Windows Update Failure; Tech Abaondoned Me

Hi,

When trying to access the WindowsUpdate site I am prompted to install the
new version of the WindowsUpdate Software, the install starts fine and gets
all the way through "Registering" 100%, then displays "Error".

It says "the page you are trying to view cannot be displayed" It shows
error 0x800A138F and 0x80070005.

I have searched through the NewsGroup postings but none could solve the
problem.

I searched through the Frequently asked Questions & Find Solutions
categories but none helped either.

I then contacted the Online assisted Support, and they tried to walk through
the steps, but after they all failed, the last response was to use the
"Repair Feature of the XP disc." I tried it and nothing changed, and then
they would not respond back after that, I sent several emails, but they
basically abandoned me.

If anyone could point me in a direction I would be grateful.

STurbo <> wrote:

> When trying to access the WindowsUpdate site I am prompted to install
> the new version of the WindowsUpdate Software, the install starts
> fine and gets all the way through "Registering" 100%, then displays
> "Error".
>
> It says "the page you are trying to view cannot be displayed" It
> shows error 0x800A138F and 0x80070005.

Please ensure that:
- you are logged in as a local Administrator;
- you are using Internet Explorer with full rights (and not with restricted
rights such as via "DropMyRights" and similar utilities).

Please disable all third-party anti-virus, anti-malware, download
accelerators, and so on. Does that fix the problem?

I understand that you have already done a full "Repair" re-installation of
Windows (takes up to an hour). Is that correct? If so, the problem will
not be with the installed system files, but might remain in the Registry, as
a repair re-installation does not overwrite all registry entries.

800a138f is a JavaScript error, and suggests that resources required by
JavaScript are missing. Possibly this is due to missing DLL registrations.
Try downloading Dial-a-Fix from http://wiki.djlizard.net/Dial-a-fix_beta and
use its repair options for Windows Update, and its re-registration options
for Internet Explorer etc.

If a Repair re-installation has not fixed the problem, then you are very
close to having to re-format the hard disk and install a fresh copy of
Windows. So let's hope someone comes up with a fix for you.

--
Robin Walker [MVP Networking]

Robin,

Thanks for the reply, yes I did do the "repair" funtcion took about 40
minutes, but everything was still the same.

I forgot to mention that in the Update log, it listed three binary failures.
I don't remember what they were right now(I am on my work computer at the
moment).

I will try the link you posted. I am mostly upset because the "Online
techs," seem to be reading off a set script rather then providing individual
case help, and all the info and suggestions they provide seem to be the same
as in the NewsGroup.

0x800A138F

Step 1:
Verify that your computer's date and time are accurate and that the Internet
Explorer language option is not empty.
To check the language setting in Internet Explorer:
1. Click "Tools" and then choose "Internet Options"
2. Click the "Languages" button
3. Make sure at least one language is listed in the "Language Options"
dialog.

When checking your date (including the year) and time, also check the
Internet Time and Time Zone. Double click on the date/time in the
notification/system tray area, select Internet Time Tab and then select
update now. If it's not already checked, check automatically synchronize
with an Internet Time Server - WinXP.

Step 2:
Also check these settings:
1. Tools > Internet Options > Advanced
2. Scroll down to the Security Settings.
3. Make sure that the two boxes are checked that say "Enable SSL 2" or
"Enable SSL 3".
4. Uncheck "Check for server certificate revocation"

Step 3:
Also delete Temporary Internet Files
1. Tools > Internet Options > General
2. Under Temporary Internet files, click Delete Files, click OK

Step 4:
1. Tools > Internet Options > Security
2. Click Trusted sites, click Default Level.
Click the Sites button and clear the check box "Require server verification
(https for all sites in this zone."
Now add the following :
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com

If required, reboot and try Windows Update again. If still no success, have
a look at the following links for more clues.

Further Information:

Error 0x800A138F
http://www3.telus.net/dandemar/0x800a138f.htm

The aim of this article is to help you solve this 0x800A138F problem and
have you updating your Windows XP Professional or Home Edition computer as
soon as possible!
http://www.updatexp.com/0x800A138F.html


0x80070005

Check points:

Make sure the Administrators group has Full Control permissions to the Auto
Update registry key.
1. Use an account that has administrative credentials to log on to the
Windows XP computer.
2. Click Start, click Run, and then type the following command: regedit
3. Click OK.
4. Navigate to the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\Auto
Update
5. Right-click the Auto Update folder, and then click Permissions.
6. Make sure that the Administrators group has Full Control.

Also check especially if the WindowsUpdate.log file will also read errors
0x80070005 and 0x80080005
(for Windows XP & Windows Server 2003
Locate the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate.
On the menu, click Edit. Click Permissions.
For Administrator and System, select the Allow check boxes next to Full
Control and Read permissions. NOTE: In certain instances, these check boxes
are grayed out. Ensure all accounts have appropriate permissions.
Click Apply, Click OK, Close the Registry Editor.
Restart the system.

If you're using Windows XP Pro make sure it hasn't been disabled by Group
Policy:-
Start/Run/gpedit.msc. User Configuration/Administrative Templates/Windows
Components/Windows Update. In the right pane, double click, Remove access to
all Windows Update Features and set it to the default "not configured"

Another workaround is to use Regmon and see for what keys get "Access
Denied", or
Restore the permission back to default
http://support.microsoft.com/kb/313222/EN-US/
How to reset security settings back to the defaults - WinXP Professional

Regmon is a Registry monitoring utility that will show you which
applications are accessing your Registry, which keys they are accessing, and
the Registry data that they are reading and writing - all in real-time
http://www.sysinternals.com/Utilities/Regmon.html

Disclaimer: Modifying the registry can cause serious problems that may
require you to reinstall your operating system. Use the information provided
at your own risk.
For further help; see Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986/

How to back up, edit, and restore the registry in Windows XP and Windows
Server 2003
http://support.microsoft.com/kb/322756



--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"STurbo" <> wrote in message
news:7CCF9B9C-55E0-40FA-A9B4-...
| Hi,
|
| When trying to access the WindowsUpdate site I am prompted to install the
| new version of the WindowsUpdate Software, the install starts fine and
gets
| all the way through "Registering" 100%, then displays "Error".
|
| It says "the page you are trying to view cannot be displayed" It shows
| error 0x800A138F and 0x80070005.
|
| I have searched through the NewsGroup postings but none could solve the
| problem.
|
| I searched through the Frequently asked Questions & Find Solutions
| categories but none helped either.
|
| I then contacted the Online assisted Support, and they tried to walk
through
| the steps, but after they all failed, the last response was to use the
| "Repair Feature of the XP disc." I tried it and nothing changed, and then
| they would not respond back after that, I sent several emails, but they
| basically abandoned me.
|
| If anyone could point me in a direction I would be grateful.

Well, between TaurArian and Robin's suggestions, the 0x800A138F error has
stopped showing up, but the 0x80070005 remains.

I tried the Dial-A-Fix and it showed some errors it could not fix at this
time.

Also, in the HKEY registry under the AutoUpdate file, the "Full Control" and
"Read" boxes are Grayed out, but checked? Is that the same thing as not
being checked?

The WindowsUpdate folder shows them as Green checkable.

Thanks for your suggestions.

"TaurArian [MS-MVP]" wrote:

> 0x800A138F
>
> Step 1:
> Verify that your computer's date and time are accurate and that the Internet
> Explorer language option is not empty.
> To check the language setting in Internet Explorer:
> 1. Click "Tools" and then choose "Internet Options"
> 2. Click the "Languages" button
> 3. Make sure at least one language is listed in the "Language Options"
> dialog.
>
> When checking your date (including the year) and time, also check the
> Internet Time and Time Zone. Double click on the date/time in the
> notification/system tray area, select Internet Time Tab and then select
> update now. If it's not already checked, check automatically synchronize
> with an Internet Time Server - WinXP.
>
> Step 2:
> Also check these settings:
> 1. Tools > Internet Options > Advanced
> 2. Scroll down to the Security Settings.
> 3. Make sure that the two boxes are checked that say "Enable SSL 2" or
> "Enable SSL 3".
> 4. Uncheck "Check for server certificate revocation"
>
> Step 3:
> Also delete Temporary Internet Files
> 1. Tools > Internet Options > General
> 2. Under Temporary Internet files, click Delete Files, click OK
>
> Step 4:
> 1. Tools > Internet Options > Security
> 2. Click Trusted sites, click Default Level.
> Click the Sites button and clear the check box "Require server verification
> (https for all sites in this zone."
> Now add the following :
> http://*.windowsupdate.microsoft.com
> https://*.windowsupdate.microsoft.com
> http://download.windowsupdate.com
>
> If required, reboot and try Windows Update again. If still no success, have
> a look at the following links for more clues.
>
> Further Information:
>
> Error 0x800A138F
> http://www3.telus.net/dandemar/0x800a138f.htm
>
> The aim of this article is to help you solve this 0x800A138F problem and
> have you updating your Windows XP Professional or Home Edition computer as
> soon as possible!
> http://www.updatexp.com/0x800A138F.html
>
>
> 0x80070005
>
> Check points:
>
> Make sure the Administrators group has Full Control permissions to the Auto
> Update registry key.
> 1. Use an account that has administrative credentials to log on to the
> Windows XP computer.
> 2. Click Start, click Run, and then type the following command: regedit
> 3. Click OK.
> 4. Navigate to the following key in the registry:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\Auto
> Update
> 5. Right-click the Auto Update folder, and then click Permissions.
> 6. Make sure that the Administrators group has Full Control.
>
> Also check especially if the WindowsUpdate.log file will also read errors
> 0x80070005 and 0x80080005
> (for Windows XP & Windows Server 2003
> Locate the following key:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate.
> On the menu, click Edit. Click Permissions.
> For Administrator and System, select the Allow check boxes next to Full
> Control and Read permissions. NOTE: In certain instances, these check boxes
> are grayed out. Ensure all accounts have appropriate permissions.
> Click Apply, Click OK, Close the Registry Editor.
> Restart the system.
>
> If you're using Windows XP Pro make sure it hasn't been disabled by Group
> Policy:-
> Start/Run/gpedit.msc. User Configuration/Administrative Templates/Windows
> Components/Windows Update. In the right pane, double click, Remove access to
> all Windows Update Features and set it to the default "not configured"
>
> Another workaround is to use Regmon and see for what keys get "Access
> Denied", or
> Restore the permission back to default
> http://support.microsoft.com/kb/313222/EN-US/
> How to reset security settings back to the defaults - WinXP Professional
>
> Regmon is a Registry monitoring utility that will show you which
> applications are accessing your Registry, which keys they are accessing, and
> the Registry data that they are reading and writing - all in real-time
> http://www.sysinternals.com/Utilities/Regmon.html
>
> Disclaimer: Modifying the registry can cause serious problems that may
> require you to reinstall your operating system. Use the information provided
> at your own risk.
> For further help; see Description of the Microsoft Windows registry
> http://support.microsoft.com/kb/256986/
>
> How to back up, edit, and restore the registry in Windows XP and Windows
> Server 2003
> http://support.microsoft.com/kb/322756
>
>
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping
> the information current)
>
>
> "STurbo" <> wrote in message
> news:7CCF9B9C-55E0-40FA-A9B4-...
> | Hi,
> |
> | When trying to access the WindowsUpdate site I am prompted to install the
> | new version of the WindowsUpdate Software, the install starts fine and
> gets
> | all the way through "Registering" 100%, then displays "Error".
> |
> | It says "the page you are trying to view cannot be displayed" It shows
> | error 0x800A138F and 0x80070005.
> |
> | I have searched through the NewsGroup postings but none could solve the
> | problem.
> |
> | I searched through the Frequently asked Questions & Find Solutions
> | categories but none helped either.
> |
> | I then contacted the Online assisted Support, and they tried to walk
> through
> | the steps, but after they all failed, the last response was to use the
> | "Repair Feature of the XP disc." I tried it and nothing changed, and then
> | they would not respond back after that, I sent several emails, but they
> | basically abandoned me.
> |
> | If anyone could point me in a direction I would be grateful.
>
>
>

Are you logged on as an Administrator?

Did you check out "Regmon" to see what keys have "access denied"

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"STurbo" <> wrote in message
news:BFF1A096-8C2F-4593-B7B2-...
| Well, between TaurArian and Robin's suggestions, the 0x800A138F error has
| stopped showing up, but the 0x80070005 remains.
|
| I tried the Dial-A-Fix and it showed some errors it could not fix at this
| time.
|
| Also, in the HKEY registry under the AutoUpdate file, the "Full Control"
and
| "Read" boxes are Grayed out, but checked? Is that the same thing as not
| being checked?
|
| The WindowsUpdate folder shows them as Green checkable.
|
| Thanks for your suggestions.
|
|

TaurArian,

Yes, I am logged in as an administrator(all users have full access, no
limits set) In addition I also created another user account and tried it that
way with no success.


As for the Regmon Utility, I do not locate any "Access Denied" results.
There are however "Not Found","No More Entries","Buffer Overflow"s in the
Result column. I am not sure where to go with this information?


Thanks for your replies.

"TaurArian [MS-MVP]" wrote:

> Are you logged on as an Administrator?
>
> Did you check out "Regmon" to see what keys have "access denied"
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping
> the information current)
>
>
> "STurbo" <> wrote in message
> news:BFF1A096-8C2F-4593-B7B2-...
> | Well, between TaurArian and Robin's suggestions, the 0x800A138F error has
> | stopped showing up, but the 0x80070005 remains.
> |
> | I tried the Dial-A-Fix and it showed some errors it could not fix at this
> | time.
> |
> | Also, in the HKEY registry under the AutoUpdate file, the "Full Control"
> and
> | "Read" boxes are Grayed out, but checked? Is that the same thing as not
> | being checked?
> |
> | The WindowsUpdate folder shows them as Green checkable.
> |
> | Thanks for your suggestions.
> |
> |
>
>
>

STurbo <> wrote:

> As for the Regmon Utility, I do not locate any "Access Denied"
> results.

In which case, it might be a file-system "Access Denied" rather than a
Registry one. Try using Sysinternals "FileMon" in a similar manner during
the update, to see if there are some file or folder permissions set wrongly.

--
Robin Walker [MVP Networking]

I'm sorry, I don't quite understand how to do that, could you give me a
little more details.

Thanks.

"Robin Walker [MVP]" wrote:

> STurbo <> wrote:
>
> > As for the Regmon Utility, I do not locate any "Access Denied"
> > results.
>
> In which case, it might be a file-system "Access Denied" rather than a
> Registry one. Try using Sysinternals "FileMon" in a similar manner during
> the update, to see if there are some file or folder permissions set wrongly.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Online Support not responding to you is unacceptable. I'll bring this
info to the attention of someone who will probably want to investigate
this, STurbo. Hang in there ...

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:

> Hi,
>
> When trying to access the WindowsUpdate site I am prompted to install the
> new version of the WindowsUpdate Software, the install starts fine and gets
> all the way through "Registering" 100%, then displays "Error".
>
> It says "the page you are trying to view cannot be displayed" It shows
> error 0x800A138F and 0x80070005.
>
> I have searched through the NewsGroup postings but none could solve the
> problem.
>
> I searched through the Frequently asked Questions & Find Solutions
> categories but none helped either.
>
> I then contacted the Online assisted Support, and they tried to walk through
> the steps, but after they all failed, the last response was to use the
> "Repair Feature of the XP disc." I tried it and nothing changed, and then
> they would not respond back after that, I sent several emails, but they
> basically abandoned me.
>
> If anyone could point me in a direction I would be grateful.