Windows update files no longer installed

I am getting this error and the following two repair options when I run
Windows Update and choosing either Express or Custom and cannot do any
installs at all.

"Files required to use Windows Update are no longer registered or installed
on your computer. To continue: Register or reinstall the files for me now
(Recommended) or Let me read about more steps that might be required to
solve the problem." I now also get an error saying the Phishing filter in
IE7 cannot check any websites because the phisihing server is down.

My laptop is about 3 months old, and I've never had a problem with Windows
Update before, but yesterday I let Windows Update install a new video driver
that really messed up my system. I was unable to uninstall it and get the
system working correctly again, so I formatted and re-installed the
"default" setup from the manufacturer's restore disk. The laptop is
store-bought with Win XP-SP2 Home edition.

The format went fine, so the first thing I did was run Windows Update. I
didn't want to do all 70+ updates at once, so I installed IE7 first. The
installed worked great, and I surfed around for a couple minutes. Then I
installed Media Player 11, which also went fine.

After the reboot for WMP 11, I ran Windows Update and installed the
remaining 60ish updates. After rebooting, I went back to get any remaining
updates but got this error when selecting either Express or Custom "Files
required to use Windows Update are no longer registered or installed on your
computer. To continue: Register or reinstall the files for me now
(Recommended) or Let me read about more steps that might be required to
solve the problem."

I chose the first option to let register/reinstall the files. Windows
Update did a redownload of some files, but I still got the same error. I
tried the let me read more option, but it only brought me to a generic help
screen that didn't help. One weird thing is that after I get that error,
the Phishing filter in IE7 says it cannot check the website because the
phisihing server is down.

So, I reformatted, thinking something bad happened but had the same errors
again, even with installing the 70+ files all at once this time. After
getting the errors upon reboot & retry, I removed the Software Distribution
folder, which seems to solve some other issues, but it didn't help. I tried
a few other things but still not luck.

So, I formatted a third time, installed the updates again, but still get
that same error. There are more updates that I know I need to get such as
updates for .NET, but I am unable to get past that error. Any help would be
great. Thanks.

Mark
--
To reply directly, remove the NOSPAM

See these archived, similar threads here: http://snipurl.com/15s3a

> I now also get an error saying the Phishing filter in
> IE7 cannot check any websites because the phisihing server is down.

Don't worry about that right now. Those with IE7-specific questions or
comments are asked to post to and seek support in this newsgroup:
microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities...plorer.general

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Mark D. Hall wrote:
> I am getting this error and the following two repair options when I run
> Windows Update and choosing either Express or Custom and cannot do any
> installs at all.
>
> "Files required to use Windows Update are no longer registered or
> installed
> on your computer. To continue: Register or reinstall the files for me now
> (Recommended) or Let me read about more steps that might be required to
> solve the problem." I now also get an error saying the Phishing filter in
> IE7 cannot check any websites because the phisihing server is down.
>
> My laptop is about 3 months old, and I've never had a problem with Windows
> Update before, but yesterday I let Windows Update install a new video
> driver
> that really messed up my system. I was unable to uninstall it and get the
> system working correctly again, so I formatted and re-installed the
> "default" setup from the manufacturer's restore disk. The laptop is
> store-bought with Win XP-SP2 Home edition.
>
> The format went fine, so the first thing I did was run Windows Update. I
> didn't want to do all 70+ updates at once, so I installed IE7 first. The
> installed worked great, and I surfed around for a couple minutes. Then I
> installed Media Player 11, which also went fine.
>
> After the reboot for WMP 11, I ran Windows Update and installed the
> remaining 60ish updates. After rebooting, I went back to get any
> remaining
> updates but got this error when selecting either Express or Custom "Files
> required to use Windows Update are no longer registered or installed on
> your
> computer. To continue: Register or reinstall the files for me now
> (Recommended) or Let me read about more steps that might be required to
> solve the problem."
>
> I chose the first option to let register/reinstall the files. Windows
> Update did a redownload of some files, but I still got the same error. I
> tried the let me read more option, but it only brought me to a generic
> help
> screen that didn't help. One weird thing is that after I get that error,
> the Phishing filter in IE7 says it cannot check the website because the
> phisihing server is down.
>
> So, I reformatted, thinking something bad happened but had the same errors
> again, even with installing the 70+ files all at once this time. After
> getting the errors upon reboot & retry, I removed the Software
> Distribution
> folder, which seems to solve some other issues, but it didn't help. I
> tried
> a few other things but still not luck.
>
> So, I formatted a third time, installed the updates again, but still get
> that same error. There are more updates that I know I need to get such as
> updates for .NET, but I am unable to get past that error. Any help would
> be
> great. Thanks.
>
> Mark

I'll give it a shot and see what happens. I think the IE7 errors are
related to the Windows Update errors, however, because IE7 works fine until
I run the updates. Once the updates are installed and the PC reboots, IE7
quits working. I'll do the suggestions, though and if there's any problems,
I'll ask in that forum. Thanks again.

Mark
--
To reply directly, remove the NOSPAM

"PA Bear" <> wrote in message
news:...
> See these archived, similar threads here: http://snipurl.com/15s3a
>
>> I now also get an error saying the Phishing filter in
>> IE7 cannot check any websites because the phisihing server is down.
>
> Don't worry about that right now. Those with IE7-specific questions or
> comments are asked to post to and seek support in this newsgroup:
> microsoft.public.internetexplorer.general
>
> On the web:
> http://www.microsoft.com/communities...plorer.general
>
> In your newsreader:
> news://msnews.microsoft.com/microsof...plorer.general
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
> Mark D. Hall wrote:
>> I am getting this error and the following two repair options when I run
>> Windows Update and choosing either Express or Custom and cannot do any
>> installs at all.
>>
>> "Files required to use Windows Update are no longer registered or
>> installed
>> on your computer. To continue: Register or reinstall the files for me now
>> (Recommended) or Let me read about more steps that might be required to
>> solve the problem." I now also get an error saying the Phishing filter
>> in
>> IE7 cannot check any websites because the phisihing server is down.
>>
>> My laptop is about 3 months old, and I've never had a problem with
>> Windows
>> Update before, but yesterday I let Windows Update install a new video
>> driver
>> that really messed up my system. I was unable to uninstall it and get
>> the
>> system working correctly again, so I formatted and re-installed the
>> "default" setup from the manufacturer's restore disk. The laptop is
>> store-bought with Win XP-SP2 Home edition.
>>
>> The format went fine, so the first thing I did was run Windows Update. I
>> didn't want to do all 70+ updates at once, so I installed IE7 first. The
>> installed worked great, and I surfed around for a couple minutes. Then I
>> installed Media Player 11, which also went fine.
>>
>> After the reboot for WMP 11, I ran Windows Update and installed the
>> remaining 60ish updates. After rebooting, I went back to get any
>> remaining
>> updates but got this error when selecting either Express or Custom "Files
>> required to use Windows Update are no longer registered or installed on
>> your
>> computer. To continue: Register or reinstall the files for me now
>> (Recommended) or Let me read about more steps that might be required to
>> solve the problem."
>>
>> I chose the first option to let register/reinstall the files. Windows
>> Update did a redownload of some files, but I still got the same error. I
>> tried the let me read more option, but it only brought me to a generic
>> help
>> screen that didn't help. One weird thing is that after I get that error,
>> the Phishing filter in IE7 says it cannot check the website because the
>> phisihing server is down.
>>
>> So, I reformatted, thinking something bad happened but had the same
>> errors
>> again, even with installing the 70+ files all at once this time. After
>> getting the errors upon reboot & retry, I removed the Software
>> Distribution
>> folder, which seems to solve some other issues, but it didn't help. I
>> tried
>> a few other things but still not luck.
>>
>> So, I formatted a third time, installed the updates again, but still get
>> that same error. There are more updates that I know I need to get such
>> as
>> updates for .NET, but I am unable to get past that error. Any help would
>> be
>> great. Thanks.
>>
>> Mark
>

Windows Update are no longer registered or installed on your computer

Some have reported that simply re-registering the MSXML3.DLL seems to fix the
problem.
1. Click Start.
2. Choose Run.
3. In the Run box, type: regsvr32 MSXML3.DLL
Press okay

If that hasn't helped you may need to re-registered some more files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

To reinstall the Automatic Updates service, follow these steps in this article -
You receive a "Windows Update has encountered an error and cannot display the
requested page" error message when you try to install an update
http://support.microsoft.com/default...b;en-us;883614


If you need to reinstall the ActiveX controls (because they may have become
corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates
when you repair a failed installation of Windows XP Service Pack 2 or of Windows XP
Service Pack 1
http://support.microsoft.com/kb/916259


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"Mark D. Hall" <> wrote in message
news:...
| I'll give it a shot and see what happens. I think the IE7 errors are
| related to the Windows Update errors, however, because IE7 works fine until
| I run the updates. Once the updates are installed and the PC reboots, IE7
| quits working. I'll do the suggestions, though and if there's any problems,
| I'll ask in that forum. Thanks again.
|
| Mark
| --
| To reply directly, remove the NOSPAM
|
| "PA Bear" <> wrote in message
| news:...
| > See these archived, similar threads here: http://snipurl.com/15s3a
| >
| >> I now also get an error saying the Phishing filter in
| >> IE7 cannot check any websites because the phisihing server is down.
| >
| > Don't worry about that right now. Those with IE7-specific questions or
| > comments are asked to post to and seek support in this newsgroup:
| > microsoft.public.internetexplorer.general
| >
| > On the web:
| >
http://www.microsoft.com/communities...plorer.general
| >
| > In your newsreader:
| > news://msnews.microsoft.com/microsof...plorer.general
| > --
| > ~Robear Dyer (PA Bear)
| > MS MVP-Windows (IE, OE, Security, Shell/User)
| >
| > Mark D. Hall wrote:
| >> I am getting this error and the following two repair options when I run
| >> Windows Update and choosing either Express or Custom and cannot do any
| >> installs at all.
| >>
| >> "Files required to use Windows Update are no longer registered or
| >> installed
| >> on your computer. To continue: Register or reinstall the files for me now
| >> (Recommended) or Let me read about more steps that might be required to
| >> solve the problem." I now also get an error saying the Phishing filter
| >> in
| >> IE7 cannot check any websites because the phisihing server is down.
| >>
| >> My laptop is about 3 months old, and I've never had a problem with
| >> Windows
| >> Update before, but yesterday I let Windows Update install a new video
| >> driver
| >> that really messed up my system. I was unable to uninstall it and get
| >> the
| >> system working correctly again, so I formatted and re-installed the
| >> "default" setup from the manufacturer's restore disk. The laptop is
| >> store-bought with Win XP-SP2 Home edition.
| >>
| >> The format went fine, so the first thing I did was run Windows Update. I
| >> didn't want to do all 70+ updates at once, so I installed IE7 first. The
| >> installed worked great, and I surfed around for a couple minutes. Then I
| >> installed Media Player 11, which also went fine.
| >>
| >> After the reboot for WMP 11, I ran Windows Update and installed the
| >> remaining 60ish updates. After rebooting, I went back to get any
| >> remaining
| >> updates but got this error when selecting either Express or Custom "Files
| >> required to use Windows Update are no longer registered or installed on
| >> your
| >> computer. To continue: Register or reinstall the files for me now
| >> (Recommended) or Let me read about more steps that might be required to
| >> solve the problem."
| >>
| >> I chose the first option to let register/reinstall the files. Windows
| >> Update did a redownload of some files, but I still got the same error. I
| >> tried the let me read more option, but it only brought me to a generic
| >> help
| >> screen that didn't help. One weird thing is that after I get that error,
| >> the Phishing filter in IE7 says it cannot check the website because the
| >> phisihing server is down.
| >>
| >> So, I reformatted, thinking something bad happened but had the same
| >> errors
| >> again, even with installing the 70+ files all at once this time. After
| >> getting the errors upon reboot & retry, I removed the Software
| >> Distribution
| >> folder, which seems to solve some other issues, but it didn't help. I
| >> tried
| >> a few other things but still not luck.
| >>
| >> So, I formatted a third time, installed the updates again, but still get
| >> that same error. There are more updates that I know I need to get such
| >> as
| >> updates for .NET, but I am unable to get past that error. Any help would
| >> be
| >> great. Thanks.
| >>
| >> Mark
| >
|
|

Thanks for help! Just typing "regsvr32 MSXML3.DLL" at a command prompt
fixed it.

Mark
--
To reply directly, remove the NOSPAM


"TaurArian [MS-MVP]" <> wrote in message
news:u$...
> Windows Update are no longer registered or installed on your computer
>
> Some have reported that simply re-registering the MSXML3.DLL seems to fix
> the
> problem.
> 1. Click Start.
> 2. Choose Run.
> 3. In the Run box, type: regsvr32 MSXML3.DLL
> Press okay
>
> If that hasn't helped you may need to re-registered some more files:
>
> 1. Click Start.
> 2. Choose Run.
> 3. In the Run box, type (pressing okay after each one) :-
>
> net stop wuauserv
>
> Repeat for the following:
> regsvr32 wuapi.dll
> regsvr32 wups.dll
> regsvr32 wuaueng.dll
> regsvr32 wuaueng1.dll
> regsvr32 wucltui.dll
> regsvr32 wuweb.dll
> regsvr32 MSXML3.dll
> regsvr32 qmgr.dll
> regsvr32 qmgrprxy.dll
> regsvr32 jscript.dll
>
> net start wuauserv
>
> To reinstall the Automatic Updates service, follow these steps in this
> article -
> You receive a "Windows Update has encountered an error and cannot display
> the
> requested page" error message when you try to install an update
> http://support.microsoft.com/default...b;en-us;883614
>
>
> If you need to reinstall the ActiveX controls (because they may have
> become
> corrupt):-
>
> Follow this article -
> The Windows Update Web site and the Microsoft Update Web site do not scan
> for updates
> when you repair a failed installation of Windows XP Service Pack 2 or of
> Windows XP
> Service Pack 1
> http://support.microsoft.com/kb/916259
>
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> Get Safe online: http://www.getsafeonline.org/
> (Links to web pages and MSKB Articles are posted for the purposes of
> keeping the
> information current)
>
>
> "Mark D. Hall" <> wrote in message
> news:...
> | I'll give it a shot and see what happens. I think the IE7 errors are
> | related to the Windows Update errors, however, because IE7 works fine
> until
> | I run the updates. Once the updates are installed and the PC reboots,
> IE7
> | quits working. I'll do the suggestions, though and if there's any
> problems,
> | I'll ask in that forum. Thanks again.
> |
> | Mark
> | --
> | To reply directly, remove the NOSPAM
> |
> | "PA Bear" <> wrote in message
> | news:...
> | > See these archived, similar threads here: http://snipurl.com/15s3a
> | >
> | >> I now also get an error saying the Phishing filter in
> | >> IE7 cannot check any websites because the phisihing server is down.
> | >
> | > Don't worry about that right now. Those with IE7-specific questions or
> | > comments are asked to post to and seek support in this newsgroup:
> | > microsoft.public.internetexplorer.general
> | >
> | > On the web:
> | >
> http://www.microsoft.com/communities...plorer.general
> | >
> | > In your newsreader:
> | > news://msnews.microsoft.com/microsof...plorer.general
> | > --
> | > ~Robear Dyer (PA Bear)
> | > MS MVP-Windows (IE, OE, Security, Shell/User)
> | >
> | > Mark D. Hall wrote:
> | >> I am getting this error and the following two repair options when I
> run
> | >> Windows Update and choosing either Express or Custom and cannot do
> any
> | >> installs at all.
> | >>
> | >> "Files required to use Windows Update are no longer registered or
> | >> installed
> | >> on your computer. To continue: Register or reinstall the files for me
> now
> | >> (Recommended) or Let me read about more steps that might be required
> to
> | >> solve the problem." I now also get an error saying the Phishing
> filter
> | >> in
> | >> IE7 cannot check any websites because the phisihing server is down.
> | >>
> | >> My laptop is about 3 months old, and I've never had a problem with
> | >> Windows
> | >> Update before, but yesterday I let Windows Update install a new video
> | >> driver
> | >> that really messed up my system. I was unable to uninstall it and
> get
> | >> the
> | >> system working correctly again, so I formatted and re-installed the
> | >> "default" setup from the manufacturer's restore disk. The laptop is
> | >> store-bought with Win XP-SP2 Home edition.
> | >>
> | >> The format went fine, so the first thing I did was run Windows
> Update. I
> | >> didn't want to do all 70+ updates at once, so I installed IE7 first.
> The
> | >> installed worked great, and I surfed around for a couple minutes.
> Then I
> | >> installed Media Player 11, which also went fine.
> | >>
> | >> After the reboot for WMP 11, I ran Windows Update and installed the
> | >> remaining 60ish updates. After rebooting, I went back to get any
> | >> remaining
> | >> updates but got this error when selecting either Express or Custom
> "Files
> | >> required to use Windows Update are no longer registered or installed
> on
> | >> your
> | >> computer. To continue: Register or reinstall the files for me now
> | >> (Recommended) or Let me read about more steps that might be required
> to
> | >> solve the problem."
> | >>
> | >> I chose the first option to let register/reinstall the files.
> Windows
> | >> Update did a redownload of some files, but I still got the same
> error. I
> | >> tried the let me read more option, but it only brought me to a
> generic
> | >> help
> | >> screen that didn't help. One weird thing is that after I get that
> error,
> | >> the Phishing filter in IE7 says it cannot check the website because
> the
> | >> phisihing server is down.
> | >>
> | >> So, I reformatted, thinking something bad happened but had the same
> | >> errors
> | >> again, even with installing the 70+ files all at once this time.
> After
> | >> getting the errors upon reboot & retry, I removed the Software
> | >> Distribution
> | >> folder, which seems to solve some other issues, but it didn't help.
> I
> | >> tried
> | >> a few other things but still not luck.
> | >>
> | >> So, I formatted a third time, installed the updates again, but still
> get
> | >> that same error. There are more updates that I know I need to get
> such
> | >> as
> | >> updates for .NET, but I am unable to get past that error. Any help
> would
> | >> be
> | >> great. Thanks.
> | >>
> | >> Mark
> | >
> |
> |
>
>

Kudos... Had the same issue on 2 identical fairly new laptops. I just reformatted for the third time today and ended up with the same error. Did a google search and found this post.

'Just typing "regsvr32 MSXML3.DLL" at a command prompt fixed it.'

Reviewing the prior updates leading up to this, I believe the culprit was the MSXML 4.0 SP2 update (KB927978)

Makes sense, since after this update MSXML3.DLL was no longer registered. Pass the word, this was a simple fix and it could have avoided many reformats!

Michael

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com