Windows Update Error 8DDD0004

Win XP workstation with SP2 installed.
When going to Windows Update, get:
"Checking for latest version of Windows Update Software"
hanging for about a minute before aborting with error
8DDD0004. No reference in the KB for that error.
Did a manual download and re-install of iuctl.cab. No
joy.

Thanks in advance for your assistance.

Léon

>-----Original Message-----
>Win XP workstation with SP2 installed.
>When going to Windows Update, get:
>"Checking for latest version of Windows Update Software"
>hanging for about a minute before aborting with error
>8DDD0004. No reference in the KB for that error.
>Did a manual download and re-install of iuctl.cab. No
>joy.
>
>Thanks in advance for your assistance.
>
>Léon

Are you using zone alarm ?
if you are
http://support.microsoft.com/default.aspx?scid=kb;en-
us;836960&Product=wupd
other than that look in the event viewer for other
details. ( administrative tools)

>-----Original Message-----
>
>>-----Original Message-----
>>Win XP workstation with SP2 installed.
>>When going to Windows Update, get:
>>"Checking for latest version of Windows Update
Software"
>>hanging for about a minute before aborting with error
>>8DDD0004. No reference in the KB for that error.
>>Did a manual download and re-install of iuctl.cab. No
>>joy.
>>
>>Thanks in advance for your assistance.
>>
>>Léon
>
>Are you using zone alarm ?
>if you are
>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;836960&Product=wupd
> other than that look in the event viewer for other
>details. ( administrative tools)
>.
>No Zone Alarm. However I noticed that the "WUWebControl
Class" add on does not show in IE's list of "helper" add-
ons?

LeonW wrote:

>No Zone Alarm. However I noticed that the "WUWebControl
> Class" add on does not show in IE's list of "helper" add-
> ons?
Hi

Take a look at this thread:

http://groups.google.com/groups?thre...0microsoft.com


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Hi, Leon;

LeonW wrote:
> Win XP workstation with SP2 installed.
> When going to Windows Update, get:
> "Checking for latest version of Windows Update Software"
> hanging for about a minute before aborting with error
> 8DDD0004. No reference in the KB for that error.

Basically, this error (0X8DDD0004) translates to "ErrorControlFailed" which
I admit doesn't mean a whole lot. Working on the premise that it falls
into a "I can't get there from here because we don't communicate" kinda
message, here are some things to try:


Close all open applications. Then:

1. Open Control Panel/Internet Options. On the Security tab, click on
Trusted Sites, then Sites. Click to clear the "Require server
verification....." and then add the following sites to your Trusted Zone:


http://www.download.windowsupdate.com
http://v5.windowsupdate.microsoft.com
https://v5.windowsupdate.microsoft.com (note the HTTPS )
http://windowsupdate.microsoft.com
http://download.windowsupdate.com

Then click OK to exit that portion. Still in the Trusted Sites section,
click the Custom Level... button; scroll down to the Scripting section and
Enable all 3 options there.

While still in the Custom Level... section, back up towards the top of the
list and check that no ActiveX option is set to Disable. If you don't want
to blindly Enable them, at least set it to Prompt.

OK and work your way back to the General tab in the Internet Options applet.
Click the Delete Files... button, and select the offline files option when
presented. When that is done, and still on the General tab, click to clear
your History.

Close that applet and Control Panel. Open My Computer, right-click to
select the drive where this version of Windows is installed and select
Properties. Then select Clean Up, pick all items, and let that complete.
Use the same Clean Up for any other drives/partitions you may use for IE
TIF, TEMP/TMP storage.

Almost done. <g> Next go to
http://www.microsoft.com/downloads/d...DisplayLang=en
and download/install the latest VBScript engine.

Restart in SAFE mode. While there delete these two folders:
..:\WINDOWS\SoftwareDistribution\Download
..:\WINDOWS\SoftwareDistribution\DataStore

Restart back into "Normal" mode and give WU another try by going directly to
http://v5.windowsupdate.microsoft.com in IE. Be sure to allow the install
of any ActiveX controls if so prompted (watch for the yellow bar at the
top). Assuming you get into the WU site without errors, do a "Custom
Install" scan of your system. If you get offered a whole bunch of items, you
can decline them all EXCEPT for BITS 2.0 which you must install. After
installing BITS, Restart the computer and see if WU will work now without
further errors.

HTH

--

....Sky

================

Please note: WUWebControl Class is ABSENT from the helper
list so I cannot enable it. How could it have been
clobbered? How do I get I back in?
LW
>-----Original Message-----
>LeonW wrote:
>
>>No Zone Alarm. However I noticed that the "WUWebControl
>> Class" add on does not show in IE's list of "helper"
add-
>> ons?
>Hi
>
>Take a look at this thread:
>
>http://groups.google.com/groups?threadm=AA8E65B9-430F-
4B8B-AD52-5D25B6030479%40microsoft.com
>
>
>--
>torgeir, Microsoft MVP Scripting and WMI, Porsgrunn
Norway
>Administration scripting examples and an ONLINE version
of
>the 1328 page Scripting Guide:
>http://www.microsoft.com/technet/scr...er/default.msp
x
>.
>

Thank you for your suggestions. Alas, problem persists.
How do I add the WUWebControl Class IE helper add-on. It
is absent from my list of add-ons. I don't think update
will work at all without it.
LW
>-----Original Message-----
>Hi, Leon;
>
>LeonW wrote:
>> Win XP workstation with SP2 installed.
>> When going to Windows Update, get:
>> "Checking for latest version of Windows Update
Software"
>> hanging for about a minute before aborting with error
>> 8DDD0004. No reference in the KB for that error.
>
>Basically, this error (0X8DDD0004) translates
to "ErrorControlFailed" which
>I admit doesn't mean a whole lot. Working on the
premise that it falls
>into a "I can't get there from here because we don't
communicate" kinda
>message, here are some things to try:
>
>
>Close all open applications. Then:
>
>1. Open Control Panel/Internet Options. On the Security
tab, click on
>Trusted Sites, then Sites. Click to clear the "Require
server
>verification....." and then add the following sites to
your Trusted Zone:
>
>
>http://www.download.windowsupdate.com
>http://v5.windowsupdate.microsoft.com
>https://v5.windowsupdate.microsoft.com (note the HTTPS )
>http://windowsupdate.microsoft.com
>http://download.windowsupdate.com
>
>Then click OK to exit that portion. Still in the
Trusted Sites section,
>click the Custom Level... button; scroll down to the
Scripting section and
>Enable all 3 options there.
>
>While still in the Custom Level... section, back up
towards the top of the
>list and check that no ActiveX option is set to
Disable. If you don't want
>to blindly Enable them, at least set it to Prompt.
>
>OK and work your way back to the General tab in the
Internet Options applet.
>Click the Delete Files... button, and select the offline
files option when
>presented. When that is done, and still on the General
tab, click to clear
>your History.
>
>Close that applet and Control Panel. Open My Computer,
right-click to
>select the drive where this version of Windows is
installed and select
>Properties. Then select Clean Up, pick all items, and
let that complete.
>Use the same Clean Up for any other drives/partitions
you may use for IE
>TIF, TEMP/TMP storage.
>
>Almost done. <g> Next go to
>http://www.microsoft.com/downloads/details.aspx?
FamilyID=c717d943-7e4b-4622-86eb-
95a22b832caa&DisplayLang=en
>and download/install the latest VBScript engine.
>
>Restart in SAFE mode. While there delete these two
folders:
>..:\WINDOWS\SoftwareDistribution\Download
>..:\WINDOWS\SoftwareDistribution\DataStore
>
>Restart back into "Normal" mode and give WU another try
by going directly to
>http://v5.windowsupdate.microsoft.com in IE. Be sure
to allow the install
>of any ActiveX controls if so prompted (watch for the
yellow bar at the
>top). Assuming you get into the WU site without errors,
do a "Custom
>Install" scan of your system. If you get offered a whole
bunch of items, you
>can decline them all EXCEPT for BITS 2.0 which you must
install. After
>installing BITS, Restart the computer and see if WU will
work now without
>further errors.
>
>HTH
>
>--
>
>....Sky
>
>================
>
>
>
>.
>

LeonW wrote:
> Thank you for your suggestions. Alas, problem persists.
> How do I add the WUWebControl Class IE helper add-on. It
> is absent from my list of add-ons. I don't think update
> will work at all without it.

Hi;

First, are you certain the item is missing? It normally won't show up as a
default unless you select the "Add-ons that have been used...." option.

If you verify that the item is indeed missing from the "Add-ons that have
been used...." list, can you check to see if you have a file named WUWEB.DLL
in your System32 folder; and what version of that file you have?

Please post back with the results of your investigation.

--

....Sky

================

>-----Original Message-----
>LeonW wrote:
>> Thank you for your suggestions. Alas, problem
persists.
>> How do I add the WUWebControl Class IE helper add-on.
It
>> is absent from my list of add-ons. I don't think
update
>> will work at all without it.
>
>Hi;
>
>First, are you certain the item is missing? It normally
won't show up as a
>default unless you select the "Add-ons that have been
used...." option.
>
>If you verify that the item is indeed missing from
the "Add-ons that have
>been used...." list, can you check to see if you have a
file named WUWEB.DLL
>in your System32 folder; and what version of that file
you have?
>
>Please post back with the results of your investigation.
>
>--
>
>....Sky
>
>================

Have check both add-on lists. WUWebControl Class is
missing.

WUWEB.dll found in system32 ver 5.4.3790.2180.

Could not find any WUWebControl references in the
Registry either ?!?

Thanks
LW

Hi

I too have been following your instructions. I am unsure of how to start the
computer in safe mode, though. Could you tell me how? Many thanks.

"Sky King" wrote:

> Hi, Leon;
>
> LeonW wrote:
> > Win XP workstation with SP2 installed.
> > When going to Windows Update, get:
> > "Checking for latest version of Windows Update Software"
> > hanging for about a minute before aborting with error
> > 8DDD0004. No reference in the KB for that error.
>
> Basically, this error (0X8DDD0004) translates to "ErrorControlFailed" which
> I admit doesn't mean a whole lot. Working on the premise that it falls
> into a "I can't get there from here because we don't communicate" kinda
> message, here are some things to try:
>
>
> Close all open applications. Then:
>
> 1. Open Control Panel/Internet Options. On the Security tab, click on
> Trusted Sites, then Sites. Click to clear the "Require server
> verification....." and then add the following sites to your Trusted Zone:
>
>
> http://www.download.windowsupdate.com
> http://v5.windowsupdate.microsoft.com
> https://v5.windowsupdate.microsoft.com (note the HTTPS )
> http://windowsupdate.microsoft.com
> http://download.windowsupdate.com
>
> Then click OK to exit that portion. Still in the Trusted Sites section,
> click the Custom Level... button; scroll down to the Scripting section and
> Enable all 3 options there.
>
> While still in the Custom Level... section, back up towards the top of the
> list and check that no ActiveX option is set to Disable. If you don't want
> to blindly Enable them, at least set it to Prompt.
>
> OK and work your way back to the General tab in the Internet Options applet.
> Click the Delete Files... button, and select the offline files option when
> presented. When that is done, and still on the General tab, click to clear
> your History.
>
> Close that applet and Control Panel. Open My Computer, right-click to
> select the drive where this version of Windows is installed and select
> Properties. Then select Clean Up, pick all items, and let that complete.
> Use the same Clean Up for any other drives/partitions you may use for IE
> TIF, TEMP/TMP storage.
>
> Almost done. <g> Next go to
> http://www.microsoft.com/downloads/d...DisplayLang=en
> and download/install the latest VBScript engine.
>
> Restart in SAFE mode. While there delete these two folders:
> ..:\WINDOWS\SoftwareDistribution\Download
> ..:\WINDOWS\SoftwareDistribution\DataStore
>
> Restart back into "Normal" mode and give WU another try by going directly to
> http://v5.windowsupdate.microsoft.com in IE. Be sure to allow the install
> of any ActiveX controls if so prompted (watch for the yellow bar at the
> top). Assuming you get into the WU site without errors, do a "Custom
> Install" scan of your system. If you get offered a whole bunch of items, you
> can decline them all EXCEPT for BITS 2.0 which you must install. After
> installing BITS, Restart the computer and see if WU will work now without
> further errors.
>
> HTH
>
> --
>
> ....Sky
>
> ================
>
>
>
>