Windows Update Failed? why?? help??

Installation Summary
The following updates were installed successfully:

**

The following updates failed to be installed successfully:
*

* 816093: Security Update Microsoft Virtual Machine (Microsoft VM)
* Critical Update for IntelliType Pro and IntelliPoint on Windows XP
(KB834840)

*Office Update works, and other Windows Updates have installed but for
some reason both of these do not.
Has anyone else come across this problem, what can I check?

thanks.
Joe

Blogger wrote:

> Installation Summary
> The following updates were installed successfully:
>
> The following updates failed to be installed successfully:
> *
>
> * 816093: Security Update Microsoft Virtual Machine (Microsoft VM)
> * Critical Update for IntelliType Pro and IntelliPoint on Windows XP (KB834840)
>
> *Office Update works, and other Windows Updates have installed but for some
> reason both of these do not.
> Has anyone else come across this problem, what can I check?
Hi

A log file you can check for any clues or error messages/numbers:

%windir%\WindowsUpdate.log (no space)

(%windir% is typically C:\Windows)


Also see if you find the log files for the individual updates that
fail in that folder as well. It will be

KB<some number>.log

or

Q<some number>.log


See if any of those log files gives some error messages or numbers.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

torgeir,

installation of KB999293 failed many times. error # 4379, what shall i do
next. pls adv, tks

"Torgeir Bakken (MVP)" wrote:

> Blogger wrote:
>
> > Installation Summary
> > The following updates were installed successfully:
> >
> > The following updates failed to be installed successfully:
> > *
> >
> > * 816093: Security Update Microsoft Virtual Machine (Microsoft VM)
> > * Critical Update for IntelliType Pro and IntelliPoint on Windows XP (KB834840)
> >
> > *Office Update works, and other Windows Updates have installed but for some
> > reason both of these do not.
> > Has anyone else come across this problem, what can I check?
> Hi
>
> A log file you can check for any clues or error messages/numbers:
>
> %windir%\WindowsUpdate.log (no space)
>
> (%windir% is typically C:\Windows)
>
>
> Also see if you find the log files for the individual updates that
> fail in that folder as well. It will be
>
> KB<some number>.log
>
> or
>
> Q<some number>.log
>
>
> See if any of those log files gives some error messages or numbers.
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

tim wrote:

> torgeir,
>
> installation of KB999293 failed many times.

As far as I know, there does not exist an update with the
name KB999293.

> error # 4379, what shall i do next. pls adv, tks

Error numbers usually contains 8 digits, where do you see
this number?


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

"Torgeir Bakken (MVP)" wrote:

> tim wrote:
>
> > torgeir,
> >
> > installation of KB999293 failed many times.
>
> As far as I know, there does not exist an update with the
> name KB999293.
>
> > error # 4379, what shall i do next. pls adv, tks
>
> Error numbers usually contains 8 digits, where do you see
> this number?
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

"im recieving error code 0x80070424" wrote the error message in
the From field.

For 0x80070424, see if this helps::

1. Click Start.

2. Choose Run.

3. In the Run box, type (or copy/paste from this post)

regsvr32.exe wuaueng.dll

(note the space there in the middle)

4. Click OK.


After the regsvr32 command, start regedit.exe
and locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv

If you find a DeleteFlag value there, delete the DeleteFlag value.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Torgeir,

apologise shud read as the kb8889293 and i am updating win 2000 prof. is
your reply applicable for my case. many thanks

"Torgeir Bakken (MVP)" wrote:

> "im recieving error code 0x80070424" wrote the error message in
> the From field.
>
> For 0x80070424, see if this helps::
>
> 1. Click Start.
>
> 2. Choose Run.
>
> 3. In the Run box, type (or copy/paste from this post)
>
> regsvr32.exe wuaueng.dll
>
> (note the space there in the middle)
>
> 4. Click OK.
>
>
> After the regsvr32 command, start regedit.exe
> and locate the key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
>
> If you find a DeleteFlag value there, delete the DeleteFlag value.
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

tim wrote:

> Torgeir,
>
> apologise shud read as the kb8889293

That is supposed to be kb889293 I guess...

> and i am updating win 2000 prof. is
> your reply applicable for my case.

Unlikely.


If you from Start/Run runs this exact command:

notepad %windir%\KB889293-IE6SP1-20041111.235619.log


does a log file open up?

In that case, please post the content here.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Torgeir Bakken (MVP) wrote:
> tim wrote:
>
>> Torgeir,
>>
>> apologise shud read as the kb8889293
>
>
> That is supposed to be kb889293 I guess...
>
>> and i am updating win 2000 prof. is your reply applicable for my case.
>
>
> Unlikely.
>
>
> If you from Start/Run runs this exact command:
>
> notepad %windir%\KB889293-IE6SP1-20041111.235619.log
>
>
> does a log file open up?
>
> In that case, please post the content here.
>
>


Sorry to jump right in here, but I just googled about this issue and
found this posting. So I'll just post my log which I assume should be
the same as the OP's, since I'm also on win2k. It's been failing since
12/1/04 on this same update.

0.500:
================================================== ==============================
0.500: 2004/12/07 10:08:00.906 (local)
0.500: c:\d85d6d295e65dbbb66\update\update.exe (version 5.5.33.0)
0.516: Service Pack started with following command line: -q /Z -ER
5.828: DoInstallation: CleanPFR failed: 0x2
5.860: SetProductTypes: InfProductBuildType=BuildType.IP
5.860: SetAltOsLoaderPath: No section uses DirId 65701; done.
6.141: DoInstallation: FetchSourceURL for
c:\d85d6d295e65dbbb66\update\update_W2K.inf failed
6.141: CreateUninstall = 1,Directory =
C:\WINNT\$NtUninstallKB889293-IE6SP1-20041111.235619$
6.141: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll
failed: 0xe0000102
6.282: BuildCabinetManifest: update.url absent
6.297: Starting AnalyzeComponents
6.297: AnalyzePhaseZero used 0 ticks
6.344: OEM file scan used 0 ticks
11.563: AnalyzePhaseOne: used 5266 ticks
11.563: AnalyzeComponents: Hotpatch analysis disabled; skipping.
11.563: AnalyzeComponents: Hotpatching is disabled.
11.563: AnalyzePhaseTwo used 0 ticks
11.563: AnalyzePhaseThree used 0 ticks
11.563: AnalyzePhaseFive used 0 ticks
11.563: AnalyzePhaseSix used 0 ticks
11.563: AnalyzeComponents used 5266 ticks
11.563: Downloading 0 files
11.563: bPatchMode = FALSE
11.563: Inventory complete: ReturnStatus=0, 5422 ticks
11.563: Num Ticks for invent : 5422
11.563: Allocation size of drive C: is 512 bytes, free space =
55828438528 bytes
11.563: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
11.563: Drive C: free 53242MB req: 19MB w/uninstall: NOT CALCULATED.
11.563: CabinetBuild complete
11.563: Num Ticks for Cabinet build : 0
11.610: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll
failed: 0xe0000102
29.907: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
30.860: DoInstallation:SetupCommitFileQueue for FileQueue Failed: 0x4c7
30.953: VerifySize: Unable to verify size: Source = NULL:
c:\winnt\oem11.cat
33.313: DeRegistering the Uninstall Program ->
KB889293-IE6SP1-20041111.235619, 2
33.313: KB889293 Setup canceled.
33.313: Update.exe extended error code = 0xf00d

Richard wrote:

> Sorry to jump right in here, but I just googled about this issue and
> found this posting. So I'll just post my log which I assume should be
> the same as the OP's, since I'm also on win2k. It's been failing since
> 12/1/04 on this same update.

I didn't get much wiser from your log file, I'm afraid...

What happens if you download and install it manually from here:
http://www.microsoft.com/downloads/d...displaylang=en



> 0.500:
> ================================================== ==============================
>
> 0.500: 2004/12/07 10:08:00.906 (local)
> 0.500: c:\d85d6d295e65dbbb66\update\update.exe (version 5.5.33.0)
> 0.516: Service Pack started with following command line: -q /Z -ER
> 5.828: DoInstallation: CleanPFR failed: 0x2
> 5.860: SetProductTypes: InfProductBuildType=BuildType.IP
> 5.860: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 6.141: DoInstallation: FetchSourceURL for
> c:\d85d6d295e65dbbb66\update\update_W2K.inf failed
> 6.141: CreateUninstall = 1,Directory =
> C:\WINNT\$NtUninstallKB889293-IE6SP1-20041111.235619$
> 6.141: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll
> failed: 0xe0000102
> 6.282: BuildCabinetManifest: update.url absent
> 6.297: Starting AnalyzeComponents
> 6.297: AnalyzePhaseZero used 0 ticks
> 6.344: OEM file scan used 0 ticks
> 11.563: AnalyzePhaseOne: used 5266 ticks
> 11.563: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 11.563: AnalyzeComponents: Hotpatching is disabled.
> 11.563: AnalyzePhaseTwo used 0 ticks
> 11.563: AnalyzePhaseThree used 0 ticks
> 11.563: AnalyzePhaseFive used 0 ticks
> 11.563: AnalyzePhaseSix used 0 ticks
> 11.563: AnalyzeComponents used 5266 ticks
> 11.563: Downloading 0 files
> 11.563: bPatchMode = FALSE
> 11.563: Inventory complete: ReturnStatus=0, 5422 ticks
> 11.563: Num Ticks for invent : 5422
> 11.563: Allocation size of drive C: is 512 bytes, free space =
> 55828438528 bytes
> 11.563: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 11.563: Drive C: free 53242MB req: 19MB w/uninstall: NOT CALCULATED.
> 11.563: CabinetBuild complete
> 11.563: Num Ticks for Cabinet build : 0
> 11.610: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll
> failed: 0xe0000102
> 29.907: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> 30.860: DoInstallation:SetupCommitFileQueue for FileQueue Failed: 0x4c7
> 30.953: VerifySize: Unable to verify size: Source = NULL:
> c:\winnt\oem11.cat
> 33.313: DeRegistering the Uninstall Program ->
> KB889293-IE6SP1-20041111.235619, 2
> 33.313: KB889293 Setup canceled.
> 33.313: Update.exe extended error code = 0xf00d


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx