See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/982158>
For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB982158).
Or you can...
Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527>
Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/>
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
"Murphy13" wrote:
> windows updates have failled when system tried to automatically install
> I have tried to install each separately also only failure.
> -Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family
> update for .NET versions 2.0 through 3.5 (KB951847) x86
> -Security Update for Microsoft Office PowerPoint 2007 (KB982158)
>
> I do not see them under Add/Remove programs
>
> I have Windows XP Home ver5.1 SP3
> Microsoft .NET Frame 3.5 SP1
> in Add/Remove still see SP1.1,2.0,3.0 for Microsoft .NET
> Auto updates are on for Windows
> NO McAfee
> Have AVG Free 9.0.829 version
> window office 2007 powerpoint,access,groove,outlook publisher word excel
>
> DSL ATT connection to internet firewall is on
> 2.67 GHz 992mb RAM
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