Windows Update Install Hangs on "Initializing installation..."

I have tried a number of the things that seem to be related to Windows Update
issues on this site and still had no joy.

Problem initially seen with Automatic Updates on, but did not install on
shutdown, despite leaving machine on for several hours! Just stayed on
"Installing 1 of 3..."

Have since tried more manual control, even with firewalls/spyware checkers
off, etc, but despite seemingly successful download, just get stuck on
"Initializing installation..." in status window with absolutely nothing in
the progress bar.

Please help - it's driving me nuts!

Thanks in anticipation of some kind assistance!

Hi Daz,

What operating system are you using?

A look at the contents of the WindowsUpdate.log file might display an error
message that would assist in helping you find a resolution to the problem.
When you get a chance, visit the Microsoft Update (or Windows Update) site,
taking note of the date and time that you accessed the site, and select one
update to download/install. When the install fails to get past the
"Initializing installation..." stage, exit the Update site and then locate
the WindowsUpdate.log file (should be in C:\Windows folder or C:\WINNT folder
if you are using Windows 2000). Copy the entries near the bottom of that file
that occur for the date and time that you last attempted an update, then
paste that into a reply here.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User


"Daz" wrote:

> I have tried a number of the things that seem to be related to Windows Update
> issues on this site and still had no joy.
>
> Problem initially seen with Automatic Updates on, but did not install on
> shutdown, despite leaving machine on for several hours! Just stayed on
> "Installing 1 of 3..."
>
> Have since tried more manual control, even with firewalls/spyware checkers
> off, etc, but despite seemingly successful download, just get stuck on
> "Initializing installation..." in status window with absolutely nothing in
> the progress bar.
>
> Please help - it's driving me nuts!
>
> Thanks in anticipation of some kind assistance!

Daz,

Open the WindowsUpdate.log located in the WINDOWS directory. Scroll down
towards the bottom and see if you can locate an error code associated
with the failed installations. Post back with the section of log that
contains the code(s).
Or, you can visit the Troubleshooter from the Windows Update site by
clicking the Get help and support link in the left frame, then click the
Try solving your problem with the Troubleshooter link in the right
frame. Input the error code into the " Type keywords here " window and
then click the Search button. Try the suggested Resolutions for the
specific error code.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

Daz wrote:

> I have tried a number of the things that seem to be related to Windows Update
> issues on this site and still had no joy.
>
> Problem initially seen with Automatic Updates on, but did not install on
> shutdown, despite leaving machine on for several hours! Just stayed on
> "Installing 1 of 3..."
>
> Have since tried more manual control, even with firewalls/spyware checkers
> off, etc, but despite seemingly successful download, just get stuck on
> "Initializing installation..." in status window with absolutely nothing in
> the progress bar.
>
> Please help - it's driving me nuts!
>
> Thanks in anticipation of some kind assistance!

Hi Patti

Thanks very much for responding.

I am running XP (SP2)

Unfortunately there does not seem to be anything as useful as an error
message in the log file. I have attached the last part of the file anyway,
but I'm not sure it will help much!

2005-12-24 20:39:33 1076 804 AU AU setting client response for sessionId 0x0
to 'Active'
2005-12-24 20:40:04 1076 74c AU AU received install approval from client for
1 updates
2005-12-24 20:40:04 1076 74c AU #############
2005-12-24 20:40:04 1076 74c AU ## START ## AU: Install updates
2005-12-24 20:40:04 1076 74c AU #########
2005-12-24 20:40:04 1076 74c AU # Initiating manual install
2005-12-24 20:40:04 1076 74c AU # Approved updates = 1
2005-12-24 20:40:04 1076 74c AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {BB3275CB-D326-4541-B9D6-1AC0627E28B8}]
2005-12-24 20:40:04 1076 4e4 Agent *************
2005-12-24 20:40:04 1076 4e4 Agent ** START ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2005-12-24 20:40:04 1076 4e4 Agent *********
2005-12-24 20:40:04 1076 4e4 Agent * Updates to install = 1
2005-12-24 20:40:04 1076 4e4 Agent * Title = <NULL>
2005-12-24 20:40:04 1076 4e4 Agent * UpdateId =
{88ECB294-6967-4250-BCB7-8C37B83915A8}.101
2005-12-24 20:40:04 1076 4e4 Agent * Bundles 1 updates:
2005-12-24 20:40:04 1076 4e4 Agent *
{C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
2005-12-24 20:40:24 1076 804 AU AU setting client response for sessionId 0x0
to 'Active'

Thanks again!
Daz

"Patti MacLeod" wrote:

> Hi Daz,
>
> What operating system are you using?
>
> A look at the contents of the WindowsUpdate.log file might display an error
> message that would assist in helping you find a resolution to the problem.
> When you get a chance, visit the Microsoft Update (or Windows Update) site,
> taking note of the date and time that you accessed the site, and select one
> update to download/install. When the install fails to get past the
> "Initializing installation..." stage, exit the Update site and then locate
> the WindowsUpdate.log file (should be in C:\Windows folder or C:\WINNT folder
> if you are using Windows 2000). Copy the entries near the bottom of that file
> that occur for the date and time that you last attempted an update, then
> paste that into a reply here.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
> "Daz" wrote:
>
> > I have tried a number of the things that seem to be related to Windows Update
> > issues on this site and still had no joy.
> >
> > Problem initially seen with Automatic Updates on, but did not install on
> > shutdown, despite leaving machine on for several hours! Just stayed on
> > "Installing 1 of 3..."
> >
> > Have since tried more manual control, even with firewalls/spyware checkers
> > off, etc, but despite seemingly successful download, just get stuck on
> > "Initializing installation..." in status window with absolutely nothing in
> > the progress bar.
> >
> > Please help - it's driving me nuts!
> >
> > Thanks in anticipation of some kind assistance!

Hi Daz,

Busy time of year for me, and this is the first that I've been at my
computer since the 23rd. Seems there's too much to do and too little time to
do it in.

You're right, there's not much to go on from that last part of your
WindowsUpdate.log file. I was hoping for a useful error code :-(

I did some scouting around for mention of a similar problem and found this
at the Dell forum. Hopefully something within that thread will be useful for
you:
http://forums.us.dell.com/supportfor...essage.id=4470



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Daz" <> wrote in message
news:A3DD5F30-8E79-4433-86E7-...
> Hi Patti
>
> Thanks very much for responding.
>
> I am running XP (SP2)
>
> Unfortunately there does not seem to be anything as useful as an error
> message in the log file. I have attached the last part of the file anyway,
> but I'm not sure it will help much!
>
> 2005-12-24 20:39:33 1076 804 AU AU setting client response for sessionId
0x0
> to 'Active'
> 2005-12-24 20:40:04 1076 74c AU AU received install approval from client
for
> 1 updates
> 2005-12-24 20:40:04 1076 74c AU #############
> 2005-12-24 20:40:04 1076 74c AU ## START ## AU: Install updates
> 2005-12-24 20:40:04 1076 74c AU #########
> 2005-12-24 20:40:04 1076 74c AU # Initiating manual install
> 2005-12-24 20:40:04 1076 74c AU # Approved updates = 1
> 2005-12-24 20:40:04 1076 74c AU <<## SUBMITTED ## AU: Install updates /
> installing updates [CallId = {BB3275CB-D326-4541-B9D6-1AC0627E28B8}]
> 2005-12-24 20:40:04 1076 4e4 Agent *************
> 2005-12-24 20:40:04 1076 4e4 Agent ** START ** Agent: Installing updates
> [CallerId = AutomaticUpdates]
> 2005-12-24 20:40:04 1076 4e4 Agent *********
> 2005-12-24 20:40:04 1076 4e4 Agent * Updates to install = 1
> 2005-12-24 20:40:04 1076 4e4 Agent * Title = <NULL>
> 2005-12-24 20:40:04 1076 4e4 Agent * UpdateId =
> {88ECB294-6967-4250-BCB7-8C37B83915A8}.101
> 2005-12-24 20:40:04 1076 4e4 Agent * Bundles 1 updates:
> 2005-12-24 20:40:04 1076 4e4 Agent *
> {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
> 2005-12-24 20:40:24 1076 804 AU AU setting client response for sessionId
0x0
> to 'Active'
>
> Thanks again!
> Daz
>
> "Patti MacLeod" wrote:
>
> > Hi Daz,
> >
> > What operating system are you using?
> >
> > A look at the contents of the WindowsUpdate.log file might display an
error
> > message that would assist in helping you find a resolution to the
problem.
> > When you get a chance, visit the Microsoft Update (or Windows Update)
site,
> > taking note of the date and time that you accessed the site, and select
one
> > update to download/install. When the install fails to get past the
> > "Initializing installation..." stage, exit the Update site and then
locate
> > the WindowsUpdate.log file (should be in C:\Windows folder or C:\WINNT
folder
> > if you are using Windows 2000). Copy the entries near the bottom of that
file
> > that occur for the date and time that you last attempted an update, then
> > paste that into a reply here.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> >
> > "Daz" wrote:
> >
> > > I have tried a number of the things that seem to be related to Windows
Update
> > > issues on this site and still had no joy.
> > >
> > > Problem initially seen with Automatic Updates on, but did not install
on
> > > shutdown, despite leaving machine on for several hours! Just stayed on
> > > "Installing 1 of 3..."
> > >
> > > Have since tried more manual control, even with firewalls/spyware
checkers
> > > off, etc, but despite seemingly successful download, just get stuck on
> > > "Initializing installation..." in status window with absolutely
nothing in
> > > the progress bar.
> > >
> > > Please help - it's driving me nuts!
> > >
> > > Thanks in anticipation of some kind assistance!

Thanks Patti

Sorry for the delay - been indulging in "Christmas Spirit"!

The posting by "VBdotNet" (12-20-2004 10:56 AM) on the Dell forum seems to
have done the trick. It seems there was a conflict between Norton and IIS.

Many thanks for all your help - keep up the good work!

Best wishes for a great 2006.

Daz

"Patti MacLeod" wrote:

> Hi Daz,
>
> Busy time of year for me, and this is the first that I've been at my
> computer since the 23rd. Seems there's too much to do and too little time to
> do it in.
>
> You're right, there's not much to go on from that last part of your
> WindowsUpdate.log file. I was hoping for a useful error code :-(
>
> I did some scouting around for mention of a similar problem and found this
> at the Dell forum. Hopefully something within that thread will be useful for
> you:
> http://forums.us.dell.com/supportfor...essage.id=4470
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "Daz" <> wrote in message
> news:A3DD5F30-8E79-4433-86E7-...
> > Hi Patti
> >
> > Thanks very much for responding.
> >
> > I am running XP (SP2)
> >
> > Unfortunately there does not seem to be anything as useful as an error
> > message in the log file. I have attached the last part of the file anyway,
> > but I'm not sure it will help much!
> >
> > 2005-12-24 20:39:33 1076 804 AU AU setting client response for sessionId
> 0x0
> > to 'Active'
> > 2005-12-24 20:40:04 1076 74c AU AU received install approval from client
> for
> > 1 updates
> > 2005-12-24 20:40:04 1076 74c AU #############
> > 2005-12-24 20:40:04 1076 74c AU ## START ## AU: Install updates
> > 2005-12-24 20:40:04 1076 74c AU #########
> > 2005-12-24 20:40:04 1076 74c AU # Initiating manual install
> > 2005-12-24 20:40:04 1076 74c AU # Approved updates = 1
> > 2005-12-24 20:40:04 1076 74c AU <<## SUBMITTED ## AU: Install updates /
> > installing updates [CallId = {BB3275CB-D326-4541-B9D6-1AC0627E28B8}]
> > 2005-12-24 20:40:04 1076 4e4 Agent *************
> > 2005-12-24 20:40:04 1076 4e4 Agent ** START ** Agent: Installing updates
> > [CallerId = AutomaticUpdates]
> > 2005-12-24 20:40:04 1076 4e4 Agent *********
> > 2005-12-24 20:40:04 1076 4e4 Agent * Updates to install = 1
> > 2005-12-24 20:40:04 1076 4e4 Agent * Title = <NULL>
> > 2005-12-24 20:40:04 1076 4e4 Agent * UpdateId =
> > {88ECB294-6967-4250-BCB7-8C37B83915A8}.101
> > 2005-12-24 20:40:04 1076 4e4 Agent * Bundles 1 updates:
> > 2005-12-24 20:40:04 1076 4e4 Agent *
> > {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
> > 2005-12-24 20:40:24 1076 804 AU AU setting client response for sessionId
> 0x0
> > to 'Active'
> >
> > Thanks again!
> > Daz
> >
> > "Patti MacLeod" wrote:
> >
> > > Hi Daz,
> > >
> > > What operating system are you using?
> > >
> > > A look at the contents of the WindowsUpdate.log file might display an
> error
> > > message that would assist in helping you find a resolution to the
> problem.
> > > When you get a chance, visit the Microsoft Update (or Windows Update)
> site,
> > > taking note of the date and time that you accessed the site, and select
> one
> > > update to download/install. When the install fails to get past the
> > > "Initializing installation..." stage, exit the Update site and then
> locate
> > > the WindowsUpdate.log file (should be in C:\Windows folder or C:\WINNT
> folder
> > > if you are using Windows 2000). Copy the entries near the bottom of that
> file
> > > that occur for the date and time that you last attempted an update, then
> > > paste that into a reply here.
> > >
> > >
> > >
> > > Regards,
> > >
> > > --
> > > Patti MacLeod
> > > Microsoft MVP - Windows Shell/User
> > >
> > >
> > > "Daz" wrote:
> > >
> > > > I have tried a number of the things that seem to be related to Windows
> Update
> > > > issues on this site and still had no joy.
> > > >
> > > > Problem initially seen with Automatic Updates on, but did not install
> on
> > > > shutdown, despite leaving machine on for several hours! Just stayed on
> > > > "Installing 1 of 3..."
> > > >
> > > > Have since tried more manual control, even with firewalls/spyware
> checkers
> > > > off, etc, but despite seemingly successful download, just get stuck on
> > > > "Initializing installation..." in status window with absolutely
> nothing in
> > > > the progress bar.
> > > >
> > > > Please help - it's driving me nuts!
> > > >
> > > > Thanks in anticipation of some kind assistance!
>
>
>

Thanks for trying to help MowGreen.

Problem now resolved (I hope!).

Solution finally found on Dell forum - see discussion with Patti MacLeod.

Thanks again - best wishes for a great 2006!

Daz

"MowGreen [MVP]" wrote:

> Daz,
>
> Open the WindowsUpdate.log located in the WINDOWS directory. Scroll down
> towards the bottom and see if you can locate an error code associated
> with the failed installations. Post back with the section of log that
> contains the code(s).
> Or, you can visit the Troubleshooter from the Windows Update site by
> clicking the Get help and support link in the left frame, then click the
> Try solving your problem with the Troubleshooter link in the right
> frame. Input the error code into the " Type keywords here " window and
> then click the Search button. Try the suggested Resolutions for the
> specific error code.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Daz wrote:
>
> > I have tried a number of the things that seem to be related to Windows Update
> > issues on this site and still had no joy.
> >
> > Problem initially seen with Automatic Updates on, but did not install on
> > shutdown, despite leaving machine on for several hours! Just stayed on
> > "Installing 1 of 3..."
> >
> > Have since tried more manual control, even with firewalls/spyware checkers
> > off, etc, but despite seemingly successful download, just get stuck on
> > "Initializing installation..." in status window with absolutely nothing in
> > the progress bar.
> >
> > Please help - it's driving me nuts!
> >
> > Thanks in anticipation of some kind assistance!
>

No need to apologize for the delay as I certainly understand what a busy
time of year this is!

I'm glad to hear that VBdotNet's posting pointed you in the right direction
to resolve the problem.

You're very welcome for all the help, and best wishes to you and yours, too!
:-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Daz" <> wrote in message
news:9C46E754-B5C7-4FA0-95BC-...
> Thanks Patti
>
> Sorry for the delay - been indulging in "Christmas Spirit"!
>
> The posting by "VBdotNet" (12-20-2004 10:56 AM) on the Dell forum seems to
> have done the trick. It seems there was a conflict between Norton and
IIS.
>
> Many thanks for all your help - keep up the good work!
>
> Best wishes for a great 2006.
>
> Daz
>
> "Patti MacLeod" wrote:
>
> > Hi Daz,
> >
> > Busy time of year for me, and this is the first that I've been at my
> > computer since the 23rd. Seems there's too much to do and too little
time to
> > do it in.
> >
> > You're right, there's not much to go on from that last part of your
> > WindowsUpdate.log file. I was hoping for a useful error code :-(
> >
> > I did some scouting around for mention of a similar problem and found
this
> > at the Dell forum. Hopefully something within that thread will be useful
for
> > you:
> >
http://forums.us.dell.com/supportfor...essage.id=4470
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> > "Daz" <> wrote in message
> > news:A3DD5F30-8E79-4433-86E7-...
> > > Hi Patti
> > >
> > > Thanks very much for responding.
> > >
> > > I am running XP (SP2)
> > >
> > > Unfortunately there does not seem to be anything as useful as an error
> > > message in the log file. I have attached the last part of the file
anyway,
> > > but I'm not sure it will help much!
> > >
> > > 2005-12-24 20:39:33 1076 804 AU AU setting client response for
sessionId
> > 0x0
> > > to 'Active'
> > > 2005-12-24 20:40:04 1076 74c AU AU received install approval from
client
> > for
> > > 1 updates
> > > 2005-12-24 20:40:04 1076 74c AU #############
> > > 2005-12-24 20:40:04 1076 74c AU ## START ## AU: Install updates
> > > 2005-12-24 20:40:04 1076 74c AU #########
> > > 2005-12-24 20:40:04 1076 74c AU # Initiating manual install
> > > 2005-12-24 20:40:04 1076 74c AU # Approved updates = 1
> > > 2005-12-24 20:40:04 1076 74c AU <<## SUBMITTED ## AU: Install updates
/
> > > installing updates [CallId = {BB3275CB-D326-4541-B9D6-1AC0627E28B8}]
> > > 2005-12-24 20:40:04 1076 4e4 Agent *************
> > > 2005-12-24 20:40:04 1076 4e4 Agent ** START ** Agent: Installing
updates
> > > [CallerId = AutomaticUpdates]
> > > 2005-12-24 20:40:04 1076 4e4 Agent *********
> > > 2005-12-24 20:40:04 1076 4e4 Agent * Updates to install = 1
> > > 2005-12-24 20:40:04 1076 4e4 Agent * Title = <NULL>
> > > 2005-12-24 20:40:04 1076 4e4 Agent * UpdateId =
> > > {88ECB294-6967-4250-BCB7-8C37B83915A8}.101
> > > 2005-12-24 20:40:04 1076 4e4 Agent * Bundles 1 updates:
> > > 2005-12-24 20:40:04 1076 4e4 Agent *
> > > {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
> > > 2005-12-24 20:40:24 1076 804 AU AU setting client response for
sessionId
> > 0x0
> > > to 'Active'
> > >
> > > Thanks again!
> > > Daz
> > >
> > > "Patti MacLeod" wrote:
> > >
> > > > Hi Daz,
> > > >
> > > > What operating system are you using?
> > > >
> > > > A look at the contents of the WindowsUpdate.log file might display
an
> > error
> > > > message that would assist in helping you find a resolution to the
> > problem.
> > > > When you get a chance, visit the Microsoft Update (or Windows
Update)
> > site,
> > > > taking note of the date and time that you accessed the site, and
select
> > one
> > > > update to download/install. When the install fails to get past the
> > > > "Initializing installation..." stage, exit the Update site and then
> > locate
> > > > the WindowsUpdate.log file (should be in C:\Windows folder or
C:\WINNT
> > folder
> > > > if you are using Windows 2000). Copy the entries near the bottom of
that
> > file
> > > > that occur for the date and time that you last attempted an update,
then
> > > > paste that into a reply here.
> > > >
> > > >
> > > >
> > > > Regards,
> > > >
> > > > --
> > > > Patti MacLeod
> > > > Microsoft MVP - Windows Shell/User
> > > >
> > > >
> > > > "Daz" wrote:
> > > >
> > > > > I have tried a number of the things that seem to be related to
Windows
> > Update
> > > > > issues on this site and still had no joy.
> > > > >
> > > > > Problem initially seen with Automatic Updates on, but did not
install
> > on
> > > > > shutdown, despite leaving machine on for several hours! Just
stayed on
> > > > > "Installing 1 of 3..."
> > > > >
> > > > > Have since tried more manual control, even with firewalls/spyware
> > checkers
> > > > > off, etc, but despite seemingly successful download, just get
stuck on
> > > > > "Initializing installation..." in status window with absolutely
> > nothing in
> > > > > the progress bar.
> > > > >
> > > > > Please help - it's driving me nuts!
> > > > >
> > > > > Thanks in anticipation of some kind assistance!
> >
> >
> >