Windows Update Fails, Server 2008 Web Edition (x86), 0x8000FFFF

Windows Update.log has the following:
2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async stage
operation failed in CUHCbsHandler::StageCbsPackage
2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for CBS
update complete with hr=0x8000ffff and pfResetSandbox=0

I have about 28 updates that need install, and I cant install ANY windows
update... Help! ...

See TaurArian's 2 replies in this recent thread, ignoring the fact that the
thread's about Vista:
http://groups.google.com/group/micro...48b4a88d1d534a

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Jason Burton wrote:
> Windows Update.log has the following:
> 2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async stage
> operation failed in CUHCbsHandler::StageCbsPackage
> 2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for CBS
> update complete with hr=0x8000ffff and pfResetSandbox=0
>
> I have about 28 updates that need install, and I cant install ANY windows
> update... Help! ...

Hi Robear,

I had attempted each:

1. Batch file (register.bat) ran as admin, and appears okay... starts.. (or
seams)
2. Reinstall the Windows Update agent... that fails with the same code.
8000ffff
3. Rename SoftwareDistribution folder, I did that and restarted windows
update service, still 8000ffff.

Any help would be great... Thank you for your time.

--
JB
IT Solutions Architect


"PA Bear [MS MVP]" wrote:

> See TaurArian's 2 replies in this recent thread, ignoring the fact that the
> thread's about Vista:
> http://groups.google.com/group/micro...48b4a88d1d534a
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s). If you disable a third-party firewall, do NOT
> connect to the internet without having the Windows Firewall enabled!
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update.
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Jason Burton wrote:
> > Windows Update.log has the following:
> > 2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async stage
> > operation failed in CUHCbsHandler::StageCbsPackage
> > 2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for CBS
> > update complete with hr=0x8000ffff and pfResetSandbox=0
> >
> > I have about 28 updates that need install, and I cant install ANY windows
> > update... Help! ...
>
>

Here's the output from the bat:


C:\Users\admin\Desktop>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Users\admin\Desktop>net stop Cryptsvc
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.


C:\Users\admin\Desktop>ren C:\Windows\SoftwareDistribution SD.old

C:\Users\admin\Desktop>ren C:\Windows\system32\catroot2 catroot2.old
A duplicate file name exists, or the file
cannot be found.

C:\Users\admin\Desktop>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.


C:\Users\admin\Desktop>net start Cryptsvc
The Cryptographic Services service is starting.
The Cryptographic Services service was started successfully.


--
IT Solutions Architect


"Jason Burton" wrote:

> Hi Robear,
>
> I had attempted each:
>
> 1. Batch file (register.bat) ran as admin, and appears okay... starts.. (or
> seams)
> 2. Reinstall the Windows Update agent... that fails with the same code.
> 8000ffff
> 3. Rename SoftwareDistribution folder, I did that and restarted windows
> update service, still 8000ffff.
>
> Any help would be great... Thank you for your time.
>
> --
> JB
> IT Solutions Architect
>
>
> "PA Bear [MS MVP]" wrote:
>
> > See TaurArian's 2 replies in this recent thread, ignoring the fact that the
> > thread's about Vista:
> > http://groups.google.com/group/micro...48b4a88d1d534a
> >
> > Tip: Temporarily disable real-time protection by your anti-virus and/or
> > anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> > Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> > to install the update(s). If you disable a third-party firewall, do NOT
> > connect to the internet without having the Windows Firewall enabled!
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > Support for Windows Update:
> > http://support.microsoft.com/gp/wusupport
> >
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in
> > the United States and in Canada or by contacting your local Microsoft
> > subsidiary. There is no-charge for support calls that are associated with
> > security updates. When you call, clearly state that your problem is related
> > to a Security Update.
> >
> > For more information about how to contact your local Microsoft subsidiary
> > for security update support issues, visit the International Support Web
> > site: http://support.microsoft.com/common/international.aspx
> >
> > For enterprise customers, support for security updates is available through
> > your usual support contacts.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin; DTS-L.net
> >
> > Jason Burton wrote:
> > > Windows Update.log has the following:
> > > 2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async stage
> > > operation failed in CUHCbsHandler::StageCbsPackage
> > > 2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for CBS
> > > update complete with hr=0x8000ffff and pfResetSandbox=0
> > >
> > > I have about 28 updates that need install, and I cant install ANY windows
> > > update... Help! ...
> >
> >

Contact Windows Update support, Jason.

Jason Burton wrote:
> Here's the output from the bat:
>
>
> C:\Users\admin\Desktop>net stop wuauserv
> The Windows Update service is stopping.
> The Windows Update service was stopped successfully.
>
>
> C:\Users\admin\Desktop>net stop Cryptsvc
> The Cryptographic Services service is stopping..
> The Cryptographic Services service was stopped successfully.
>
>
> C:\Users\admin\Desktop>ren C:\Windows\SoftwareDistribution SD.old
>
> C:\Users\admin\Desktop>ren C:\Windows\system32\catroot2 catroot2.old
> A duplicate file name exists, or the file
> cannot be found.
>
> C:\Users\admin\Desktop>net start wuauserv
> The Windows Update service is starting.
> The Windows Update service was started successfully.
>
>
> C:\Users\admin\Desktop>net start Cryptsvc
> The Cryptographic Services service is starting.
> The Cryptographic Services service was started successfully.
>
>
>
>> Hi Robear,
>>
>> I had attempted each:
>>
>> 1. Batch file (register.bat) ran as admin, and appears okay... starts..
>> (or seams)
>> 2. Reinstall the Windows Update agent... that fails with the same code.
>> 8000ffff
>> 3. Rename SoftwareDistribution folder, I did that and restarted windows
>> update service, still 8000ffff.
>>
>> Any help would be great... Thank you for your time.
>>
>> --
>> JB
>> IT Solutions Architect
>>
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> See TaurArian's 2 replies in this recent thread, ignoring the fact that
>>> the thread's about Vista:
>>> http://groups.google.com/group/micro...48b4a88d1d534a
>>>
>>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>> attempting
>>> to install the update(s). If you disable a third-party firewall, do NOT
>>> connect to the internet without having the Windows Firewall enabled!
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates. When you call, clearly state that your problem is
>>> related to a Security Update.
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary
>>> for security update support issues, visit the International Support Web
>>> site: http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through your usual support contacts.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.net
>>>
>>> Jason Burton wrote:
>>>> Windows Update.log has the following:
>>>> 2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async
>>>> stage operation failed in CUHCbsHandler::StageCbsPackage
>>>> 2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for
>>>> CBS
>>>> update complete with hr=0x8000ffff and pfResetSandbox=0
>>>>
>>>> I have about 28 updates that need install, and I cant install ANY
>>>> windows
>>>> update... Help! ...

Thank you, I will do that and post the outcome here.
--
IT Solutions Architect


"PA Bear [MS MVP]" wrote:

> Contact Windows Update support, Jason.
>
> Jason Burton wrote:
> > Here's the output from the bat:
> >
> >
> > C:\Users\admin\Desktop>net stop wuauserv
> > The Windows Update service is stopping.
> > The Windows Update service was stopped successfully.
> >
> >
> > C:\Users\admin\Desktop>net stop Cryptsvc
> > The Cryptographic Services service is stopping..
> > The Cryptographic Services service was stopped successfully.
> >
> >
> > C:\Users\admin\Desktop>ren C:\Windows\SoftwareDistribution SD.old
> >
> > C:\Users\admin\Desktop>ren C:\Windows\system32\catroot2 catroot2.old
> > A duplicate file name exists, or the file
> > cannot be found.
> >
> > C:\Users\admin\Desktop>net start wuauserv
> > The Windows Update service is starting.
> > The Windows Update service was started successfully.
> >
> >
> > C:\Users\admin\Desktop>net start Cryptsvc
> > The Cryptographic Services service is starting.
> > The Cryptographic Services service was started successfully.
> >
> >
> >
> >> Hi Robear,
> >>
> >> I had attempted each:
> >>
> >> 1. Batch file (register.bat) ran as admin, and appears okay... starts..
> >> (or seams)
> >> 2. Reinstall the Windows Update agent... that fails with the same code.
> >> 8000ffff
> >> 3. Rename SoftwareDistribution folder, I did that and restarted windows
> >> update service, still 8000ffff.
> >>
> >> Any help would be great... Thank you for your time.
> >>
> >> --
> >> JB
> >> IT Solutions Architect
> >>
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> See TaurArian's 2 replies in this recent thread, ignoring the fact that
> >>> the thread's about Vista:
> >>> http://groups.google.com/group/micro...48b4a88d1d534a
> >>>
> >>> Tip: Temporarily disable real-time protection by your anti-virus and/or
> >>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> >>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> >>> attempting
> >>> to install the update(s). If you disable a third-party firewall, do NOT
> >>> connect to the internet without having the Windows Firewall enabled!
> >>>
> >>> Start a free Windows Update support incident request:
> >>> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>>
> >>> Support for Windows Update:
> >>> http://support.microsoft.com/gp/wusupport
> >>>
> >>> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >>> in the United States and in Canada or by contacting your local Microsoft
> >>> subsidiary. There is no-charge for support calls that are associated
> >>> with
> >>> security updates. When you call, clearly state that your problem is
> >>> related to a Security Update.
> >>>
> >>> For more information about how to contact your local Microsoft
> >>> subsidiary
> >>> for security update support issues, visit the International Support Web
> >>> site: http://support.microsoft.com/common/international.aspx
> >>>
> >>> For enterprise customers, support for security updates is available
> >>> through your usual support contacts.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>> AumHa VSOP & Admin; DTS-L.net
> >>>
> >>> Jason Burton wrote:
> >>>> Windows Update.log has the following:
> >>>> 2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async
> >>>> stage operation failed in CUHCbsHandler::StageCbsPackage
> >>>> 2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for
> >>>> CBS
> >>>> update complete with hr=0x8000ffff and pfResetSandbox=0
> >>>>
> >>>> I have about 28 updates that need install, and I cant install ANY
> >>>> windows
> >>>> update... Help! ...
>
>

I had this same problem after a new install of Windows Server 2008 x64.
Found this site and it fixed the issue. It was a permission problem on the
server.

http://blogs.technet.com/brad_rutkow...nexpected.aspx

"Jason Burton" wrote:

> Thank you, I will do that and post the outcome here.
> --
> IT Solutions Architect
>
>
> "PA Bear [MS MVP]" wrote:
>
> > Contact Windows Update support, Jason.
> >
> > Jason Burton wrote:
> > > Here's the output from the bat:
> > >
> > >
> > > C:\Users\admin\Desktop>net stop wuauserv
> > > The Windows Update service is stopping.
> > > The Windows Update service was stopped successfully.
> > >
> > >
> > > C:\Users\admin\Desktop>net stop Cryptsvc
> > > The Cryptographic Services service is stopping..
> > > The Cryptographic Services service was stopped successfully.
> > >
> > >
> > > C:\Users\admin\Desktop>ren C:\Windows\SoftwareDistribution SD.old
> > >
> > > C:\Users\admin\Desktop>ren C:\Windows\system32\catroot2 catroot2.old
> > > A duplicate file name exists, or the file
> > > cannot be found.
> > >
> > > C:\Users\admin\Desktop>net start wuauserv
> > > The Windows Update service is starting.
> > > The Windows Update service was started successfully.
> > >
> > >
> > > C:\Users\admin\Desktop>net start Cryptsvc
> > > The Cryptographic Services service is starting.
> > > The Cryptographic Services service was started successfully.
> > >
> > >
> > >
> > >> Hi Robear,
> > >>
> > >> I had attempted each:
> > >>
> > >> 1. Batch file (register.bat) ran as admin, and appears okay... starts..
> > >> (or seams)
> > >> 2. Reinstall the Windows Update agent... that fails with the same code.
> > >> 8000ffff
> > >> 3. Rename SoftwareDistribution folder, I did that and restarted windows
> > >> update service, still 8000ffff.
> > >>
> > >> Any help would be great... Thank you for your time.
> > >>
> > >> --
> > >> JB
> > >> IT Solutions Architect
> > >>
> > >>
> > >> "PA Bear [MS MVP]" wrote:
> > >>
> > >>> See TaurArian's 2 replies in this recent thread, ignoring the fact that
> > >>> the thread's about Vista:
> > >>> http://groups.google.com/group/micro...48b4a88d1d534a
> > >>>
> > >>> Tip: Temporarily disable real-time protection by your anti-virus and/or
> > >>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> > >>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> > >>> attempting
> > >>> to install the update(s). If you disable a third-party firewall, do NOT
> > >>> connect to the internet without having the Windows Firewall enabled!
> > >>>
> > >>> Start a free Windows Update support incident request:
> > >>> https://support.microsoft.com/oas/de...spx?gprid=6527
> > >>>
> > >>> Support for Windows Update:
> > >>> http://support.microsoft.com/gp/wusupport
> > >>>
> > >>> For home users, no-charge support is available by calling 1-866-PCSAFETY
> > >>> in the United States and in Canada or by contacting your local Microsoft
> > >>> subsidiary. There is no-charge for support calls that are associated
> > >>> with
> > >>> security updates. When you call, clearly state that your problem is
> > >>> related to a Security Update.
> > >>>
> > >>> For more information about how to contact your local Microsoft
> > >>> subsidiary
> > >>> for security update support issues, visit the International Support Web
> > >>> site: http://support.microsoft.com/common/international.aspx
> > >>>
> > >>> For enterprise customers, support for security updates is available
> > >>> through your usual support contacts.
> > >>> --
> > >>> ~Robear Dyer (PA Bear)
> > >>> MS MVP-Windows (IE, OE, Security, Shell/User)
> > >>> AumHa VSOP & Admin; DTS-L.net
> > >>>
> > >>> Jason Burton wrote:
> > >>>> Windows Update.log has the following:
> > >>>> 2008-11-24 08:21:38:414 996 928 Handler FATAL: UH: 0x8000ffff: Async
> > >>>> stage operation failed in CUHCbsHandler::StageCbsPackage
> > >>>> 2008-11-24 08:21:38:414 996 928 Handler FATAL: Request generation for
> > >>>> CBS
> > >>>> update complete with hr=0x8000ffff and pfResetSandbox=0
> > >>>>
> > >>>> I have about 28 updates that need install, and I cant install ANY
> > >>>> windows
> > >>>> update... Help! ...
> >
> >