Windows Update Error Code 80004002

Windows Vista Business - can't run Windows update - gives code 80004002.

Any ideas on how to fix this problem?

This problem started after I did a registry fix that resolved another issue
- Windows
would not recognize either optical drive. Here is a link to the procedure I
followed to fix the optical drive problem:

http://support.microsoft.com/kb/314060

Thanks
Erich

Erich <> wrote:

> Windows Vista Business - can't run Windows update - gives code
> 80004002.
>
> Any ideas on how to fix this problem?
>
> This problem started after I did a registry fix that resolved another
> issue - Windows
> would not recognize either optical drive. Here is a link to the
> procedure I followed to fix the optical drive problem:
> http://support.microsoft.com/kb/314060

Try using System Restore to back up to a date before your Windows Update
problems began.

Then maybe you might need to find another way of dealing with optical drive
problems.

--
Robin Walker [MVP Networking]

"Robin Walker [MVP]" wrote:

> Erich <> wrote:
>
> > Windows Vista Business - can't run Windows update - gives code
> > 80004002.
> >
> > Any ideas on how to fix this problem?
> >
> > This problem started after I did a registry fix that resolved another
> > issue - Windows
> > would not recognize either optical drive. Here is a link to the
> > procedure I followed to fix the optical drive problem:
> > http://support.microsoft.com/kb/314060
>
> Try using System Restore to back up to a date before your Windows Update
> problems began.
>
> Then maybe you might need to find another way of dealing with optical drive
> problems.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>Thank you Robin but unfortunately I do not have a system restore dated prior to the optical drive problem. Any system restore I do, doesn't solve the update problem. I was hoping there would be a solution to the Windows Update issue other than reformat and reinstall.

Erich <> wrote:

> "Robin Walker [MVP]" wrote:
>
>> Try using System Restore to back up to a date before your Windows
>> Update problems began.
>
> Thank you Robin but unfortunately I do not have a system restore
> dated prior to the optical drive problem. Any system restore I do,
> doesn't solve the update problem. I was hoping there would be a
> solution to the Windows Update issue other than reformat and
> reinstall.

Before doing the items below, ensure that you have disabled all 3rd-party
anti-virus, anti-spyware, popup-blocker, download accelerator, or firewall.
If you disabled a 3rd-party firewall, then re-enable Windows Firewall for
the duration.

For 32-bit systems, download and save to hard disk, and then install:
<http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>

If this produces an error message about "Update agent already
installed", then execute the installer again manually, with parameter
/wuforce as in (at a Windows cmd.exe prompt window):

WindowsUpdateAgent30-x86.exe /wuforce

Then visit Microsoft Update again, and report back whether your problem is
fixed.

--
Robin Walker [MVP Networking]

Thank you Robin but unfortunately I do not have a system restore dated prior
to the optical drive problem. Any system restore I do, doesn't solve the
update problem. I was hoping there would be a solution to the Windows Update
issue other than reformat and reinstall

"Erich" wrote:

>
>
> "Robin Walker [MVP]" wrote:
>
> > Erich <> wrote:
> >
> > > Windows Vista Business - can't run Windows update - gives code
> > > 80004002.
> > >
> > > Any ideas on how to fix this problem?
> > >
> > > This problem started after I did a registry fix that resolved another
> > > issue - Windows
> > > would not recognize either optical drive. Here is a link to the
> > > procedure I followed to fix the optical drive problem:
> > > http://support.microsoft.com/kb/314060
> >
> > Try using System Restore to back up to a date before your Windows Update
> > problems began.
> >
> > Then maybe you might need to find another way of dealing with optical drive
> > problems.
> >
> > --
> > Robin Walker [MVP Networking]
> >
> >
> >
> >Thank you Robin but unfortunately I do not have a system restore dated prior to the optical drive problem. Any system restore I do, doesn't solve the update problem. I was hoping there would be a solution to the Windows Update issue other than reformat and reinstall.
>
>

Robin thank you, but this did not work.

I uninstalled McAfee Security Center, uninstalled Comcast Toolbar in case
that had a pop up blocker, made sure Spysweeper wasn't turned on, and made
sure the I.E. 7.0 pop up blocker was not enabled.

Then I downloaded the patch and saved to desktop. I installed it, but at the
end it gives me this error:

INSTALL FAILED WITH THE FOLLOWING ERROR CODE 0x80060100.



"Robin Walker [MVP]" wrote:

> Erich <> wrote:
>
> > "Robin Walker [MVP]" wrote:
> >
> >> Try using System Restore to back up to a date before your Windows
> >> Update problems began.
> >
> > Thank you Robin but unfortunately I do not have a system restore
> > dated prior to the optical drive problem. Any system restore I do,
> > doesn't solve the update problem. I was hoping there would be a
> > solution to the Windows Update issue other than reformat and
> > reinstall.
>
> Before doing the items below, ensure that you have disabled all 3rd-party
> anti-virus, anti-spyware, popup-blocker, download accelerator, or firewall.
> If you disabled a 3rd-party firewall, then re-enable Windows Firewall for
> the duration.
>
> For 32-bit systems, download and save to hard disk, and then install:
> <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
>
> If this produces an error message about "Update agent already
> installed", then execute the installer again manually, with parameter
> /wuforce as in (at a Windows cmd.exe prompt window):
>
> WindowsUpdateAgent30-x86.exe /wuforce
>
> Then visit Microsoft Update again, and report back whether your problem is
> fixed.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Erich <> wrote:

> Robin thank you, but this did not work.
>
> I uninstalled McAfee Security Center, uninstalled Comcast Toolbar in
> case that had a pop up blocker, made sure Spysweeper wasn't turned
> on, and made sure the I.E. 7.0 pop up blocker was not enabled.
>
> Then I downloaded the patch and saved to desktop. I installed it, but
> at the end it gives me this error:
>
> INSTALL FAILED WITH THE FOLLOWING ERROR CODE 0x80060100.

80060100 is new on me, was it in fact 800b0100?

Could you check that your downloaded patch was not corrupt? Right click it,
select "Properties", click tab "Digital Signature". Select the one digital
signature listed, then click "Details". Look for the message "The digital
signature is OK".

If the digital signature is not OK, please empty your Temporary Internet
Files, and download the patch again.
If the digital signature was OK, but Windows Update is still not working,
then you might need to rename the Catroot2 folder. If this had been XP, the
instructions would have been:

a. Click Start, click Run, type cmd, and then click OK.
b. At the command prompt, type the following commands, and then press ENTER
after each command:

net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
exit

but given this is Vista, you will need to launch the cmd.exe with
Administrator privileges


> "Robin Walker [MVP]" wrote:
>
>> Erich <> wrote:
>>
>>> "Robin Walker [MVP]" wrote:
>>>
>>>> Try using System Restore to back up to a date before your Windows
>>>> Update problems began.
>>>
>>> Thank you Robin but unfortunately I do not have a system restore
>>> dated prior to the optical drive problem. Any system restore I do,
>>> doesn't solve the update problem. I was hoping there would be a
>>> solution to the Windows Update issue other than reformat and
>>> reinstall.
>>
>> Before doing the items below, ensure that you have disabled all
>> 3rd-party anti-virus, anti-spyware, popup-blocker, download
>> accelerator, or firewall. If you disabled a 3rd-party firewall, then
>> re-enable Windows Firewall for the duration.
>>
>> For 32-bit systems, download and save to hard disk, and then install:
>> <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
>>
>> If this produces an error message about "Update agent already
>> installed", then execute the installer again manually, with parameter
>> /wuforce as in (at a Windows cmd.exe prompt window):
>>
>> WindowsUpdateAgent30-x86.exe /wuforce
>>
>> Then visit Microsoft Update again, and report back whether your
>> problem is fixed.
>>
>> --
>> Robin Walker [MVP Networking]
>>

--
Robin Walker [MVP Networking]

Thank you Robin, but did not work.

The digital signiture was ok. Also you are right it was error 800b0100

I ran cmd.exe from the C:\ as an Administrator. I wasn't in any specific
directory - just at the C:\
I typed the commands you listed, and I got confirmation the service both
stopped and started. But
I get the same error when trying to install the patch.

I guess I really hosed the operating system when doing the registry fix for
the optical drives - those work great but Windows Update won't work.

Also, I ran into something on google that said to try the diagnostics on
Microsoft Genuine Software to be sure it recognizes my OS as legitimate and
it does.

Would portions from the Windows Update log files help you? I copied and
pasted some below:

2007-06-24 17:17:39:705 2028 f70 WUApp FATAL: Failed to initialize WU app,
hr=80004002
2007-06-24 17:17:39:705 2028 f70 WUApp WARNING: Cannot load updates because
AU service is not available, hr=80010108
2007-06-24 17:17:39:705 2028 f70 WUApp WARNING: Failed to load the update
list, error 80010108
2007-06-24 17:17:39:705 2028 f70 WUApp WARNING: Failed to populate update
list with error 80010108
2007-06-24 17:17:39:721 2028 f70 WUApp WARNING: Error displaying Opted In
Service summary: 80004002
2007-06-24 17:18:24:907 1152 f80 Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-06-24 17:18:24:907 1152 f80 Agent *********** Agent: Initializing
global settings cache ***********
2007-06-24 17:18:24:908 1152 f80 Agent * WSUS server: <NULL>
2007-06-24 17:18:24:908 1152 f80 Agent * WSUS status server: <NULL>
2007-06-24 17:18:24:908 1152 f80 Agent * Target group: (Unassigned
Computers)
2007-06-24 17:18:24:908 1152 f80 Agent * Windows Update access disabled: No
2007-06-24 17:18:24:923 1152 f80 DnldMgr Download manager restoring 0
downloads
2007-06-24 17:18:24:932 1152 f80 DnldMgr Retrieved 1 persisted download jobs
2007-06-24 17:18:24:932 1152 f80 DnldMgr *********** DnldMgr: Restoring
download [no. 0] ***********
2007-06-24 17:18:24:933 1152 f80 DnldMgr * BITS JobId =
{76C0B5C7-1CE1-46F8-8365-D851A9380D7B}
2007-06-24 17:18:24:933 1152 f80 DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-24 17:18:24:947 1152 f80 DnldMgr * UpdateId =
{C432BA5C-BA8E-47C5-B9F2-E51DD481DD05}.100
2007-06-24 17:18:25:252 1152 f80 DnldMgr * Restored download job.
2007-06-24 17:18:25:253 1152 f80 AU ########### AU: Initializing Automatic
Updates ###########
2007-06-24 17:18:25:255 1152 f80 AU # Approval type: Scheduled (User
preference)
2007-06-24 17:18:25:255 1152 f80 AU # Scheduled install day/time: Every
day at 3:00
2007-06-24 17:18:25:255 1152 f80 AU # Auto-install minor updates: Yes
(User preference)
2007-06-24 17:18:25:283 1152 f80 AU Setting AU scheduled install time to
2007-06-25 08:00:00
2007-06-24 17:18:25:284 1152 f80 Report *********** Report: Initializing
static reporting data ***********
2007-06-24 17:18:25:284 1152 f80 Report * OS Version = 6.0.6000.0.0.65792
2007-06-24 17:18:25:284 1152 f80 Report * OS Product Type = 0x00000006
2007-06-24 17:18:25:665 1152 f80 Report * Computer Brand = MSI
2007-06-24 17:18:25:665 1152 f80 Report * Computer Model = MS-7260
2007-06-24 17:18:25:683 1152 f80 Report * Bios Revision = 080014
2007-06-24 17:18:25:683 1152 f80 Report * Bios Name = Default System BIOS
2007-06-24 17:18:25:683 1152 f80 Report * Bios Release Date =
2006-06-02T00:00:00
2007-06-24 17:18:25:683 1152 f80 Report * Locale ID = 1033
2007-06-24 17:18:25:976 1152 f80 AU AU finished delayed initialization
2007-06-24 17:18:25:976 1152 f80 AU #############
2007-06-24 17:18:25:976 1152 f80 AU ## START ## AU: Search for updates
2007-06-24 17:18:25:976 1152 f80 AU #########
2007-06-24 17:18:26:564 1152 f80 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {888560D5-D631-4D0A-B956-0AD69DEC4F1D}]
2007-06-24 17:18:26:564 1152 c94 Agent *************
2007-06-24 17:18:26:564 1152 c94 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-06-24 17:18:26:564 1152 c94 Agent *********
2007-06-24 17:18:57:716 1152 c94 Driver DriverUtil marking
{FD6916D9-3190-41A6-AF31-25B50640F007}.100 e_detectionStateInstallable
2007-06-24 17:18:57:716 1152 c94 Driver Matched driver to device
PCI\VEN_168C&DEV_0013&SUBSYS_3A1B1186&REV_01
2007-06-24 17:18:57:716 1152 c94 Driver Status: 0x180200a, ProblemNumber:
00000000
2007-06-24 17:18:57:716 1152 c94 Driver Calculated driver attributes as
0x00000000
2007-06-24 17:18:58:719 1152 c94 Agent Update
{BEBCED00-3E31-4649-A072-4EC77BDA7A17}.100 is pruned out due to potential
supersedence
2007-06-24 17:18:58:719 1152 c94 Agent Update
{77AE3909-75F9-4C68-BFAB-860573A479DF}.100 is pruned out due to potential
supersedence
2007-06-24 17:18:58:719 1152 c94 Agent Update
{F1CDD19E-F1DD-4DEE-B6B1-32DC63BA2BF0}.100 is pruned out due to potential
supersedence
2007-06-24 17:18:58:719 1152 c94 Agent * Added update
{F68AD52F-5569-4B8E-8256-B391BBB0AADF}.100 to search result
2007-06-24 17:18:58:719 1152 c94 Agent * Added update
{FD6916D9-3190-41A6-AF31-25B50640F007}.100 to search result
2007-06-24 17:18:58:719 1152 c94 Agent * Found 2 updates and 32 categories
in search
2007-06-24 17:18:58:726 1152 c94 Agent *********
2007-06-24 17:18:58:726 1152 c94 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-06-24 17:18:58:726 1152 c94 Agent *************
2007-06-24 17:18:58:728 1152 7fc AU >>## RESUMED ## AU: Search for updates
[CallId = {888560D5-D631-4D0A-B956-0AD69DEC4F1D}]
2007-06-24 17:18:58:728 1152 7fc AU # 2 updates detected
2007-06-24 17:18:58:739 1152 7fc AU WARNING: AU ignoring update during
offline scan:
2007-06-24 17:18:58:740 1152 7fc AU #########
2007-06-24 17:18:58:740 1152 7fc AU ## END ## AU: Search for updates
[CallId = {888560D5-D631-4D0A-B956-0AD69DEC4F1D}]
2007-06-24 17:18:58:740 1152 7fc AU #############
2007-06-24 17:18:58:740 1152 7fc AU Setting AU scheduled install time to
2007-06-25 08:00:00
2007-06-24 17:18:58:745 1152 c94 Report REPORT EVENT:
{71DDB8F0-C629-432E-907C-A367B6775DCD} 2007-06-24
17:18:25:284-0500 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.


"Robin Walker [MVP]" wrote:

> Erich <> wrote:
>
> > Robin thank you, but this did not work.
> >
> > I uninstalled McAfee Security Center, uninstalled Comcast Toolbar in
> > case that had a pop up blocker, made sure Spysweeper wasn't turned
> > on, and made sure the I.E. 7.0 pop up blocker was not enabled.
> >
> > Then I downloaded the patch and saved to desktop. I installed it, but
> > at the end it gives me this error:
> >
> > INSTALL FAILED WITH THE FOLLOWING ERROR CODE 0x80060100.
>
> 80060100 is new on me, was it in fact 800b0100?
>
> Could you check that your downloaded patch was not corrupt? Right click it,
> select "Properties", click tab "Digital Signature". Select the one digital
> signature listed, then click "Details". Look for the message "The digital
> signature is OK".
>
> If the digital signature is not OK, please empty your Temporary Internet
> Files, and download the patch again.
> If the digital signature was OK, but Windows Update is still not working,
> then you might need to rename the Catroot2 folder. If this had been XP, the
> instructions would have been:
>
> a. Click Start, click Run, type cmd, and then click OK.
> b. At the command prompt, type the following commands, and then press ENTER
> after each command:
>
> net stop cryptsvc
> ren %systemroot%\System32\Catroot2 oldcatroot2
> net start cryptsvc
> exit
>
> but given this is Vista, you will need to launch the cmd.exe with
> Administrator privileges
>
>
> > "Robin Walker [MVP]" wrote:
> >
> >> Erich <> wrote:
> >>
> >>> "Robin Walker [MVP]" wrote:
> >>>
> >>>> Try using System Restore to back up to a date before your Windows
> >>>> Update problems began.
> >>>
> >>> Thank you Robin but unfortunately I do not have a system restore
> >>> dated prior to the optical drive problem. Any system restore I do,
> >>> doesn't solve the update problem. I was hoping there would be a
> >>> solution to the Windows Update issue other than reformat and
> >>> reinstall.
> >>
> >> Before doing the items below, ensure that you have disabled all
> >> 3rd-party anti-virus, anti-spyware, popup-blocker, download
> >> accelerator, or firewall. If you disabled a 3rd-party firewall, then
> >> re-enable Windows Firewall for the duration.
> >>
> >> For 32-bit systems, download and save to hard disk, and then install:
> >> <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
> >>
> >> If this produces an error message about "Update agent already
> >> installed", then execute the installer again manually, with parameter
> >> /wuforce as in (at a Windows cmd.exe prompt window):
> >>
> >> WindowsUpdateAgent30-x86.exe /wuforce
> >>
> >> Then visit Microsoft Update again, and report back whether your
> >> problem is fixed.
> >>
> >> --
> >> Robin Walker [MVP Networking]
> >>
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

I also have this silly problem. I am experience blue screens with the error
- bad_pool_header - and the recommended fix is to run an update.

Unfortunately due to the 80004002 error I can't!!

Hope someone can help.

"svincho" wrote:

>
> Hi,
>
> I have the exact same problem here: Windows Vista Ultimate update
> generates 80004002 error. In addition, "Turn Windows features on or
> off" is empty. It seems to be a common problem with no easy resolution.
> I have tried the following with absolutely no luck.
>
> * Edit the registry
> * Run a cmd command to clear HKLM\COMPONENTS /v StoreDirty
> * Even tried to update the SoftwareDistribution folder, while
> installing
> WindowsUpdateAgent30-x86 (which generates an error 0x800b0100). And
> yes, it is a 32-bit system.
>
> Recently I read that MS tech support suggests that people with such
> problems reinstall Vista using the Upgrade option. They claim that
> there was no other way to fix this problem at this time - this might
> help - http://tinyurl.com/2j5nwp
>
> The trouble with me is that upgrade does not work either, as
> crcdisk.sys hangs at one of the final reboots. I have already done
> Vista clean instal twice. Maybe the 3rd time will be the charm.
>
> Good luck and please post anything if you find a working solution.
>
> svincho
>
>
> --
> svincho
> ------------------------------------------------------------------------
> svincho's Profile: http://forums.techarena.in/member.php?userid=27178
> View this thread: http://forums.techarena.in/showthread.php?t=771905
>
> http://forums.techarena.in
>
>

Exactly the same problem here and no solution yet... (((((((((((((((((



"Robin Walker [MVP]" wrote:

> Erich <> wrote:
>
> > Robin thank you, but this did not work.
> >
> > I uninstalled McAfee Security Center, uninstalled Comcast Toolbar in
> > case that had a pop up blocker, made sure Spysweeper wasn't turned
> > on, and made sure the I.E. 7.0 pop up blocker was not enabled.
> >
> > Then I downloaded the patch and saved to desktop. I installed it, but
> > at the end it gives me this error:
> >
> > INSTALL FAILED WITH THE FOLLOWING ERROR CODE 0x80060100.
>
> 80060100 is new on me, was it in fact 800b0100?
>
> Could you check that your downloaded patch was not corrupt? Right click it,
> select "Properties", click tab "Digital Signature". Select the one digital
> signature listed, then click "Details". Look for the message "The digital
> signature is OK".
>
> If the digital signature is not OK, please empty your Temporary Internet
> Files, and download the patch again.
> If the digital signature was OK, but Windows Update is still not working,
> then you might need to rename the Catroot2 folder. If this had been XP, the
> instructions would have been:
>
> a. Click Start, click Run, type cmd, and then click OK.
> b. At the command prompt, type the following commands, and then press ENTER
> after each command:
>
> net stop cryptsvc
> ren %systemroot%\System32\Catroot2 oldcatroot2
> net start cryptsvc
> exit
>
> but given this is Vista, you will need to launch the cmd.exe with
> Administrator privileges
>
>
> > "Robin Walker [MVP]" wrote:
> >
> >> Erich <> wrote:
> >>
> >>> "Robin Walker [MVP]" wrote:
> >>>
> >>>> Try using System Restore to back up to a date before your Windows
> >>>> Update problems began.
> >>>
> >>> Thank you Robin but unfortunately I do not have a system restore
> >>> dated prior to the optical drive problem. Any system restore I do,
> >>> doesn't solve the update problem. I was hoping there would be a
> >>> solution to the Windows Update issue other than reformat and
> >>> reinstall.
> >>
> >> Before doing the items below, ensure that you have disabled all
> >> 3rd-party anti-virus, anti-spyware, popup-blocker, download
> >> accelerator, or firewall. If you disabled a 3rd-party firewall, then
> >> re-enable Windows Firewall for the duration.
> >>
> >> For 32-bit systems, download and save to hard disk, and then install:
> >> <http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>
> >>
> >> If this produces an error message about "Update agent already
> >> installed", then execute the installer again manually, with parameter
> >> /wuforce as in (at a Windows cmd.exe prompt window):
> >>
> >> WindowsUpdateAgent30-x86.exe /wuforce
> >>
> >> Then visit Microsoft Update again, and report back whether your
> >> problem is fixed.
> >>
> >> --
> >> Robin Walker [MVP Networking]
> >>
>
> --
> Robin Walker [MVP Networking]
>
>
>
>