Windows Update Failure Installation Code 80072F78

Like many of you I have not been able to download Windows updates. In my case
not since Dec 3, 2004. The downloading stops and the download history
indicates that there was an installation error 80072F78.

It is time for MS to take notice and give us advice!!!!!!!

You receive Initialization error 0x80072F78
while the Windows Update Web site is loading
http://support.microsoft.com/?kbid=836985

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/secu...t/default.aspx

----------------------------------------------------------------------------

"DENNIS 007" wrote:

| Like many of you I have not been able to download Windows updates. In my case
| not since Dec 3, 2004. The downloading stops and the download history
| indicates that there was an installation error 80072F78.
|
| It is time for MS to take notice and give us advice!!!!!!!

Cary:
I followed all of the Methods recommended but the problem was not resolved.
Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
host. There were other files in the ETC folder are these significant?

Method 2. Diabling my McAfee software did not resolve the problem. Opened
ports 80, 443 and 335. Still did not make any difference whether McAffee was
operating or not. Diabled all other sofware that were loaded - still no
resolution.

Method 3. Did as instructed but still no help.

Method 4 did not seem applicable as I am not on a network.

More advice please!!!!

"Carey Frisch [MVP]" wrote:

> You receive Initialization error 0x80072F78
> while the Windows Update Web site is loading
> http://support.microsoft.com/?kbid=836985
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/secu...t/default.aspx
>
> ----------------------------------------------------------------------------
>
> "DENNIS 007" wrote:
>
> | Like many of you I have not been able to download Windows updates. In my case
> | not since Dec 3, 2004. The downloading stops and the download history
> | indicates that there was an installation error 80072F78.
> |
> | It is time for MS to take notice and give us advice!!!!!!!
>

Correction - in Method 2, I opened ports 80, 443 and 445

"DENNIS 007" wrote:

> Cary:
> I followed all of the Methods recommended but the problem was not resolved.
> Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
> host. There were other files in the ETC folder are these significant?
>
> Method 2. Diabling my McAfee software did not resolve the problem. Opened
> ports 80, 443 and 335. Still did not make any difference whether McAffee was
> operating or not. Diabled all other sofware that were loaded - still no
> resolution.
>
> Method 3. Did as instructed but still no help.
>
> Method 4 did not seem applicable as I am not on a network.
>
> More advice please!!!!
>
> "Carey Frisch [MVP]" wrote:
>
> > You receive Initialization error 0x80072F78
> > while the Windows Update Web site is loading
> > http://support.microsoft.com/?kbid=836985
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows XP - Shell/User
> >
> > Be Smart! Protect Your PC!
> > http://www.microsoft.com/athome/secu...t/default.aspx
> >
> > ----------------------------------------------------------------------------
> >
> > "DENNIS 007" wrote:
> >
> > | Like many of you I have not been able to download Windows updates. In my case
> > | not since Dec 3, 2004. The downloading stops and the download history
> > | indicates that there was an installation error 80072F78.
> > |
> > | It is time for MS to take notice and give us advice!!!!!!!
> >

If it is any help - On October 22, 2004 I sucessfully downloaded KB834707.
Sometime between Oct 22 and Dec 3, I cancelled a download of SP2 (supposedly
nothing of it is on my computer)
On Dec 3, I successfully downloaded KB833987
Since then, I have not been able to download Windows Updates.

Regards.

"DENNIS 007" wrote:

> Correction - in Method 2, I opened ports 80, 443 and 445
>
> "DENNIS 007" wrote:
>
> > Cary:
> > I followed all of the Methods recommended but the problem was not resolved.
> > Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
> > host. There were other files in the ETC folder are these significant?
> >
> > Method 2. Diabling my McAfee software did not resolve the problem. Opened
> > ports 80, 443 and 335. Still did not make any difference whether McAffee was
> > operating or not. Diabled all other sofware that were loaded - still no
> > resolution.
> >
> > Method 3. Did as instructed but still no help.
> >
> > Method 4 did not seem applicable as I am not on a network.
> >
> > More advice please!!!!
> >
> > "Carey Frisch [MVP]" wrote:
> >
> > > You receive Initialization error 0x80072F78
> > > while the Windows Update Web site is loading
> > > http://support.microsoft.com/?kbid=836985
> > >
> > > --
> > > Carey Frisch
> > > Microsoft MVP
> > > Windows XP - Shell/User
> > >
> > > Be Smart! Protect Your PC!
> > > http://www.microsoft.com/athome/secu...t/default.aspx
> > >
> > > ----------------------------------------------------------------------------
> > >
> > > "DENNIS 007" wrote:
> > >
> > > | Like many of you I have not been able to download Windows updates. In my case
> > > | not since Dec 3, 2004. The downloading stops and the download history
> > > | indicates that there was an installation error 80072F78.
> > > |
> > > | It is time for MS to take notice and give us advice!!!!!!!
> > >

You are posting from the web interface.
Did you try a search for the answer to this FAQ first?

http://www.microsoft.com/windowsxp/e...xp=&sloc=en-us

(Search for: 80072f78 Show: Answered questions.)


If you did do that then you should refer to the things that you have
looked at and what your results were when you tried them.


It looks as if your maintenance level of IE could be significant.
To help us see what that is (should be) try executing the following
script fragment from an IE Address bar:

javascript:navigator.appMinorVersion

Note: the property name is case sensitive.


Note that there is an even more recent cumulative update for IE
than the one that was mentioned in those previous discussions.
To find the current possible maintenance I suggest you use the
Security Bulletin Search:

http://www.microsoft.com/technet/security/current.aspx


HTH

Robert Aldwinckle
---


"DENNIS 007" <> wrote in message
news646C55C-4A9F-4FDE-9DCD-...
> If it is any help - On October 22, 2004 I sucessfully downloaded KB834707.
> Sometime between Oct 22 and Dec 3, I cancelled a download of SP2 (supposedly
> nothing of it is on my computer)
> On Dec 3, I successfully downloaded KB833987
> Since then, I have not been able to download Windows Updates.
>
> Regards.
>
> "DENNIS 007" wrote:
>
>> Correction - in Method 2, I opened ports 80, 443 and 445
>>
>> "DENNIS 007" wrote:
>>
>> > Cary:
>> > I followed all of the Methods recommended but the problem was not resolved.
>> > Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
>> > host. There were other files in the ETC folder are these significant?
>> >
>> > Method 2. Diabling my McAfee software did not resolve the problem. Opened
>> > ports 80, 443 and 335. Still did not make any difference whether McAffee was
>> > operating or not. Diabled all other sofware that were loaded - still no
>> > resolution.
>> >
>> > Method 3. Did as instructed but still no help.
>> >
>> > Method 4 did not seem applicable as I am not on a network.
>> >
>> > More advice please!!!!
>> >
>> > "Carey Frisch [MVP]" wrote:
>> >
>> > > You receive Initialization error 0x80072F78
>> > > while the Windows Update Web site is loading
>> > > http://support.microsoft.com/?kbid=836985
>> > >
>> > > --
>> > > Carey Frisch
>> > > Microsoft MVP
>> > > Windows XP - Shell/User
>> > >
>> > > Be Smart! Protect Your PC!
>> > > http://www.microsoft.com/athome/secu...t/default.aspx
>> > >
>> > > ----------------------------------------------------------------------------
>> > >
>> > > "DENNIS 007" wrote:
>> > >
>> > > | Like many of you I have not been able to download Windows updates. In my case
>> > > | not since Dec 3, 2004. The downloading stops and the download history
>> > > | indicates that there was an installation error 80072F78.
>> > > |
>> > > | It is time for MS to take notice and give us advice!!!!!!!
>> > >

I searched microsoft.com with no success.

Note: When my computer tries to do an "Automatic Update" the error that
occurs is 80244017. When I try to update through the Windows Update Website
the error is 80072F78.

I need answers not questions!!!!

There are many people on this newsgroup with the same problem and they do
not seem to have found any answers either.

"Robert Aldwinckle" wrote:

> You are posting from the web interface.
> Did you try a search for the answer to this FAQ first?
>
> http://www.microsoft.com/windowsxp/e...xp=&sloc=en-us
>
> (Search for: 80072f78 Show: Answered questions.)
>
>
> If you did do that then you should refer to the things that you have
> looked at and what your results were when you tried them.
>
>
> It looks as if your maintenance level of IE could be significant.
> To help us see what that is (should be) try executing the following
> script fragment from an IE Address bar:
>
> javascript:navigator.appMinorVersion
>
> Note: the property name is case sensitive.
>
>
> Note that there is an even more recent cumulative update for IE
> than the one that was mentioned in those previous discussions.
> To find the current possible maintenance I suggest you use the
> Security Bulletin Search:
>
> http://www.microsoft.com/technet/security/current.aspx
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>
> "DENNIS 007" <> wrote in message
> news646C55C-4A9F-4FDE-9DCD-...
> > If it is any help - On October 22, 2004 I sucessfully downloaded KB834707.
> > Sometime between Oct 22 and Dec 3, I cancelled a download of SP2 (supposedly
> > nothing of it is on my computer)
> > On Dec 3, I successfully downloaded KB833987
> > Since then, I have not been able to download Windows Updates.
> >
> > Regards.
> >
> > "DENNIS 007" wrote:
> >
> >> Correction - in Method 2, I opened ports 80, 443 and 445
> >>
> >> "DENNIS 007" wrote:
> >>
> >> > Cary:
> >> > I followed all of the Methods recommended but the problem was not resolved.
> >> > Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
> >> > host. There were other files in the ETC folder are these significant?
> >> >
> >> > Method 2. Diabling my McAfee software did not resolve the problem. Opened
> >> > ports 80, 443 and 335. Still did not make any difference whether McAffee was
> >> > operating or not. Diabled all other sofware that were loaded - still no
> >> > resolution.
> >> >
> >> > Method 3. Did as instructed but still no help.
> >> >
> >> > Method 4 did not seem applicable as I am not on a network.
> >> >
> >> > More advice please!!!!
> >> >
> >> > "Carey Frisch [MVP]" wrote:
> >> >
> >> > > You receive Initialization error 0x80072F78
> >> > > while the Windows Update Web site is loading
> >> > > http://support.microsoft.com/?kbid=836985
> >> > >
> >> > > --
> >> > > Carey Frisch
> >> > > Microsoft MVP
> >> > > Windows XP - Shell/User
> >> > >
> >> > > Be Smart! Protect Your PC!
> >> > > http://www.microsoft.com/athome/secu...t/default.aspx
> >> > >
> >> > > ----------------------------------------------------------------------------
> >> > >
> >> > > "DENNIS 007" wrote:
> >> > >
> >> > > | Like many of you I have not been able to download Windows updates. In my case
> >> > > | not since Dec 3, 2004. The downloading stops and the download history
> >> > > | indicates that there was an installation error 80072F78.
> >> > > |
> >> > > | It is time for MS to take notice and give us advice!!!!!!!
> >> > >
>
>
>

After executing the java script the following info was displayed

;SP1;Q822925;Q330994;Q828750;Q824145;Q832894;Q8370 09;Q831167;Q823353;Q867801;

Does this help???

"DENNIS 007" wrote:

> I searched microsoft.com with no success.
>
> Note: When my computer tries to do an "Automatic Update" the error that
> occurs is 80244017. When I try to update through the Windows Update Website
> the error is 80072F78.
>
> I need answers not questions!!!!
>
> There are many people on this newsgroup with the same problem and they do
> not seem to have found any answers either.
>
> "Robert Aldwinckle" wrote:
>
> > You are posting from the web interface.
> > Did you try a search for the answer to this FAQ first?
> >
> > http://www.microsoft.com/windowsxp/e...xp=&sloc=en-us
> >
> > (Search for: 80072f78 Show: Answered questions.)
> >
> >
> > If you did do that then you should refer to the things that you have
> > looked at and what your results were when you tried them.
> >
> >
> > It looks as if your maintenance level of IE could be significant.
> > To help us see what that is (should be) try executing the following
> > script fragment from an IE Address bar:
> >
> > javascript:navigator.appMinorVersion
> >
> > Note: the property name is case sensitive.
> >
> >
> > Note that there is an even more recent cumulative update for IE
> > than the one that was mentioned in those previous discussions.
> > To find the current possible maintenance I suggest you use the
> > Security Bulletin Search:
> >
> > http://www.microsoft.com/technet/security/current.aspx
> >
> >
> > HTH
> >
> > Robert Aldwinckle
> > ---
> >
> >
> > "DENNIS 007" <> wrote in message
> > news646C55C-4A9F-4FDE-9DCD-...
> > > If it is any help - On October 22, 2004 I sucessfully downloaded KB834707.
> > > Sometime between Oct 22 and Dec 3, I cancelled a download of SP2 (supposedly
> > > nothing of it is on my computer)
> > > On Dec 3, I successfully downloaded KB833987
> > > Since then, I have not been able to download Windows Updates.
> > >
> > > Regards.
> > >
> > > "DENNIS 007" wrote:
> > >
> > >> Correction - in Method 2, I opened ports 80, 443 and 445
> > >>
> > >> "DENNIS 007" wrote:
> > >>
> > >> > Cary:
> > >> > I followed all of the Methods recommended but the problem was not resolved.
> > >> > Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
> > >> > host. There were other files in the ETC folder are these significant?
> > >> >
> > >> > Method 2. Diabling my McAfee software did not resolve the problem. Opened
> > >> > ports 80, 443 and 335. Still did not make any difference whether McAffee was
> > >> > operating or not. Diabled all other sofware that were loaded - still no
> > >> > resolution.
> > >> >
> > >> > Method 3. Did as instructed but still no help.
> > >> >
> > >> > Method 4 did not seem applicable as I am not on a network.
> > >> >
> > >> > More advice please!!!!
> > >> >
> > >> > "Carey Frisch [MVP]" wrote:
> > >> >
> > >> > > You receive Initialization error 0x80072F78
> > >> > > while the Windows Update Web site is loading
> > >> > > http://support.microsoft.com/?kbid=836985
> > >> > >
> > >> > > --
> > >> > > Carey Frisch
> > >> > > Microsoft MVP
> > >> > > Windows XP - Shell/User
> > >> > >
> > >> > > Be Smart! Protect Your PC!
> > >> > > http://www.microsoft.com/athome/secu...t/default.aspx
> > >> > >
> > >> > > ----------------------------------------------------------------------------
> > >> > >
> > >> > > "DENNIS 007" wrote:
> > >> > >
> > >> > > | Like many of you I have not been able to download Windows updates. In my case
> > >> > > | not since Dec 3, 2004. The downloading stops and the download history
> > >> > > | indicates that there was an installation error 80072F78.
> > >> > > |
> > >> > > | It is time for MS to take notice and give us advice!!!!!!!
> > >> > >
> >
> >
> >

"DENNIS 007" <> wrote in message
news:B08EDADC-CDEC-41E5-973B-...
> After executing the java script the following info was displayed
>
> ;SP1;Q822925;Q330994;Q828750;Q824145;Q832894;Q8370 09;Q831167;Q823353;Q867801;
>
> Does this help???


867801 was apparently the last cumulative update to IE6sp1 that you applied
and it is not even as current as the one that was being used to solve
the subject symptom in the discussions I was referring to.

Did you try going using the Bulletin search tool?
If you did you would find that the latest cumulative update to IE6sp1
is 889293. I would guess that this one might have the same effect
that the other one was claimed to have had but I don't know that.
Notice that now cumulative updates do not integrate hotfixes;
so if one of the (previously integrated) hotfixes was the actual solution
you would need the rollup (patched version), 889669

(Do a Search for: 889293 MVP to see the explanation from
Torgeir Bakken (MVP) about this.

http://www.microsoft.com/windowsxp/e...xp=&sloc=en-us

)


>
> "DENNIS 007" wrote:
>
>> I searched microsoft.com with no success.

Have you missed the point? I don't want you to do a general search
of microsoft.com. I want you to use the Search for: field in the web
interface. You are complaining about something that already
has several easily found solutions.


>>
>> Note: When my computer tries to do an "Automatic Update" the error that
>> occurs is 80244017.

That could indicate a problem with a proxy server. It apparently equates
to an HTTP 401 error, which would indicate an authorization problem
with a server. I don't think that you would normally get such an error
with an unimpeded connection to an AU server.


>> When I try to update through the Windows Update Website
>> the error is 80072F78.
>>
>> I need answers not questions!!!!

I'm trying to give you tips on how to find your own answers.
In order to find your own answers you need to know how
to refine your own questions and implement them via searches.


>>
>> There are many people on this newsgroup with the same problem and they do
>> not seem to have found any answers either.

Then they aren't searching very effectively either
or at least not communicating well about what their
specific symptom differences are once they have
finished trying all the other suggestions they can find
with not much effort at all.


HTH

Robert
---


>>
>> "Robert Aldwinckle" wrote:
>>
>> > You are posting from the web interface.
>> > Did you try a search for the answer to this FAQ first?
>> >
>> > http://www.microsoft.com/windowsxp/e...xp=&sloc=en-us
>> >
>> > (Search for: 80072f78 Show: Answered questions.)
>> >
>> >
>> > If you did do that then you should refer to the things that you have
>> > looked at and what your results were when you tried them.
>> >
>> >
>> > It looks as if your maintenance level of IE could be significant.
>> > To help us see what that is (should be) try executing the following
>> > script fragment from an IE Address bar:
>> >
>> > javascript:navigator.appMinorVersion
>> >
>> > Note: the property name is case sensitive.
>> >
>> >
>> > Note that there is an even more recent cumulative update for IE
>> > than the one that was mentioned in those previous discussions.
>> > To find the current possible maintenance I suggest you use the
>> > Security Bulletin Search:
>> >
>> > http://www.microsoft.com/technet/security/current.aspx
>> >
>> >
>> > HTH
>> >
>> > Robert Aldwinckle
>> > ---
>> >
>> >
>> > "DENNIS 007" <> wrote in message
>> > news646C55C-4A9F-4FDE-9DCD-...
>> > > If it is any help - On October 22, 2004 I sucessfully downloaded KB834707.
>> > > Sometime between Oct 22 and Dec 3, I cancelled a download of SP2 (supposedly
>> > > nothing of it is on my computer)
>> > > On Dec 3, I successfully downloaded KB833987
>> > > Since then, I have not been able to download Windows Updates.
>> > >
>> > > Regards.
>> > >
>> > > "DENNIS 007" wrote:
>> > >
>> > >> Correction - in Method 2, I opened ports 80, 443 and 445
>> > >>
>> > >> "DENNIS 007" wrote:
>> > >>
>> > >> > Cary:
>> > >> > I followed all of the Methods recommended but the problem was not resolved.
>> > >> > Method 1 did not seem to be a problem. The only entry was 127.0.0.1 local
>> > >> > host. There were other files in the ETC folder are these significant?
>> > >> >
>> > >> > Method 2. Diabling my McAfee software did not resolve the problem. Opened
>> > >> > ports 80, 443 and 335. Still did not make any difference whether McAffee was
>> > >> > operating or not. Diabled all other sofware that were loaded - still no
>> > >> > resolution.
>> > >> >
>> > >> > Method 3. Did as instructed but still no help.
>> > >> >
>> > >> > Method 4 did not seem applicable as I am not on a network.
>> > >> >
>> > >> > More advice please!!!!
>> > >> >
>> > >> > "Carey Frisch [MVP]" wrote:
>> > >> >
>> > >> > > You receive Initialization error 0x80072F78
>> > >> > > while the Windows Update Web site is loading
>> > >> > > http://support.microsoft.com/?kbid=836985
>> > >> > >
>> > >> > > --
>> > >> > > Carey Frisch
>> > >> > > Microsoft MVP
>> > >> > > Windows XP - Shell/User
>> > >> > >
>> > >> > > Be Smart! Protect Your PC!
>> > >> > > http://www.microsoft.com/athome/secu...t/default.aspx
>> > >> > >
>> > >> > > ----------------------------------------------------------------------------
>> > >> > >
>> > >> > > "DENNIS 007" wrote:
>> > >> > >
>> > >> > > | Like many of you I have not been able to download Windows updates. In my case
>> > >> > > | not since Dec 3, 2004. The downloading stops and the download history
>> > >> > > | indicates that there was an installation error 80072F78.
>> > >> > > |
>> > >> > > | It is time for MS to take notice and give us advice!!!!!!!
>> > >> > >
>> >
>> >
>> >

I installed "Cumulative Security Update for Internet Explorer 6 Service Pack1
for Corporations - Windows XP and Windows 2000 (889669)" but it does not show
up in the list of "Update Versions".

After installing, the computer was restarted and immediately the auto update
kicked in and after reaching 51% it failed with error code 8024417.

I then tried to update from the WU website - it failed with error code
80072F78

Any suggestions?

"DENNIS 007" wrote:

> Like many of you I have not been able to download Windows updates. In my case
> not since Dec 3, 2004. The downloading stops and the download history
> indicates that there was an installation error 80072F78.
>
> It is time for MS to take notice and give us advice!!!!!!!