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Torgeir Bakken \(MVP\)
Guest
Posts: n/a
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Hi,
Please try this: Click Start >> Run >> Type the follow command in the Open box. "net.exe stop wuauserv" (w/o quotes) Press Ok Repeat the same for the following commands: regsvr32.exe wuapi.dll regsvr32.exe wups.dll regsvr32.exe wuaueng.dll regsvr32.exe wucltui.dll regsvr32.exe MSXML3.dll net.exe start wuauserv Now try the WU site again. If the above didn't work out: See if reinstalling the Windows Update Agent using the standalone installer solves the problem. Download location for WindowsUpdateAgent20-x86.exe http://go.microsoft.com/fwlink/?LinkId=43264 If it says "Install is not needed since Windows Update Agent is already installed.", run the exe with the command line switch /wuforce, like this: WindowsUpdateAgent20-x86.exe /wuforce Dave wrote: > Hi there, > > I am wondering if anyone can help with this. We have a customer who can't > use Windows updates. We have done research on this issue and still can't get > the machine to get passed the "Checking if your computer has the latest > version of Windows Updating software..." Screen. I have tried resetting the > update software by running the IUCTL software from teh specified cab and if I > do that it reports that it is downloading the software which it does quicker > than normally and then it gets stuck on registering the software at 100% and > goes no further. If I close the browser at that point and go back the the > windows updates site, it gets stuck at the checking screen again. I am going > to include the error log from the windowsupdates.log file below and hopefully > someone can decipher it better than I. Thanks for your time. > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > Microsoft.Update.AutoUpdate failed: error 0x800401f3 > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > Microsoft.Update.AutoUpdate failed: error 0x800401f3 > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > Microsoft.Update.SystemInfo failed: error 0x800401f3 > 2006-02-13 16:56:44 792 758 AU ########### AU: Initializing Automatic > Updates ########### > 2006-02-13 16:56:44 792 758 AU AU setting next detection timeout to > 2006-02-13 23:56:44 > 2006-02-13 16:56:44 792 758 AU # Approval type: Pre-install notify (User > preference) > 2006-02-13 16:56:44 792 758 AU # Auto-install minor updates: No (User > preference) > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to get session from datastore, > error = 0x80004002 > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to Unserialize from data > store, error = 0x80004002 > 2006-02-13 16:56:45 792 758 AU # WARNING: Exit code = 0x80004002 > 2006-02-13 16:56:45 792 758 AU AU Restart required.... > 2006-02-13 17:12:08 1176 4a8 Misc =========== Logging initialized (build: > 5.8.0.2469, tz: -0700) =========== > 2006-02-13 17:12:08 1176 4a8 Misc = Process: C:\WINDOWS\Explorer.EXE > 2006-02-13 17:12:08 1176 4a8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > 2006-02-13 17:12:08 1176 4a8 Shutdwn Install at shutdown: no updates to > install > 2006-02-13 17:12:08 1176 4a8 Shutdwn FATAL: WUCheckForUpdatesAtShutdown > failed, hr=80080005 > 2006-02-13 17:15:16 468 424 Misc =========== Logging initialized (build: > 5.8.0.2469, tz: -0700) =========== > 2006-02-13 17:15:16 468 424 Misc = Process: > \??\C:\WINDOWS\system32\winlogon.exe > 2006-02-13 17:15:16 468 424 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > 2006-02-13 17:15:16 468 424 Shutdwn FATAL: WUAutoUpdateAtShutdown failed, > hr=80080005 > 2006-02-13 17:15:17 792 758 Service ********* > 2006-02-13 17:15:17 792 758 Service ** END ** Service: Service exit > [Exit code = 0x240001] > 2006-02-13 17:15:17 792 758 Service ************* > 2006-02-14 08:16:52 800 d0 Misc =========== Logging initialized (build: > 5.8.0.2469, tz: -0700) =========== > 2006-02-14 08:16:52 800 d0 Misc = Process: C:\WINDOWS\System32\svchost.exe > 2006-02-14 08:16:52 800 d0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > 2006-02-14 08:16:52 800 d0 Service ************* > 2006-02-14 08:16:52 800 d0 Service ** START ** Service: Service startup > 2006-02-14 08:16:52 800 d0 Service ********* > 2006-02-14 08:16:52 800 d0 Agent * WU client version 5.8.0.2469 > 2006-02-14 08:16:53 800 d0 Agent * WARNING: Failed to obtain SusClientId > 2006-02-14 08:16:53 800 d0 Agent * Base directory: > C:\WINDOWS\SoftwareDistribution > 2006-02-14 08:16:53 800 d0 Agent * Access type: No proxy > 2006-02-14 08:16:53 800 d0 Agent * Network state: Connected > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing Windows > Update Agent *********** > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing global > settings cache *********** > 2006-02-14 08:17:40 800 d0 Agent * WSUS server: <NULL> > 2006-02-14 08:17:40 800 d0 Agent * WSUS status server: <NULL> > 2006-02-14 08:17:40 800 d0 Agent * Target group: (Unassigned Computers) > 2006-02-14 08:17:40 800 d0 Agent * Windows Update access disabled: No > 2006-02-14 08:17:41 800 d0 DnldMgr Download manager restoring 0 downloads > 2006-02-14 08:17:41 800 d0 Agent * Failed to load persisted download > calls, error = 0x80004002 > 2006-02-14 08:17:42 800 d0 Agent WARNING: > DeleteVolatileServices::GetServiceList failed with 0x80004002. > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL: > DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with > 0x80004002. > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL: > DM:CAgentDownloadManager: elayedInit: RestoreDownloadJobs failed with> 0x00000000. > 2006-02-14 08:17:42 800 d0 AU ########### AU: Initializing Automatic > Updates ########### > 2006-02-14 08:17:42 800 d0 AU AU setting next detection timeout to > 2006-02-14 15:17:42 > 2006-02-14 08:17:43 800 d0 AU # Approval type: Pre-install notify (User > preference) > 2006-02-14 08:17:43 800 d0 AU # Auto-install minor updates: No (User > preference) > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to get session from datastore, > error = 0x80004002 > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to Unserialize from data > store, error = 0x80004002 > 2006-02-14 08:17:43 800 d0 AU # WARNING: Exit code = 0x80004002 > 2006-02-14 08:17:43 800 d0 AU WARNING: InitAUComponents Failed, will > restart AU in 30 mins, error = 0x80004002 > 2006-02-14 08:17:43 800 d0 AU AU Restart required.... > 2006-02-14 08:17:44 800 65c DnldMgr FATAL: > DM:CAgentDownloadManager::CheckAllCallDownloadStat es: GetSession failed with > 0x80004002. > -- torgeir, Microsoft MVP Scripting, Porsgrunn Norway Administration scripting examples and an ONLINE version of the 1328 page Scripting Guide: http://www.microsoft.com/technet/scr...r/default.mspx |
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Dave
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Posts: n/a
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Thanks for your time, That appears to have gotten it over the hump. I have
another question, is there a site that this fix is reported on? If you could provide the link for it, I would be greatful. Thanks. Dave "Torgeir Bakken (MVP)" wrote: > Hi, > > Please try this: > > Click Start >> Run >> > > Type the follow command in the Open box. > "net.exe stop wuauserv" (w/o quotes) > Press Ok > > Repeat the same for the following commands: > > regsvr32.exe wuapi.dll > regsvr32.exe wups.dll > regsvr32.exe wuaueng.dll > regsvr32.exe wucltui.dll > regsvr32.exe MSXML3.dll > net.exe start wuauserv > > Now try the WU site again. > > > If the above didn't work out: > > See if reinstalling the Windows Update Agent using the standalone > installer solves the problem. > > Download location for WindowsUpdateAgent20-x86.exe > http://go.microsoft.com/fwlink/?LinkId=43264 > > If it says "Install is not needed since Windows Update Agent is > already installed.", run the exe with the command line switch > /wuforce, like this: > > WindowsUpdateAgent20-x86.exe /wuforce > > > > > Dave wrote: > > Hi there, > > > > I am wondering if anyone can help with this. We have a customer who can't > > use Windows updates. We have done research on this issue and still can't get > > the machine to get passed the "Checking if your computer has the latest > > version of Windows Updating software..." Screen. I have tried resetting the > > update software by running the IUCTL software from teh specified cab and if I > > do that it reports that it is downloading the software which it does quicker > > than normally and then it gets stuck on registering the software at 100% and > > goes no further. If I close the browser at that point and go back the the > > windows updates site, it gets stuck at the checking screen again. I am going > > to include the error log from the windowsupdates.log file below and hopefully > > someone can decipher it better than I. Thanks for your time. > > > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > > Microsoft.Update.AutoUpdate failed: error 0x800401f3 > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > > Microsoft.Update.AutoUpdate failed: error 0x800401f3 > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > > Microsoft.Update.SystemInfo failed: error 0x800401f3 > > 2006-02-13 16:56:44 792 758 AU ########### AU: Initializing Automatic > > Updates ########### > > 2006-02-13 16:56:44 792 758 AU AU setting next detection timeout to > > 2006-02-13 23:56:44 > > 2006-02-13 16:56:44 792 758 AU # Approval type: Pre-install notify (User > > preference) > > 2006-02-13 16:56:44 792 758 AU # Auto-install minor updates: No (User > > preference) > > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to get session from datastore, > > error = 0x80004002 > > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to Unserialize from data > > store, error = 0x80004002 > > 2006-02-13 16:56:45 792 758 AU # WARNING: Exit code = 0x80004002 > > 2006-02-13 16:56:45 792 758 AU AU Restart required.... > > 2006-02-13 17:12:08 1176 4a8 Misc =========== Logging initialized (build: > > 5.8.0.2469, tz: -0700) =========== > > 2006-02-13 17:12:08 1176 4a8 Misc = Process: C:\WINDOWS\Explorer.EXE > > 2006-02-13 17:12:08 1176 4a8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > > 2006-02-13 17:12:08 1176 4a8 Shutdwn Install at shutdown: no updates to > > install > > 2006-02-13 17:12:08 1176 4a8 Shutdwn FATAL: WUCheckForUpdatesAtShutdown > > failed, hr=80080005 > > 2006-02-13 17:15:16 468 424 Misc =========== Logging initialized (build: > > 5.8.0.2469, tz: -0700) =========== > > 2006-02-13 17:15:16 468 424 Misc = Process: > > \??\C:\WINDOWS\system32\winlogon.exe > > 2006-02-13 17:15:16 468 424 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > > 2006-02-13 17:15:16 468 424 Shutdwn FATAL: WUAutoUpdateAtShutdown failed, > > hr=80080005 > > 2006-02-13 17:15:17 792 758 Service ********* > > 2006-02-13 17:15:17 792 758 Service ** END ** Service: Service exit > > [Exit code = 0x240001] > > 2006-02-13 17:15:17 792 758 Service ************* > > 2006-02-14 08:16:52 800 d0 Misc =========== Logging initialized (build: > > 5.8.0.2469, tz: -0700) =========== > > 2006-02-14 08:16:52 800 d0 Misc = Process: C:\WINDOWS\System32\svchost.exe > > 2006-02-14 08:16:52 800 d0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > > 2006-02-14 08:16:52 800 d0 Service ************* > > 2006-02-14 08:16:52 800 d0 Service ** START ** Service: Service startup > > 2006-02-14 08:16:52 800 d0 Service ********* > > 2006-02-14 08:16:52 800 d0 Agent * WU client version 5.8.0.2469 > > 2006-02-14 08:16:53 800 d0 Agent * WARNING: Failed to obtain SusClientId > > 2006-02-14 08:16:53 800 d0 Agent * Base directory: > > C:\WINDOWS\SoftwareDistribution > > 2006-02-14 08:16:53 800 d0 Agent * Access type: No proxy > > 2006-02-14 08:16:53 800 d0 Agent * Network state: Connected > > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing Windows > > Update Agent *********** > > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing global > > settings cache *********** > > 2006-02-14 08:17:40 800 d0 Agent * WSUS server: <NULL> > > 2006-02-14 08:17:40 800 d0 Agent * WSUS status server: <NULL> > > 2006-02-14 08:17:40 800 d0 Agent * Target group: (Unassigned Computers) > > 2006-02-14 08:17:40 800 d0 Agent * Windows Update access disabled: No > > 2006-02-14 08:17:41 800 d0 DnldMgr Download manager restoring 0 downloads > > 2006-02-14 08:17:41 800 d0 Agent * Failed to load persisted download > > calls, error = 0x80004002 > > 2006-02-14 08:17:42 800 d0 Agent WARNING: > > DeleteVolatileServices::GetServiceList failed with 0x80004002. > > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL: > > DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with > > 0x80004002. > > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL: > > DM:CAgentDownloadManager: elayedInit: RestoreDownloadJobs failed with> > 0x00000000. > > 2006-02-14 08:17:42 800 d0 AU ########### AU: Initializing Automatic > > Updates ########### > > 2006-02-14 08:17:42 800 d0 AU AU setting next detection timeout to > > 2006-02-14 15:17:42 > > 2006-02-14 08:17:43 800 d0 AU # Approval type: Pre-install notify (User > > preference) > > 2006-02-14 08:17:43 800 d0 AU # Auto-install minor updates: No (User > > preference) > > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to get session from datastore, > > error = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to Unserialize from data > > store, error = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU # WARNING: Exit code = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU WARNING: InitAUComponents Failed, will > > restart AU in 30 mins, error = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU AU Restart required.... > > 2006-02-14 08:17:44 800 65c DnldMgr FATAL: > > DM:CAgentDownloadManager::CheckAllCallDownloadStat es: GetSession failed with > > 0x80004002. > > > > > -- > torgeir, Microsoft MVP Scripting, Porsgrunn Norway > Administration scripting examples and an ONLINE version of > the 1328 page Scripting Guide: > http://www.microsoft.com/technet/scr...r/default.mspx > |
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johnnyB
Guest
Posts: n/a
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Hi Torgeir,
I tried what you did but it still gives the same result. "Torgeir Bakken (MVP)" wrote: > Hi, > > Please try this: > > Click Start >> Run >> > > Type the follow command in the Open box. > "net.exe stop wuauserv" (w/o quotes) > Press Ok > > Repeat the same for the following commands: > > regsvr32.exe wuapi.dll > regsvr32.exe wups.dll > regsvr32.exe wuaueng.dll > regsvr32.exe wucltui.dll > regsvr32.exe MSXML3.dll > net.exe start wuauserv > > Now try the WU site again. > > > If the above didn't work out: > > See if reinstalling the Windows Update Agent using the standalone > installer solves the problem. > > Download location for WindowsUpdateAgent20-x86.exe > http://go.microsoft.com/fwlink/?LinkId=43264 > > If it says "Install is not needed since Windows Update Agent is > already installed.", run the exe with the command line switch > /wuforce, like this: > > WindowsUpdateAgent20-x86.exe /wuforce > > > > > Dave wrote: > > Hi there, > > > > I am wondering if anyone can help with this. We have a customer who can't > > use Windows updates. We have done research on this issue and still can't get > > the machine to get passed the "Checking if your computer has the latest > > version of Windows Updating software..." Screen. I have tried resetting the > > update software by running the IUCTL software from teh specified cab and if I > > do that it reports that it is downloading the software which it does quicker > > than normally and then it gets stuck on registering the software at 100% and > > goes no further. If I close the browser at that point and go back the the > > windows updates site, it gets stuck at the checking screen again. I am going > > to include the error log from the windowsupdates.log file below and hopefully > > someone can decipher it better than I. Thanks for your time. > > > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > > Microsoft.Update.AutoUpdate failed: error 0x800401f3 > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > > Microsoft.Update.AutoUpdate failed: error 0x800401f3 > > 2006-02-13 16:45:18 1648 668 WUWeb FATAL: CreateObject for > > Microsoft.Update.SystemInfo failed: error 0x800401f3 > > 2006-02-13 16:56:44 792 758 AU ########### AU: Initializing Automatic > > Updates ########### > > 2006-02-13 16:56:44 792 758 AU AU setting next detection timeout to > > 2006-02-13 23:56:44 > > 2006-02-13 16:56:44 792 758 AU # Approval type: Pre-install notify (User > > preference) > > 2006-02-13 16:56:44 792 758 AU # Auto-install minor updates: No (User > > preference) > > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to get session from datastore, > > error = 0x80004002 > > 2006-02-13 16:56:45 792 758 AU FATAL: Failed to Unserialize from data > > store, error = 0x80004002 > > 2006-02-13 16:56:45 792 758 AU # WARNING: Exit code = 0x80004002 > > 2006-02-13 16:56:45 792 758 AU AU Restart required.... > > 2006-02-13 17:12:08 1176 4a8 Misc =========== Logging initialized (build: > > 5.8.0.2469, tz: -0700) =========== > > 2006-02-13 17:12:08 1176 4a8 Misc = Process: C:\WINDOWS\Explorer.EXE > > 2006-02-13 17:12:08 1176 4a8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > > 2006-02-13 17:12:08 1176 4a8 Shutdwn Install at shutdown: no updates to > > install > > 2006-02-13 17:12:08 1176 4a8 Shutdwn FATAL: WUCheckForUpdatesAtShutdown > > failed, hr=80080005 > > 2006-02-13 17:15:16 468 424 Misc =========== Logging initialized (build: > > 5.8.0.2469, tz: -0700) =========== > > 2006-02-13 17:15:16 468 424 Misc = Process: > > \??\C:\WINDOWS\system32\winlogon.exe > > 2006-02-13 17:15:16 468 424 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > > 2006-02-13 17:15:16 468 424 Shutdwn FATAL: WUAutoUpdateAtShutdown failed, > > hr=80080005 > > 2006-02-13 17:15:17 792 758 Service ********* > > 2006-02-13 17:15:17 792 758 Service ** END ** Service: Service exit > > [Exit code = 0x240001] > > 2006-02-13 17:15:17 792 758 Service ************* > > 2006-02-14 08:16:52 800 d0 Misc =========== Logging initialized (build: > > 5.8.0.2469, tz: -0700) =========== > > 2006-02-14 08:16:52 800 d0 Misc = Process: C:\WINDOWS\System32\svchost.exe > > 2006-02-14 08:16:52 800 d0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll > > 2006-02-14 08:16:52 800 d0 Service ************* > > 2006-02-14 08:16:52 800 d0 Service ** START ** Service: Service startup > > 2006-02-14 08:16:52 800 d0 Service ********* > > 2006-02-14 08:16:52 800 d0 Agent * WU client version 5.8.0.2469 > > 2006-02-14 08:16:53 800 d0 Agent * WARNING: Failed to obtain SusClientId > > 2006-02-14 08:16:53 800 d0 Agent * Base directory: > > C:\WINDOWS\SoftwareDistribution > > 2006-02-14 08:16:53 800 d0 Agent * Access type: No proxy > > 2006-02-14 08:16:53 800 d0 Agent * Network state: Connected > > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing Windows > > Update Agent *********** > > 2006-02-14 08:17:40 800 d0 Agent *********** Agent: Initializing global > > settings cache *********** > > 2006-02-14 08:17:40 800 d0 Agent * WSUS server: <NULL> > > 2006-02-14 08:17:40 800 d0 Agent * WSUS status server: <NULL> > > 2006-02-14 08:17:40 800 d0 Agent * Target group: (Unassigned Computers) > > 2006-02-14 08:17:40 800 d0 Agent * Windows Update access disabled: No > > 2006-02-14 08:17:41 800 d0 DnldMgr Download manager restoring 0 downloads > > 2006-02-14 08:17:41 800 d0 Agent * Failed to load persisted download > > calls, error = 0x80004002 > > 2006-02-14 08:17:42 800 d0 Agent WARNING: > > DeleteVolatileServices::GetServiceList failed with 0x80004002. > > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL: > > DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with > > 0x80004002. > > 2006-02-14 08:17:42 800 d0 DnldMgr FATAL: > > DM:CAgentDownloadManager: elayedInit: RestoreDownloadJobs failed with> > 0x00000000. > > 2006-02-14 08:17:42 800 d0 AU ########### AU: Initializing Automatic > > Updates ########### > > 2006-02-14 08:17:42 800 d0 AU AU setting next detection timeout to > > 2006-02-14 15:17:42 > > 2006-02-14 08:17:43 800 d0 AU # Approval type: Pre-install notify (User > > preference) > > 2006-02-14 08:17:43 800 d0 AU # Auto-install minor updates: No (User > > preference) > > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to get session from datastore, > > error = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU FATAL: Failed to Unserialize from data > > store, error = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU # WARNING: Exit code = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU WARNING: InitAUComponents Failed, will > > restart AU in 30 mins, error = 0x80004002 > > 2006-02-14 08:17:43 800 d0 AU AU Restart required.... > > 2006-02-14 08:17:44 800 65c DnldMgr FATAL: > > DM:CAgentDownloadManager::CheckAllCallDownloadStat es: GetSession failed with > > 0x80004002. > > > > > -- > torgeir, Microsoft MVP Scripting, Porsgrunn Norway > Administration scripting examples and an ONLINE version of > the 1328 page Scripting Guide: > http://www.microsoft.com/technet/scr...r/default.mspx > |
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