Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB890830).
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Carla wrote:
> Hello everyone
>
> I need urgently your help in resolving this problem!
> As usual, I've started my Windows Update and I've chosen to install the
> following updates for windows vista: KB958690, KB960225, KB959772,
> KB905866
> and KB890830.
> I've downloaded all these updates, Windows has automatically created a
> restore point and the instalation started; I've noticed that Windows
> Update
> was workinkg more slownly than usual but when it started to install the
> KB890830 (remove malware tool) it suddenly stopped. The process has
> stopped
> on 66% and still is stopped since more than one hour. All the other
> updates
> are installed. All of them have not more than 16, 17 MB! This is not
> normal.
> The PC still works normally, except the Windows Update. I don't have any
> error message, I choose to stop the Instalation Process and I close the
> Windows Update window, but the Windows Update symbol is still activated on
> my desktop bar.
> I know that this may sound ridiculous for some of you but I'm afraid to
> reeboot the PC with Windows Update active and to create problems in my OS.
>
> Can you please help me out? I've noticed lots of people are having the
> same
> problems.
>
> Thank you
>
> Regards