Every Time I try to update, it fails with Error code 80071A91. I cant seem
to find a solution that works for me. If anyone has any ideas what is going
on, the help would be appreciated. Here's the bottom part of my windows
update log:
************************************************** *******
2007-05-10 20:35:51:644 4716 1170 Misc = Module:
C:\Windows\system32\wuaueng.dll
2007-05-10 20:35:51:642 4716 1170 Handler :::::::::::::
2007-05-10 20:35:51:644 4716 1170 Handler :: START :: Handler: CBS Install
2007-05-10 20:35:51:644 4716 1170 Handler :::::::::
2007-05-10 20:35:51:648 4716 1170 Handler Starting install of CBS update
AB95AE3F-59EE-40F9-B18B-0C3139E719E2
2007-05-10 20:35:51:650 4716 1170 Handler CBS package identity:
Microsoft-Windows-DreamScene-Content-Pack~31bf3856ad364e35~amd64~~6.0.6000.16461
2007-05-10 20:35:51:650 4716 1170 Handler Installing self-contained with
source=C:\Windows\SoftwareDistribution\Download\b4 d2fda03e41bcdfb3f7e78c9888a354\KB931133.cab,
workingdir=C:\Windows\SoftwareDistribution\Downloa d\b4d2fda03e41bcdfb3f7e78c9888a354\inst
2007-05-10 20:35:56:615 4716 d44 Handler FATAL: CBS called Error with
0x80071a91,
2007-05-10 20:35:56:665 4716 1170 Handler FATAL: Completed install of CBS
update with type=0, requiresReboot=0, installerError=1, hr=0x80071a91
2007-05-10 20:35:56:665 276 1098 AU >>## RESUMED ## AU: Installing update
[UpdateId = {56578B04-8CD5-48A7-9B58-D7A6E511B39F}]
2007-05-10 20:35:56:665 276 1098 AU # WARNING: Install failed, error =
0x80071A91 / 0x80071A91
2007-05-10 20:35:56:668 4716 1170 Handler :::::::::
2007-05-10 20:35:56:668 4716 1170 Handler :: END :: Handler: CBS Install
2007-05-10 20:35:56:668 4716 1170 Handler :::::::::::::
2007-05-10 20:35:56:901 276 115c DnldMgr Preparing update for install,
updateId = {0A2E9DD9-4F62-4E39-B00A-CA19C08343C9}.100.
2007-05-10 20:35:56:902 4716 1170 Handler :::::::::::::
2007-05-10 20:35:56:902 4716 1170 Handler :: START :: Handler: CBS Install
2007-05-10 20:35:56:902 4716 1170 Handler :::::::::
2007-05-10 20:35:56:903 4716 1170 Handler Starting install of CBS update
0A2E9DD9-4F62-4E39-B00A-CA19C08343C9
2007-05-10 20:35:56:937 4716 1170 Handler CBS package identity:
Microsoft-Windows-Secure-Key-Backup-Package-KB932926-TopLevel~31bf3856ad364e35~amd64~~6.0.6000.16442
2007-05-10 20:35:56:953 4716 1170 Handler Installing self-contained with
source=C:\Windows\SoftwareDistribution\Download\9d f1585c0a3a9593d71ab23a68cf9275\Windows6.0-KB932926-x64.cab,
workingdir=C:\Windows\SoftwareDistribution\Downloa d\9df1585c0a3a9593d71ab23a68cf9275\inst
2007-05-10 20:36:00:472 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:489 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:507 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:525 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:543 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:560 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:578 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:597 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:615 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:633 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:651 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:669 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:687 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:704 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:722 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:740 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:757 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:775 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:793 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:811 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:901 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:922 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:942 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:961 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:979 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:00:997 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:015 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:033 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:051 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:071 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:091 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:110 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:128 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:147 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:167 4716 d44 Handler WARNING: CBS called Error with
0x800f081e,
2007-05-10 20:36:01:669 276 116c Report REPORT EVENT:
{710363A1-70D6-410E-B151-9AB8552592CD} 2007-05-10
20:35:56:669-0700 1 182 101 {56578B04-8CD5-48A7-9B58-D7A6E511B39F} 103 80071a91 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80071a91: Windows DreamScene Content Pack.
2007-05-10 20:36:02:389 4716 d44 Handler FATAL: CBS called Error with
0x80071a91,
2007-05-10 20:36:02:739 4716 1170 Handler FATAL: Completed install of CBS
update with type=0, requiresReboot=0, installerError=1, hr=0x80071a91
2007-05-10 20:36:02:739 276 116c AU >>## RESUMED ## AU: Installing update
[UpdateId = {B9333621-CFEF-4C62-ADA8-34764589D561}]
2007-05-10 20:36:02:739 276 116c AU # WARNING: Install failed, error =
0x80071A91 / 0x80071A91
2007-05-10 20:36:02:744 4716 1170 Handler :::::::::
2007-05-10 20:36:02:744 4716 1170 Handler :: END :: Handler: CBS Install
2007-05-10 20:36:02:744 4716 1170 Handler :::::::::::::
2007-05-10 20:36:02:768 276 115c Agent *********
2007-05-10 20:36:02:768 276 115c Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2007-05-10 20:36:02:768 276 116c AU Install call completed.
2007-05-10 20:36:02:768 276 115c Agent *************
2007-05-10 20:36:02:768 276 116c AU # WARNING: Install call completed,
reboot required = No, error = 0x00000000
2007-05-10 20:36:02:768 276 116c AU #########
2007-05-10 20:36:02:768 276 116c AU ## END ## AU: Installing updates
[CallId = {EFF5A6D2-C88B-4B17-97AA-F185DA9AD220}]
2007-05-10 20:36:02:768 276 116c AU #############
2007-05-10 20:36:02:769 276 116c AU Install complete for all calls, reboot
NOT needed
2007-05-10 20:36:02:769 276 116c AU Setting AU scheduled install time to
2007-05-11 10:00:00
2007-05-10 20:36:04:092 276 c5c AU UpdateDownloadProperties: 0 download(s)
are still in progress.
2007-05-10 20:36:04:094 276 c5c AU Triggering Offline detection
(non-interactive)
2007-05-10 20:36:04:094 276 c5c AU AU setting pending client directive to
'Install Complete Ux'
2007-05-10 20:36:04:094 276 c5c AU Changing existing AU client directive
from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2007-05-10 20:36:04:094 276 c5c AU AU setting pending client directive to
'Download Approval'
2007-05-10 20:36:04:094 276 c5c AU WARNING: Pending directive, 'Download
Approval', is not applicable
2007-05-10 20:36:04:107 276 ee4 AU #############
2007-05-10 20:36:04:107 276 ee4 AU ## START ## AU: Search for updates
2007-05-10 20:36:04:107 276 ee4 AU #########
2007-05-10 20:36:04:108 276 ee4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {65821EC2-274F-40D6-8522-9565BAAC1C6D}]
2007-05-10 20:36:04:108 276 116c Agent *************
2007-05-10 20:36:04:108 276 116c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-05-10 20:36:04:108 276 116c Agent *********
2007-05-10 20:36:04:120 276 90c AU AU setting pending client directive to
'Download Approval'
2007-05-10 20:36:04:120 276 90c AU WARNING: Pending directive, 'Download
Approval', is not applicable
2007-05-10 20:36:20:583 276 116c Agent * Added update
{6BD551B9-4041-4560-AD47-6A65052C1F55}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{E9F81A55-0450-4915-8EC8-E28B31282355}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{AC0870D5-2CF4-45F2-906C-0360A99EC3F2}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{CAE12DE5-204D-4C35-8FEA-49AC7F5924F1}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{B3C35D24-8197-4767-81EC-C740F787197A}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{8B82F14D-5C67-401A-9E01-183662CE32F8}.104 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{55926816-F69E-4C92-BD9F-133B1626F1FE}.104 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{F6CF8EBF-A715-4408-8467-DC21731F3CF1}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{6AD8B8EA-65B4-401D-B638-528844CC63E1}.104 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{F471D046-DC6D-4BAC-AEB1-323F132513C4}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{E7963CD5-41AB-4693-9F51-C37A6C521F46}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{C2EB3D84-F953-446D-854C-FF4E6478575C}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{6167D141-1B40-4911-8D1A-422D5E8D7595}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{CF65466C-E4B3-4416-93A8-987628C756CE}.104 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{4501C836-F971-4248-B58F-CBF030FE08E8}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{56578B04-8CD5-48A7-9B58-D7A6E511B39F}.103 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{DE126A0B-BEC2-43D3-8F32-5D250EA9AEEC}.101 to search result
2007-05-10 20:36:20:583 276 116c Agent * Added update
{5BC7BB25-5BB7-4D06-9382-3F1E427DE534}.101 to search result
2007-05-10 20:36:20:584 276 116c Agent * Added update
{30A9056F-18A0-46CD-AF65-44D881FC33CA}.108 to search result
2007-05-10 20:36:20:584 276 116c Agent Update
{920EC2FD-7F74-456E-98AA-5456D59D67C0}.101 is pruned out due to potential
supersedence
2007-05-10 20:36:20:584 276 116c Agent * Added update
{B9333621-CFEF-4C62-ADA8-34764589D561}.100 to search result
2007-05-10 20:36:20:584 276 116c Agent * Added update
{B4D0ADE8-7C6A-4777-A741-8B020C29A169}.100 to search result
2007-05-10 20:36:20:584 276 116c Agent * Added update
{A4702C3E-22CE-444D-A24E-D84DA5278C37}.101 to search result
2007-05-10 20:36:20:584 276 116c Agent * Added update
{B418A5D2-23AD-47C6-9910-24A2EA807232}.101 to search result
2007-05-10 20:36:20:584 276 116c Agent * Found 23 updates and 15
categories in search
2007-05-10 20:36:20:584 276 116c Agent *********
2007-05-10 20:36:20:584 276 116c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-05-10 20:36:20:584 276 116c Agent *************
2007-05-10 20:36:20:584 276 116c Report REPORT EVENT:
{5898B223-ABD4-4981-B901-F4C0269E8CF2} 2007-05-10
20:36:02:744-0700 1 182 101 {B9333621-CFEF-4C62-ADA8-34764589D561} 100 80071a91 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80071a91: BitLocker and EFS enhancements.
2007-05-10 20:36:20:584 276 115c AU >>## RESUMED ## AU: Search for
updates [CallId = {65821EC2-274F-40D6-8522-9565BAAC1C6D}]
2007-05-10 20:36:20:584 276 115c AU # 23 updates detected
2007-05-10 20:36:20:585 276 115c AU #########
2007-05-10 20:36:20:585 276 115c AU ## END ## AU: Search for updates
[CallId = {65821EC2-274F-40D6-8522-9565BAAC1C6D}]
2007-05-10 20:36:20:585 276 115c AU #############
2007-05-10 20:36:20:586 276 115c AU Setting AU scheduled install time to
2007-05-11 10:00:00
2007-05-10 20:36:20:586 276 115c AU AU setting pending client directive to
'Download Approval'
2007-05-10 20:36:20:586 276 115c AU WARNING: Pending directive, 'Download
Approval', is not applicable
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