Windows Update Error

This is a recent problem, since the update last tuesday to the Microsoft
Windows Update system. Im running Windowx XP x64, and had all the latest
updates until the issue started last tuesday [when they updated the updator].

When i run the Windows Update thing, it goes to the new site, i click "Scan
for updates", it flashes 0% for about 1/4th of a second, and then goes to a
page that says "Windows Update Error". There isnt an error code or anything.
Im the only user on the computer [the admin]. What should i do?

PS. I have running Norton Endpoint 11 as an anti-virus since march, so could
it be conflicting with the new updator?

System specs are:
Windows XP x64
Intel Core i7 @ 2.8ghz
12GB DDR3 RAM
EVGA x58
BFG GTX 295

Doomlord52 wrote:

> This is a recent problem, since the update last tuesday to the Microsoft
> Windows Update system. Im running Windowx XP x64, and had all the latest
> updates until the issue started last tuesday [when they updated the updator].
>
> When i run the Windows Update thing, it goes to the new site, i click "Scan
> for updates", it flashes 0% for about 1/4th of a second, and then goes to a
> page that says "Windows Update Error". There isnt an error code or anything.
> Im the only user on the computer [the admin]. What should i do?
>
> PS. I have running Norton Endpoint 11 as an anti-virus since march, so could
> it be conflicting with the new updator?
>
> System specs are:
> Windows XP x64
> Intel Core i7 @ 2.8ghz
> 12GB DDR3 RAM
> EVGA x58
> BFG GTX 295


The most likely cause of this issue is Norton Endpoint 11. It *may* have
interfered with the installation of the Windows Update Agent by
preventing either a necessary registry entry or blocked the installation
of the required ActiveX object.
Try another updating attempt from a Clean boot state:

How to perform a clean boot procedure to determine whether background
programs are interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

If no joy, check the WindowsUpdate.log for FATAL error entries -

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093/

The most recent entries are at the *bottom* of the log.


MowGreen
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*-343-* FDNY
Never Forgotten
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