windows update freezed

Hi all, windows xp sp1 , trying to go to w.u. website it freezes with
this message:
"Checking for the latest version of the Windows Update software...

Depending on your connection speed, this might take a minute. During
this time, you may receive one or more security warnings. Review each
security warning to ensure that the content is signed by Microsoft,
and then click Install or Yes to install the software."
After that nothing happens...and I do not receive any security
warning, the page just freezes.
Please help me!!
Thank you :-)

Valentina

Valentina,

Try temporarily disabling your antivirus program and any script
blocking component of it prior to accessing Windows Update. If that
does not resolve the issue go to the WINDOWS directory and open the
WindowsUpdate.log and see if you can locate any error codes .
Here are example error code entries :

2004-09-28 13:56:18-0700 1068 4a4 WU client calls back to search
call AutomaticUpdates with code Call failed and error 0x80244010
or
2004-09-28 13:56:22-0700 1068 4a4 REPORT EVENT:
{BB646AD6-47D8-4661-8966-BC7687F5F012} 195 2004-09-28
13:56:17-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0
80244010 AutomaticUpdates Failure Software Synchronization Error:
Agent failed detecting with reason: 0x80244010
or
2004-09-28 14:52:12-0700 1068 440 WU client failed Searching for
update with error 0x80244010

Post back with the section of the log that contains it, please.


MowGreen [MVP]
===============
*-343-* FDNY
Never Forgotten
===============


Valentina wrote:
> Hi all, windows xp sp1 , trying to go to w.u. website it freezes with
> this message:
> "Checking for the latest version of the Windows Update software...
>
> Depending on your connection speed, this might take a minute. During
> this time, you may receive one or more security warnings. Review each
> security warning to ensure that the content is signed by Microsoft,
> and then click Install or Yes to install the software."
> After that nothing happens...and I do not receive any security
> warning, the page just freezes.
> Please help me!!
> Thank you :-)
>
> Valentina

"Checking for the latest version of the Windows Update software": I had the
same problem {I use WXP Home Edition, SP2} until I did the following:

You can try this link first, just to check for windows updates:

http://v4.windowsupdate.microsoft.co...en/default.asp

Click on "Scan for updates"; HOWEVER, you may still have to do [some, all
of] the following to get v4 to work

One other thing you can do: go to this link, download and run mbsa.exe:

http://www.microsoft.com/technet/sec.../mbsahome.mspx

(Do you have a 3rd-party-ZoneAlarm, McAfee, Norton,
e.g.-firewall/antivirus/privacy service program? If so, do the following; if
not, you probably either have a virus or spyware infection....you [anyone]
can email me direct at '' with system/software
specifics & I'll [try to] troubleshoot your specific problem.

Hope this helps:

1. "Tools":
a. “Internet Options">"General" tab: clear History
{personally, I have History [Days to keep] set at zero}; Delete files
(Offline content, too)
b. "Security" tab: "Trusted Sites" {uncheck
"Require...HTTPS...zone"}; Add "http://v5.windowsupdate.microsoft.com",
"windowsupdate.microsoft.com", "microsoft.com"
c. "Privacy" tab: "Advanced">"Override automatic cookie
handling">"First-party Cookies"="Accept", check "Always allow session
cookies" (Third-party Cookies optional-personally I "Block" them); uncheck
“Block pop-ups" OR include b.'s "Trusted Sites" above in "Block pop-ups
settings Exceptions" list
d. "Advanced" tab: make sure the following is checked:
"Enable Install on Demand Internet Explorer", "Enable
Install on Demand (other)", "Enable offline items to be synchronized on a
schedule"

Click "Apply" {"OK"}

2. "Tools": {possibly most important, especially if you have 3rd-party
Browser Helper Objects [BHOs], Browser Extensions [BXs], &/or similar ActiveX
Controls [OCXs]}
a. "Manage Add-ons">"Show: Add-ons currently loaded in Internet Explorer";
highlight any & all Microsoft BHOs, BXs, OCXs-Enable & update them via
"Settings" & "Updates"; highlight 3rd-party BHOs, BXs, OCXs-Disable them
one-by-one (you can either test Windows Update after each one or after
disabling all of them; 2 that are safe to leave enabled are "AcroIEHlprObj
Class [Adobe] & "SpywareGuardDLBLOCK.CBrowserHelper" [Javacool]-latest
version. THE 2 THAT STOPPED ME WERE McAfee's [Internet Security Suite
6-updated thru today's date] Privacy Bar's BX "GDIEHELP.DLL" & McAfee's
Privacy Service's BHO "GDIEHELP.DLL"

Don’t forget to re-enable all 3rd-party BHOs, BXs, AND OCXs that you know
what they are and why/how they are/got there. Use Google, Yahoo!, etc.
search engine[s] to find out info about those you are not sure about!

Sorry about the drawn-out instructions: you may not need to do all of the
above; you may need to do more {hopefully not}; most of the above is shown in
other threads-just not all [actually, MOST] of it in one place. I have not
included specific error (e.g. Error number: 0x80072F76) threads/solutions:
this is strictly for the "Checking for the latest version of the Windows
Update software": page 'freezing' up. If I find out that there's other
pertinent instruction/info, I'll post it.



"Valentina" wrote:

> Hi all, windows xp sp1 , trying to go to w.u. website it freezes with
> this message:
> "Checking for the latest version of the Windows Update software...
>
> Depending on your connection speed, this might take a minute. During
> this time, you may receive one or more security warnings. Review each
> security warning to ensure that the content is signed by Microsoft,
> and then click Install or Yes to install the software."
> After that nothing happens...and I do not receive any security
> warning, the page just freezes.
> Please help me!!
> Thank you :-)
>
> Valentina
>

"a1cyberdog" <> wrote in message news:<0211CDD6-B46E-4139-9A65->...
> "Checking for the latest version of the Windows Update software": I had the
> same problem {I use WXP Home Edition, SP2} until I did the following:
>
> You can try this link first, just to check for windows updates:
>
> http://v4.windowsupdate.microsoft.co...en/default.asp
>
> Click on "Scan for updates"; HOWEVER, you may still have to do [some, all
> of] the following to get v4 to work
>
> One other thing you can do: go to this link, download and run mbsa.exe:
>
> http://www.microsoft.com/technet/sec.../mbsahome.mspx
>
> (Do you have a 3rd-party-ZoneAlarm, McAfee, Norton,
> e.g.-firewall/antivirus/privacy service program? If so, do the following; if
> not, you probably either have a virus or spyware infection....you [anyone]
> can email me direct at '' with system/software
> specifics & I'll [try to] troubleshoot your specific problem.
>
> Hope this helps:
>
> 1. "Tools":
> a. “Internet Options">"General" tab: clear History
> {personally, I have History [Days to keep] set at zero}; Delete files
> (Offline content, too)
> b. "Security" tab: "Trusted Sites" {uncheck
> "Require...HTTPS...zone"}; Add "http://v5.windowsupdate.microsoft.com",
> "windowsupdate.microsoft.com", "microsoft.com"
> c. "Privacy" tab: "Advanced">"Override automatic cookie
> handling">"First-party Cookies"="Accept", check "Always allow session
> cookies" (Third-party Cookies optional-personally I "Block" them); uncheck
> “Block pop-ups" OR include b.'s "Trusted Sites" above in "Block pop-ups
> settings Exceptions" list
> d. "Advanced" tab: make sure the following is checked:
> "Enable Install on Demand Internet Explorer", "Enable
> Install on Demand (other)", "Enable offline items to be synchronized on a
> schedule"
>
> Click "Apply" {"OK"}
>
> 2. "Tools": {possibly most important, especially if you have 3rd-party
> Browser Helper Objects [BHOs], Browser Extensions [BXs], &/or similar ActiveX
> Controls [OCXs]}
> a. "Manage Add-ons">"Show: Add-ons currently loaded in Internet Explorer";
> highlight any & all Microsoft BHOs, BXs, OCXs-Enable & update them via
> "Settings" & "Updates"; highlight 3rd-party BHOs, BXs, OCXs-Disable them
> one-by-one (you can either test Windows Update after each one or after
> disabling all of them; 2 that are safe to leave enabled are "AcroIEHlprObj
> Class [Adobe] & "SpywareGuardDLBLOCK.CBrowserHelper" [Javacool]-latest
> version. THE 2 THAT STOPPED ME WERE McAfee's [Internet Security Suite
> 6-updated thru today's date] Privacy Bar's BX "GDIEHELP.DLL" & McAfee's
> Privacy Service's BHO "GDIEHELP.DLL"
>
> Don’t forget to re-enable all 3rd-party BHOs, BXs, AND OCXs that you know
> what they are and why/how they are/got there. Use Google, Yahoo!, etc.
> search engine[s] to find out info about those you are not sure about!
>
> Sorry about the drawn-out instructions: you may not need to do all of the
> above; you may need to do more {hopefully not}; most of the above is shown in
> other threads-just not all [actually, MOST] of it in one place. I have not
> included specific error (e.g. Error number: 0x80072F76) threads/solutions:
> this is strictly for the "Checking for the latest version of the Windows
> Update software": page 'freezing' up. If I find out that there's other
> pertinent instruction/info, I'll post it.
>
>
>
> "Valentina" wrote:
>
> > Hi all, windows xp sp1 , trying to go to w.u. website it freezes with
> > this message:
> > "Checking for the latest version of the Windows Update software...
> >
> > Depending on your connection speed, this might take a minute. During
> > this time, you may receive one or more security warnings. Review each
> > security warning to ensure that the content is signed by Microsoft,
> > and then click Install or Yes to install the software."
> > After that nothing happens...and I do not receive any security
> > warning, the page just freezes.
> > Please help me!!
> > Thank you :-)
> >
> > Valentina
> >

My w.u. are working again!!!!!! Thank you so much I did what you told
me and now everything's just fine. Thanks you're the very best ever
:-)