windows update error (no error number)

hi all,
when i try to access windows or microsoft update i get a message that
says 'Windows Update Error' ' Windows Update has encountered an error and
cannot display the page' i get no error number or any other explanation. im
using win xp pro 64 bit and ie6. i had ie7 but that browser would not work, i
would click it and it would open then immediately close. im pulling my hair
out over this guys so any help would be greatlt appreciated, thanks in
advance.

mikbhoy wrote:
:: hi all,
:: when i try to access windows or microsoft update i get a
:: message that says 'Windows Update Error' ' Windows Update has
:: encountered an error and cannot display the page' i get no error
:: number or any other explanation. im using win xp pro 64 bit and ie6.
:: i had ie7 but that browser would not work, i would click it and it
:: would open then immediately close. im pulling my hair out over this
:: guys so any help would be greatlt appreciated, thanks in advance.


Hi there, could you please check the windows update log for more clues -
especially error codes etc which may assist.

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093



--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco

thanks for the reply, i did as you suggested and found this error code
hr=8024000C so i googled it and found a post suggesting to dl + install the
windows update agent so i searched for this and dl'ed, it wouldnt install the
first time so i dl'ed the 64bit version and that installed fine. i then tried
windows update again and im now getting a message saying administrators only?
but i am running as the administrator because i never set up a password when
i reformatted.

"TaurArian" wrote:

> mikbhoy wrote:
> :: hi all,
> :: when i try to access windows or microsoft update i get a
> :: message that says 'Windows Update Error' ' Windows Update has
> :: encountered an error and cannot display the page' i get no error
> :: number or any other explanation. im using win xp pro 64 bit and ie6.
> :: i had ie7 but that browser would not work, i would click it and it
> :: would open then immediately close. im pulling my hair out over this
> :: guys so any help would be greatlt appreciated, thanks in advance.
>
>
> Hi there, could you please check the windows update log for more clues -
> especially error codes etc which may assist.
>
> How to view the Update log in Windows:-
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any error
> code(s) or explanation as to why the page cannot be displayed.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
>
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights. Computer Maintenance:
> Acronis / Diskeeper / Paragon / Raxco
>
>
>
>

::: mikbhoy wrote:
::::: hi all,
::::: when i try to access windows or microsoft update i get a
::::: message that says 'Windows Update Error' ' Windows Update has
::::: encountered an error and cannot display the page' i get no error
::::: number or any other explanation. im using win xp pro 64 bit and
::::: ie6. i had ie7 but that browser would not work, i would click it
::::: and it would open then immediately close. im pulling my hair out
::::: over this guys so any help would be greatlt appreciated, thanks
::::: in advance.
:::
:: "TaurArian" wrote:
::: Hi there, could you please check the windows update log for more
::: clues - especially error codes etc which may assist.
:::
::: How to view the Update log in Windows:-
:::
::: Click Start, and then click Run.
::: In the Open box, type: %windir%\windowsupdate.log
::: and then click OK.
:::
::: Scroll down towards the bottom for the latest entries to locate any
::: error code(s) or explanation as to why the page cannot be displayed.
:::
::: How to read the Windowsupdate.log file:
::: http://support.microsoft.com/kb/902093
:::
:::
:::
mikbhoy wrote:
:: thanks for the reply, i did as you suggested and found this error
:: code hr=8024000C so i googled it and found a post suggesting to dl +
:: install the windows update agent so i searched for this and dl'ed,
:: it wouldnt install the first time so i dl'ed the 64bit version and
:: that installed fine. i then tried windows update again and im now
:: getting a message saying administrators only? but i am running as
:: the administrator because i never set up a password when i
:: reformatted.


This error may occur if the Internet Explorer settings are preventing
ActiveX controls from running.

Enable ActiveX controls in Internet Explorer
Start Internet Explorer.
On the Tools menu, click Internet Options.
Select the Security tab.
Select the Internet Web zone icon.
To adjust the security level, click Default Level.
Click Apply, and then click OK.
Try Windows Update again.
See also: Error message when you try to install a hotfix or an update on a
Windows XP computer: "You do not have permission to update Windows XP"
http://support.microsoft.com/kb/951244/

You receive an "Administrators only" error message when you try to visit the
Windows Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/316524

How to reset security settings back to the defaults
http://support.microsoft.com/kb/313222

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco

thanks.

"TaurArian" wrote:

> ::: mikbhoy wrote:
> ::::: hi all,
> ::::: when i try to access windows or microsoft update i get a
> ::::: message that says 'Windows Update Error' ' Windows Update has
> ::::: encountered an error and cannot display the page' i get no error
> ::::: number or any other explanation. im using win xp pro 64 bit and
> ::::: ie6. i had ie7 but that browser would not work, i would click it
> ::::: and it would open then immediately close. im pulling my hair out
> ::::: over this guys so any help would be greatlt appreciated, thanks
> ::::: in advance.
> :::
> :: "TaurArian" wrote:
> ::: Hi there, could you please check the windows update log for more
> ::: clues - especially error codes etc which may assist.
> :::
> ::: How to view the Update log in Windows:-
> :::
> ::: Click Start, and then click Run.
> ::: In the Open box, type: %windir%\windowsupdate.log
> ::: and then click OK.
> :::
> ::: Scroll down towards the bottom for the latest entries to locate any
> ::: error code(s) or explanation as to why the page cannot be displayed.
> :::
> ::: How to read the Windowsupdate.log file:
> ::: http://support.microsoft.com/kb/902093
> :::
> :::
> :::
> mikbhoy wrote:
> :: thanks for the reply, i did as you suggested and found this error
> :: code hr=8024000C so i googled it and found a post suggesting to dl +
> :: install the windows update agent so i searched for this and dl'ed,
> :: it wouldnt install the first time so i dl'ed the 64bit version and
> :: that installed fine. i then tried windows update again and im now
> :: getting a message saying administrators only? but i am running as
> :: the administrator because i never set up a password when i
> :: reformatted.
>
>
> This error may occur if the Internet Explorer settings are preventing
> ActiveX controls from running.
>
> Enable ActiveX controls in Internet Explorer
> Start Internet Explorer.
> On the Tools menu, click Internet Options.
> Select the Security tab.
> Select the Internet Web zone icon.
> To adjust the security level, click Default Level.
> Click Apply, and then click OK.
> Try Windows Update again.
> See also: Error message when you try to install a hotfix or an update on a
> Windows XP computer: "You do not have permission to update Windows XP"
> http://support.microsoft.com/kb/951244/
>
> You receive an "Administrators only" error message when you try to visit the
> Windows Update Web site or the Microsoft Update Web site
> http://support.microsoft.com/kb/316524
>
> How to reset security settings back to the defaults
> http://support.microsoft.com/kb/313222
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights. Computer Maintenance:
> Acronis / Diskeeper / Paragon / Raxco
>
>
>
>
>