http://support.microsoft.com/kb/910336
You receive a "0x80070002" or "0x80070003" error code after you download an
update from Windows Update, from Microsoft Update, or from Windows Server
Update Services
View products that this article applies to.
Article ID : 910336
Last Review : June 30, 2006
Revision : 2.4
SYMPTOMS
You download an update from one of the following locations:• The Microsoft
Windows Update Web site
• The Microsoft Update Web site
• The Microsoft Windows Server Update Services (WSUS) server
After you do this, the update may fail, and a red X may appear adjacent to
the update. In this case, you receive one of the following error codes:•
0x80070002
• 0x80070003
Note To view error messages, you must click the red X that is adjacent to
the failed update on the Review your update history Web page.
Back to the top
CAUSE
This problem occurs when some files in the update are missing, even though
the update is downloaded and extracted successfully.
Back to the top
RESOLUTION
To resolve this problem, remove the download directory, and then visit the
update locations again. To do this, follow these steps:1. Stop the Automatic
Updates service. To do this, follow these steps:a. Click Start, click Run,
type services.msc, and then click OK.
b. Right-click the Automatic Updates service, and then click Stop.
c. Minimize the Services snap-in.
2. Rename the SoftwareDistribution directory. To do this, follow these
steps: a. Click Start, click Run, type cmd, and then click OK.
b. Type cd %windir%, and then press ENTER.
c. Type ren SoftwareDistribution SDTemp, and then press ENTER
d. Type exit, and then press ENTER .
Note When you remove the %windir%\softwaredistribution folder, the history
list is erased from the "Review your Updates" section of the Windows Update
Web site. This action will not affect the currently installed updates on your
computer. Subsequent updates will appear in the history list.
3. Start the Automatic Updates service. To do this, follow these steps:a.
Maximize the Services snap-in.
b. Right-click the Automatic Updates service, and then click Start.
c. Close the Services snap-in window.
4. Visit the Windows Update Web site, the Microsoft Update Web site, or the
WSUS server again, and then download an update.
5. If you still receive the same errors, verify that you have correctly
performed steps 1 through 3.
6. If you still cannot install the update, see the following Microsoft
Knowledge Base article:
906602 (
http://support.microsoft.com/kb/906602/) How to troubleshoot Windows
Update, Microsoft Update, and Windows Server Update Services installation
issues
--
Gary L Greco
Similar Threads
Linear Mode
