Windows Update Error Code 80244019

Hi there,

I was wondering if anyone could help me out on this one. I've tried so many
things. My computer won't let me download updates for Windows, windows
defender (error code 0x80244019) or my AVG Anti-Virus. I've tried downloading
SuperAntiSpyware but my computer crashed during the process.

I know I have a trojan, but I don't know how to find it/get rid of it. Also
when my computer starts up the desktop items and folders don't always show
and I have to restart my computer, I don't know if these problems may be
related.

Any help would be greatly appreciated

Hello Wally,

Time to format. ;-)

<http://technet.microsoft.com/en-us/library/cc512587.aspx>

Good luck
-=-

"wally3" wrote:

> Hi there,
>
> I was wondering if anyone could help me out on this one. I've tried so many
> things. My computer won't let me download updates for Windows, windows
> defender (error code 0x80244019) or my AVG Anti-Virus. I've tried downloading
> SuperAntiSpyware but my computer crashed during the process.
>
> I know I have a trojan, but I don't know how to find it/get rid of it. Also
> when my computer starts up the desktop items and folders don't always show
> and I have to restart my computer, I don't know if these problems may be
> related.
>
> Any help would be greatly appreciated

Please state your full Windows version (e.g., WinXP SP3; Vista SP2) when
posting to this newsgroup.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. PS: A Repair Install will NOT help!

NB: Support for AVG Free v7.5 ended on 30 Apr-09; cf.
http://free.avg.com/faq.num-1855#faq_1855

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


wally3 wrote:
> Hi there,
>
> I was wondering if anyone could help me out on this one. I've tried so
> many
> things. My computer won't let me download updates for Windows, windows
> defender (error code 0x80244019) or my AVG Anti-Virus. I've tried
> downloading SuperAntiSpyware but my computer crashed during the process.
>
> I know I have a trojan, but I don't know how to find it/get rid of it.
> Also
> when my computer starts up the desktop items and folders don't always show
> and I have to restart my computer, I don't know if these problems may be
> related.
>
> Any help would be greatly appreciated