Windows Update Freezes (hourglass)

My Windows Update V5 is not working. Everytime I try to
use it, it just freezes (not responding according to task
manager). I can do other things on my computer but
eventually have to "end process" on my windows update
session. Then an error report gets shipped off somewhere.
I think this all started when I attempted to install SP2.
I got the notification of new updates, replied install, a
window opened up like it was analyzing my system but it
just sat there and download progress hung at 0%. I've
since ordered SP2 on CD and installed it OK.
After the SP2 install, windows update seemed much better.
I attempted to install a critical update and the same
thing happened. Download stuck at 0% and the only way out
was to end process. Now any link within the Windows Update
page hangs it up. I updated my trusted sites in IE to
include the windows update sites. My firewall is Norton
Internet Security 2004. I have MS Firewall turned off
because it said not to use 2 firewalls. Any ideas?
Thanks, Joe

Joe wrote:

> My Windows Update V5 is not working. Everytime I try to
> use it, it just freezes (not responding according to task
> manager). I can do other things on my computer but
> eventually have to "end process" on my windows update
> session. Then an error report gets shipped off somewhere.
> I think this all started when I attempted to install SP2.
> I got the notification of new updates, replied install, a
> window opened up like it was analyzing my system but it
> just sat there and download progress hung at 0%. I've
> since ordered SP2 on CD and installed it OK.
> After the SP2 install, windows update seemed much better.
> I attempted to install a critical update and the same
> thing happened. Download stuck at 0% and the only way out
> was to end process. Now any link within the Windows Update
> page hangs it up. I updated my trusted sites in IE to
> include the windows update sites. My firewall is Norton
> Internet Security 2004. I have MS Firewall turned off
> because it said not to use 2 firewalls. Any ideas?
> Thanks, Joe
Hi

Please try the following:

Click Start >> Run >>
Type the follow command in the Open box.
"net.exe stop wuauserv" (w/o quotes)
Press Ok

Repeat the same for the following commands:

regsvr32.exe wuapi.dll
regsvr32.exe wups.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wucltui.dll
regsvr32.exe msxml3.dll
net.exe start wuauserv


Restart the machine and try WU site again.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

>-----Original Message-----
>Joe wrote:
>
>> My Windows Update V5 is not working. Everytime I try
to
>> use it, it just freezes (not responding according to
task
>> manager). I can do other things on my computer but
>> eventually have to "end process" on my windows update
>> session. Then an error report gets shipped off
somewhere.
>> I think this all started when I attempted to install
SP2.
>> I got the notification of new updates, replied
install, a
>> window opened up like it was analyzing my system but
it
>> just sat there and download progress hung at 0%. I've
>> since ordered SP2 on CD and installed it OK.
>> After the SP2 install, windows update seemed much
better.
>> I attempted to install a critical update and the same
>> thing happened. Download stuck at 0% and the only way
out
>> was to end process. Now any link within the Windows
Update
>> page hangs it up. I updated my trusted sites in IE to
>> include the windows update sites. My firewall is
Norton
>> Internet Security 2004. I have MS Firewall turned off
>> because it said not to use 2 firewalls. Any ideas?
>> Thanks, Joe
>Hi
>
>Please try the following:
>
>Click Start >> Run >>
>Type the follow command in the Open box.
>"net.exe stop wuauserv" (w/o quotes)
>Press Ok
>
>Repeat the same for the following commands:
>
>regsvr32.exe wuapi.dll
>regsvr32.exe wups.dll
>regsvr32.exe wuaueng.dll
>regsvr32.exe wucltui.dll
>regsvr32.exe msxml3.dll
>net.exe start wuauserv
>
>
>Restart the machine and try WU site again.
>
>
>--
>torgeir, Microsoft MVP Scripting and WMI, Porsgrunn
Norway
>Administration scripting examples and an ONLINE version
of
>the 1328 page Scripting Guide:
>http://www.microsoft.com/technet/scr...er/default.msp
x
>.
>
Thanks for the reply. I did what you recommended except
that msxml3.dll could not be found when I issued the
regsvr32 command. I rebooted, started WU, clicked on
Custom Install, then the cursor appeared as if I was on a
link no matter where I placed it. Task Manager shows WU
running but it appears non responsive. If I right click
on the task bar entry for WU I can see that the "windows
is looking for available updates" progress bar is looping
back and forth and the hour glass is present. I am left
no choice but to once again "end process" with task
manager. Please advise as to what I should do next.
Thanks again. Joe

wrote:

> Thanks for the reply. I did what you recommended except
> that msxml3.dll could not be found when I issued the
> regsvr32 command.
Hi

This is not good, it is a vital file for WU.

Unless you have installed Windows XP SP2, download and install
Microsoft XML Parser (MSXML) 3.0 Service Pack 4 (SP4) and see if
it helps.

In the link below, set the correct language for your OS and press the
Go button (in the upper right corner). Then download and run the
msxml3xxx.msi file found at the bottom of Web page (msxml3usa.msi
for English OS).

http://www.microsoft.com/downloads/d...DisplayLang=en

After the installation isa finished, try the "regsvr32.exe msxml3.dll"
command agin.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

>-----Original Message-----
> wrote:
>
>> Thanks for the reply. I did what you recommended
except
>> that msxml3.dll could not be found when I issued the
>> regsvr32 command.
>Hi
>
>This is not good, it is a vital file for WU.
>
>Unless you have installed Windows XP SP2, download and
install
>Microsoft XML Parser (MSXML) 3.0 Service Pack 4 (SP4)
and see if
>it helps.
>
>In the link below, set the correct language for your OS
and press the
>Go button (in the upper right corner). Then download and
run the
>msxml3xxx.msi file found at the bottom of Web page
(msxml3usa.msi
>for English OS).
>
>http://www.microsoft.com/downloads/details.aspx?
FamilyID=c0f86022-2d4c-4162-8fb8-
66bfc12f32b0&DisplayLang=en
>
>After the installation isa finished, try
the "regsvr32.exe msxml3.dll"
>command agin.
>
>
>
>--
>torgeir, Microsoft MVP Scripting and WMI, Porsgrunn
Norway
>Administration scripting examples and an ONLINE version
of
>the 1328 page Scripting Guide:
>http://www.microsoft.com/technet/scr...er/default.msp
x
>.
>
Torgeir, Thanks again but that did not help. I actually
misread the msxml3 as msxm13 (13 numeric). So I did the
regsvr32 command with the module name correctly,
restarted WU then rebooted with the same result. Any
other ideas? Thanks, Joe