windows update failure - office 2003 (kb918419 and others)

given what i have read - here is the windowsupdate.log file - last 20 lines
or so... i can not update the security patches for office 2003...

kb918419
kb914455
kb17151
kb919031

fails over and oaver - help!!!

thanks



2006-07-29 23:12:45 1140 508 AU AU setting pending client directive to
'Install Approval'
2006-07-29 23:12:45 1140 508 AU #############
2006-07-29 23:12:45 1140 508 AU ## START ## AU: Search for updates
2006-07-29 23:12:45 1140 508 AU #########
2006-07-29 23:12:45 1140 508 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
2006-07-29 23:12:45 1140 568 Agent *************
2006-07-29 23:12:45 1140 568 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-07-29 23:12:45 1140 568 Agent *********
2006-07-29 23:12:59 1140 508 AU WARNING: AU found no suitable session to
launch client in
2006-07-29 23:13:26 1140 508 AU AU found 1 sessions to launch client into
2006-07-29 23:13:26 1140 508 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-07-29 23:13:26 472 ac0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0400) ===========
2006-07-29 23:13:26 472 ac0 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-07-29 23:13:26 472 ac0 AUClnt Launched Client UI process
2006-07-29 23:13:26 472 ac0 AUClnt AU client got new directive = 'Install
Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2006-07-29 23:13:26 472 ac0 AUClnt AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2006-07-29 23:13:26 1140 404 AU AU setting client response for sessionId 0x0
to 'Pending'
2006-07-29 23:13:29 1140 568 Agent * Added update
{2E09075D-E475-4A72-9C09-32D418B62953}.100 to search result
2006-07-29 23:13:29 1140 568 Agent * Added update
{872266B6-1140-446A-8778-3E2987DF94B3}.100 to search result
2006-07-29 23:13:29 1140 568 Agent * Added update
{370CD27E-CAD9-4383-93E5-22876A32A5EC}.100 to search result
2006-07-29 23:13:29 1140 568 Agent * Added update
{35E6C075-75F1-4DA3-8F42-D04916012694}.100 to search result
2006-07-29 23:13:29 1140 568 Agent * Found 4 updates and 18 categories in
search
2006-07-29 23:13:29 1140 568 Agent *********
2006-07-29 23:13:29 1140 568 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-07-29 23:13:29 1140 568 Agent *************
2006-07-29 23:13:29 1140 568 AU >>## RESUMED ## AU: Search for updates
[CallId = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
2006-07-29 23:13:29 1140 568 AU # 4 updates detected
2006-07-29 23:13:29 1140 568 AU #########
2006-07-29 23:13:29 1140 568 AU ## END ## AU: Search for updates [CallId
= {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
2006-07-29 23:13:29 1140 568 AU #############
2006-07-29 23:18:25 1140 7cc AU AU setting client response for sessionId 0x0
to 'Active'
2006-07-29 23:18:27 1140 bf8 AU AU setting client response for sessionId 0x0
to 'Pending'

I too am having the same problem with these updates. I am not computer
literate so these explanations tell me there is a problem but did not tell me
in plain english how to fix this problem.
--
008


"hartley" wrote:

> given what i have read - here is the windowsupdate.log file - last 20 lines
> or so... i can not update the security patches for office 2003...
>
> kb918419
> kb914455
> kb17151
> kb919031
>
> fails over and oaver - help!!!
>
> thanks
>
>
>
> 2006-07-29 23:12:45 1140 508 AU AU setting pending client directive to
> 'Install Approval'
> 2006-07-29 23:12:45 1140 508 AU #############
> 2006-07-29 23:12:45 1140 508 AU ## START ## AU: Search for updates
> 2006-07-29 23:12:45 1140 508 AU #########
> 2006-07-29 23:12:45 1140 508 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
> 2006-07-29 23:12:45 1140 568 Agent *************
> 2006-07-29 23:12:45 1140 568 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2006-07-29 23:12:45 1140 568 Agent *********
> 2006-07-29 23:12:59 1140 508 AU WARNING: AU found no suitable session to
> launch client in
> 2006-07-29 23:13:26 1140 508 AU AU found 1 sessions to launch client into
> 2006-07-29 23:13:26 1140 508 AU Launched new AU client for directive
> 'Install Approval', session id = 0x0
> 2006-07-29 23:13:26 472 ac0 Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0400) ===========
> 2006-07-29 23:13:26 472 ac0 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
> 2006-07-29 23:13:26 472 ac0 AUClnt Launched Client UI process
> 2006-07-29 23:13:26 472 ac0 AUClnt AU client got new directive = 'Install
> Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
> 0x00000000
> 2006-07-29 23:13:26 472 ac0 AUClnt AU client creating UI plugin,
> clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
> 2006-07-29 23:13:26 1140 404 AU AU setting client response for sessionId 0x0
> to 'Pending'
> 2006-07-29 23:13:29 1140 568 Agent * Added update
> {2E09075D-E475-4A72-9C09-32D418B62953}.100 to search result
> 2006-07-29 23:13:29 1140 568 Agent * Added update
> {872266B6-1140-446A-8778-3E2987DF94B3}.100 to search result
> 2006-07-29 23:13:29 1140 568 Agent * Added update
> {370CD27E-CAD9-4383-93E5-22876A32A5EC}.100 to search result
> 2006-07-29 23:13:29 1140 568 Agent * Added update
> {35E6C075-75F1-4DA3-8F42-D04916012694}.100 to search result
> 2006-07-29 23:13:29 1140 568 Agent * Found 4 updates and 18 categories in
> search
> 2006-07-29 23:13:29 1140 568 Agent *********
> 2006-07-29 23:13:29 1140 568 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2006-07-29 23:13:29 1140 568 Agent *************
> 2006-07-29 23:13:29 1140 568 AU >>## RESUMED ## AU: Search for updates
> [CallId = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
> 2006-07-29 23:13:29 1140 568 AU # 4 updates detected
> 2006-07-29 23:13:29 1140 568 AU #########
> 2006-07-29 23:13:29 1140 568 AU ## END ## AU: Search for updates [CallId
> = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
> 2006-07-29 23:13:29 1140 568 AU #############
> 2006-07-29 23:18:25 1140 7cc AU AU setting client response for sessionId 0x0
> to 'Active'
> 2006-07-29 23:18:27 1140 bf8 AU AU setting client response for sessionId 0x0
> to 'Pending'
>

hartley <> wrote:

> i can not update the security patches for office 2003...

First, try disabling any third-party anti-virus, anti-malware (e.g.
SpySweeper), anti-BHO, firewall, or download accelerator application.
(Enable Windows Firewall if you disabled a third-party fireall). Then try
the updates again.

If that doesn't work, then it seems likely that your Office 2003
installation is damaged. Have you at any time recently used a so-called
"Registry Cleaner"? If so, it is possible that your registry is now damaged
in respect of the Office 2003 entries.

For instance, the Windows Live Safety Center registry scan might cause these
problems.

If this case applies to you, you should back your system up to a time before
you used the registry cleaner.

To restore from the backup made by the Windows Live Safety Center, do the
following:

1. Use control panel "Folder Options", tab "View", to enable "Show hidden
files
and folders", and un-check "Hide extensions for known file types".

2. Close all Internet Explorer windows.

3. Use Windows Explorer to navigate to folder:

C:\Documents and Settings\<user>\Application Data\Windows Live Safety
Center\BackUp\

and double-click the .reg file previously created by the Microsoft Safety
registry cleanup.

Please report back whether this fixes your problem.

If the above does not work, you can try:

1. In any Office 2003 application, pull down Help, and select "Detect and
Repair" (it might require the Office installation CD-ROM).

2. Uninstall Office 2003 completely, and re-install, then apply the latest
Office 2003 Service Pack and all pending Office 2003 updates.

In addition, this might be relevant: http://support.microsoft.com/kb/884298

--
Robin Walker [MVP Networking]

I have the same problem as the OP trying to help a hapless user with a Win2K
machine.

Install/Repair Office 2003 through the Control Panel Add/Remove Programs
would also fail with an unspecified error after 30 minutes of churning.

The fix was to do the registry change specified in
http://support.microsoft.com/kb/884298, then run Install/Repair Office 2003
through the Control Panel Add/Remove Programs, then do the Windows Update
installation of the Office 2003 patches.

At least that is what it takes to get it going. After a very, very long
"Initializing installation" delay, it has now installed 2 successfully and
is working on the 3rd.

Maybe someone at Microsoft could be proactive on this and put the correct
updated information in the KB in a place where it can be found.

C_O


"Robin Walker [MVP]" <> wrote in message
news:...
> hartley <> wrote:
>
>> i can not update the security patches for office 2003...
>
> First, try disabling any third-party anti-virus, anti-malware (e.g.
> SpySweeper), anti-BHO, firewall, or download accelerator application.
> (Enable Windows Firewall if you disabled a third-party fireall). Then try
> the updates again.
>
> If that doesn't work, then it seems likely that your Office 2003
> installation is damaged. Have you at any time recently used a so-called
> "Registry Cleaner"? If so, it is possible that your registry is now
> damaged
> in respect of the Office 2003 entries.
>
> For instance, the Windows Live Safety Center registry scan might cause
> these
> problems.
>
> If this case applies to you, you should back your system up to a time
> before
> you used the registry cleaner.
>
> To restore from the backup made by the Windows Live Safety Center, do the
> following:
>
> 1. Use control panel "Folder Options", tab "View", to enable "Show hidden
> files
> and folders", and un-check "Hide extensions for known file types".
>
> 2. Close all Internet Explorer windows.
>
> 3. Use Windows Explorer to navigate to folder:
>
> C:\Documents and Settings\<user>\Application Data\Windows Live Safety
> Center\BackUp\
>
> and double-click the .reg file previously created by the Microsoft Safety
> registry cleanup.
>
> Please report back whether this fixes your problem.
>
> If the above does not work, you can try:
>
> 1. In any Office 2003 application, pull down Help, and select "Detect and
> Repair" (it might require the Office installation CD-ROM).
>
> 2. Uninstall Office 2003 completely, and re-install, then apply the latest
> Office 2003 Service Pack and all pending Office 2003 updates.
>
> In addition, this might be relevant:
> http://support.microsoft.com/kb/884298
>
> --
> Robin Walker [MVP Networking]
>
>