:
>> The McAfee application is the McAfee Security Center. The steps you told
>> me
>> to take with Norton, will that help the Windows Update problem?
>>
>> "PA Bear [MS MVP]" wrote:
>>> Norton (and McAfee) applications are notorious for not uninstalling or
>>> upgrading cleanly. Let's start by removing any Norton leftovers:
>>>
>>> 1. Download the Norton Removal Tool, saving it to your desktop:
>>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>>
>>> 2. Close all open applications (i.e., anything with an icon on the
>>> taskbar).
>>>
>>> 3. Right-click on the file you saved in #1 above and select Run as
>>> Administrator to run the utility. Don't TOUCH your keyboard until the
>>> run
>>> completes, then reboot.
>>>
>>> 4. Test.
>>>
>>> Question: Is the McAfee application named McAfee Security Center or
>>> McAfee
>>> Internet Security?
>>>
>>>
>>> CptButtBeard wrote:
>>>> I have McAfee on my laptop and yes the subscription is current
>>>> (sometimes
>>>> when I turn my computer on McAfee says it isn't working properly, open
>>>> the security center to fix, I do so and it's back to normal). I am also
>>>> using Mcafee for anti-spyware and as the firewall (along with defender,
>>>> however defender cannot "check for new definitions." Wrong place for
>>>> this but couldn't hurt to mention."). When I bought the laptop it came
>>>> pre-installed
>>>> with Norton, it was a one month free trial. I had to call a McAfee
>>>> representative to help me completely uninstall the Norton, but this was
>>>> in June or July of 08.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> What anti-virus application or security suite is installed and is your
>>>>> subscription current? What anti-spyware applications (other than
>>>>> Defender)? What third-party firewall (if any)?
>>>>>
>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>> this
>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>> bought
>>>>> it)?
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>> www.banthecheck.com
>>>>>
>>>>>
>>>>> CptButtBeard wrote:
>>>>>> I am running Vista Home Premium 64-bit. I keep getting this message:
>>>>>>
>>>>>> "Error(s):
>>>>>> Code 80080005 Windows Update encountered an unknown error."
>>>>>>
>>>>>> I have been getting this for about 2 months and I have ignored it
>>>>>> untill now. I think it all started when I tried to update to SP2.
>>>>>>
>>>>>> Please help!!
>>>>>
>>>>> .
>>>
>>> .

Ok, I downloaded both the Norton removal tool and Windows Update Agent
installed and ran them both. Nothing happened after I ran the Norton tool.
After I did the Update agent, I tried Windows Update with no success. Now
when I click "Check for updates" I ge tthe following dialouge box:

"Windows Update cannot currently check for updates, because the service is
not running. You may need to restart your computer."

I restarted and got the same message. No error code or anything else.


"PA Bear [MS MVP]" wrote:

> Did you download/run the Norton Removal Tool & reboot before trying to
> update again? [yes/no]
>
> 8024A000 - WU_E_AU_NOSERVICE
> The legacy AU client stopped because the sus server has been upgraded
>
> Try downloading/installing Windows Update Agent v7.4.7600.266 using the
> appropriate link on this page: http://support.microsoft.com/kb/946928
>
> 1. Download the installer, saving it to your desktop:
>
> 2. Close all open applications (i.e., anything with an icon on the taskbar).
>
> 3. Right-click on the file you saved in #1 above and select Run as
> Administrator to run the utility. Don't TOUCH your keyboard until the run
> completes, then reboot & test.
>
>
> CptButtBeard wrote:
> > Ok, I just tried to update again and I got a different error message this
> > time. Code 8024A000. WHat does this mean?
> >
> > "CptButtBeard" wrote:
> >> The McAfee application is the McAfee Security Center. The steps you told
> >> me
> >> to take with Norton, will that help the Windows Update problem?
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>> Norton (and McAfee) applications are notorious for not uninstalling or
> >>> upgrading cleanly. Let's start by removing any Norton leftovers:
> >>>
> >>> 1. Download the Norton Removal Tool, saving it to your desktop:
> >>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
> >>>
> >>> 2. Close all open applications (i.e., anything with an icon on the
> >>> taskbar).
> >>>
> >>> 3. Right-click on the file you saved in #1 above and select Run as
> >>> Administrator to run the utility. Don't TOUCH your keyboard until the
> >>> run
> >>> completes, then reboot.
> >>>
> >>> 4. Test.
> >>>
> >>> Question: Is the McAfee application named McAfee Security Center or
> >>> McAfee
> >>> Internet Security?
> >>>
> >>>
> >>> CptButtBeard wrote:
> >>>> I have McAfee on my laptop and yes the subscription is current
> >>>> (sometimes
> >>>> when I turn my computer on McAfee says it isn't working properly, open
> >>>> the security center to fix, I do so and it's back to normal). I am also
> >>>> using Mcafee for anti-spyware and as the firewall (along with defender,
> >>>> however defender cannot "check for new definitions." Wrong place for
> >>>> this but couldn't hurt to mention."). When I bought the laptop it came
> >>>> pre-installed
> >>>> with Norton, it was a one month free trial. I had to call a McAfee
> >>>> representative to help me completely uninstall the Norton, but this was
> >>>> in June or July of 08.
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>> What anti-virus application or security suite is installed and is your
> >>>>> subscription current? What anti-spyware applications (other than
> >>>>> Defender)? What third-party firewall (if any)?
> >>>>>
> >>>>> Has a(another) Norton or McAfee application ever been installed on
> >>>>> this
> >>>>> machine (e.g., a free-trial version that came preinstalled when you
> >>>>> bought
> >>>>> it)?
> >>>>> --
> >>>>> ~Robear Dyer (PA Bear)
> >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>> www.banthecheck.com
> >>>>>
> >>>>>
> >>>>> CptButtBeard wrote:
> >>>>>> I am running Vista Home Premium 64-bit. I keep getting this message:
> >>>>>>
> >>>>>> "Error(s):
> >>>>>> Code 80080005 Windows Update encountered an unknown error."
> >>>>>>
> >>>>>> I have been getting this for about 2 months and I have ignored it
> >>>>>> untill now. I think it all started when I tried to update to SP2.
> >>>>>>
> >>>>>> Please help!!
> >>>>>
> >>>>> .
> >>>
> >>> .
>
> .
>