Answers inline:
joelX47 wrote:
> I'm having a problem with windows update after upgrading my WIndows XP
> from SP1 to SP2. When I activate Windows Update ( manual or automaic
> mode) It returns the list of component software that must be updated. It
> download all files; but it fails to execute upgrades.
Some 'thing' is interfering with the installation of the required
components in order for the system to be able to communicate with either
the update Servers [Automatic Update] or the Windows Update site.
Was the installed antivirus actively monitoring the system when it was
updated to SP2 ?
WHAT is installed in terms of security :
1) Antivirus ?
2) Popup or Cookie blocker [*Especially* ones that are contained in
Toolbars] ?
3) Anti-malware software [AdAware, Spybot, SpySweeper, etc] ?
> I'd looked at "WindowsUpdate.log" and discovered 2 errors:
> The first is:
> "2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SyncUpdates failure, error
> = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status
> code = 200
> 2007-08-04 14:14:08:484 1180 aa4 PT WARNING: SOAP Fault: 0x00012c
> "
> And the second:
>
> "2007-08-04 14:15:37:328 3740 ea4 AUClnt FATAL: Error: 0x80004002.
> wuauclt handler: failed to spawn COM server
> 2007-08-04 14:15:38:531 1180 9dc Handler FATAL: 0x80004002: ERROR:
> Remote update handler container process created
> (PID: 3740),but exited before signaling event
> 2007-08-04 14:15:38:546 1180 9dc Agent * WARNING: Exit code = 0x80004002
> "
>
> I found an entry in KB for: 0x8024400D saying: 0x8024400D
> WU_E_PT_SOAP_CLIENT Same as SOAP_E_CLIENT - SOAP client found the
> message was malformed; fix before resending.
Communication between the system and the Server is broken. wuauclt.exe
is part of the Windows Update Client components. The system is trying to
install the latest version of it and can not.
> Haow can fix the SOAP MESSAGE?? It's the MSFT software that buils it,
> not me !
> I don't find anything about error 0x80004002 related to windows update.
> It looks like that error code is related with authorization; but I'm not
> sure. Notice: I've any event in the security event log.
> Does anybody konw where I can find all Windows Errors Code? Is a such
> list available ou side MSFT?
> Could you help me to solve my problem or have I to reinstall WXP SP2 ?
> Best regards
Sorry, it's not the MS software causing the issue, rather, it's 3rd
party software that is the culprit.
So, let's give this a try ... show hidden files, folders, and system
files:
http://www.bleepingcomputer.com/tuto...l62.html#winxp
Now go to Start > Run > type in
net stop wuauserv
Click OK or press Enter
Back to Start > Run > type in [or copy&paste]
%windir%\softwaredistribution
Click OK or press Enter
Delete ALL of the subfolders of SoftwareDistribution
Do *NOT* delete the ReportingEvents.log
Close the window
Temporarily, TOTALLY disable the installed antivirus software. Either
consult the Help file or visit the manufacturer's web site to find out how.
Download and SAVE:
Windows Update Agent [Client] 3.0 [x86-32bit]
http://download.windowsupdate.com/v7...gent30-x86.exe
KB927891
http://www.microsoft.com/downloads/d...displaylang=en
When the downloads complete close the browser and any other open programs.
Install WindowsUpdateAgent30-x86.exe first
Then install WindowsXP-KB927891-v3-x86-ENU.exe
Restart the system.
Go back to Start > Run > type in [or copy&paste]
wuauclt /detectnow
Click OK or press Enter
Did any updates come down ?
If so, then after the updates are detected and installed, *REENABLE* the
installed antivirus.
0x80004002 E_Nointerface
Windows Update Error Codes
http://inetexplorer.mvps.org/answers/63.html
Windows Update Version 6 error code list
http://support.microsoft.com/kb/938205
MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
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