Windows Update issues, MVP, pretty please?

Can anyone help me out here? I have a huge problem with Windows Updates. I
fix computers for a living and this is for a client's PC. The client PC is
running Windows 2000 Professional Edition.



I'm having issues with Windows Updates. Prior to getting to this point I
removed a lot of spyware including Look2Me. I had to use a L2MFix remover
which did take control of some registry keys as well as deleted some
registry keys. I don't know if this is the exact cause of my current issues
but I just thought I'd throw this out there.



I've searched all of Google's Groups as well as exhausted all options on
Microsoft's Newsgroups. Whenever I attempt to use Windows Update, it will
download all available updates but as soon as it says initializing
installation, every single download fails to install. I go straight to my
WindowsUpdate.log and find that error # 0x80240020 is the culprit which
means something along the lines of there was no INTERACTIVE USER to input
data.



I've renamed and deleted the SoftwareDistribution folder, re-registered
numerous .dlls, almost everything and anything I can think of. The
administrator group includes my user name as well as test user names I
created in hopes I could get the other user accounts to do the Windows
Updates.



Now I'm wondering if anyone here has any extensive knowledge on how Windows
Updates works. I'd like to know exactly what it looks for before going
ahead with the installation of the downloads.



People are speculating that it is some type of permissions issue. I've also
had this issue come up with a Windows XP Home installation. To alleviate
the WinXP Home problem I just did an overlay of the OS. However, I do not
have a Windows 2000 Pro Upgrade CD so I cannot do an overlay at this time.



I'd love for more than anything to solve this issue. Even Microsoft
themselves cannot seem to solve this issue. I've been talking to them
through e-mails and we are still unable to resolve this situation.



I know this is long and drawn out, so here are some cliff notes:



CLIFFS:


Windows 2000 Pro installation

Removed spyware

Unable to do Windows Updates

Receiving error: 0x80240020 which means no interactive user available to
input data

Need to resolve said error

Tried numerous things and nothing has worked

I believe it has something to do with the registry permissions and or some
other type of Local Policy Settings




--
Nocturnal

1. When accessing the Update site, you receive the 0x80240020 error.
http://update.microsoft.com/windowsu...cleid=39&ln=en

2. Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


Nocturnal wrote:
> Can anyone help me out here? I have a huge problem with Windows Updates.
> I fix computers for a living and this is for a client's PC. The client
> PC is running Windows 2000 Professional Edition.
>
> I'm having issues with Windows Updates. Prior to getting to this point I
> removed a lot of spyware including Look2Me. I had to use a L2MFix remover
> which did take control of some registry keys as well as deleted some
> registry keys. I don't know if this is the exact cause of my current
> issues but I just thought I'd throw this out there.
>
> I've searched all of Google's Groups as well as exhausted all options on
> Microsoft's Newsgroups. Whenever I attempt to use Windows Update, it will
> download all available updates but as soon as it says initializing
> installation, every single download fails to install. I go straight to my
> WindowsUpdate.log and find that error # 0x80240020 is the culprit which
> means something along the lines of there was no INTERACTIVE USER to input
> data.
>
> I've renamed and deleted the SoftwareDistribution folder, re-registered
> numerous .dlls, almost everything and anything I can think of. The
> administrator group includes my user name as well as test user names I
> created in hopes I could get the other user accounts to do the Windows
> Updates.
>
> Now I'm wondering if anyone here has any extensive knowledge on how
> Windows Updates works. I'd like to know exactly what it looks for before
> going ahead with the installation of the downloads.
>
> People are speculating that it is some type of permissions issue. I've
> also had this issue come up with a Windows XP Home installation. To
> alleviate the WinXP Home problem I just did an overlay of the OS. However,
> I do not have a Windows 2000 Pro Upgrade CD so I cannot do an
> overlay at this time.
> I'd love for more than anything to solve this issue. Even Microsoft
> themselves cannot seem to solve this issue. I've been talking to them
> through e-mails and we are still unable to resolve this situation.
>
> I know this is long and drawn out, so here are some cliff notes:
>
> Windows 2000 Pro installation
>
> Removed spyware
>
> Unable to do Windows Updates
>
> Receiving error: 0x80240020 which means no interactive user available to
> input data...
>
> I believe it has something to do with the registry permissions and or some
> other type of Local Policy Settings

Nocturnal - I have the same exact problem and nobody seems to know the answer.

I have windows 2000 Pro completely patched and have never, ever even had 1
piece of spyware on my computer, so I dont think that has anything to do with
this problem. I use Norton corporate as my virus protection and Zone Alarm.
Other than that - I have nothing running and keep everything in great shape.
Windows update has worked great until this new version and now donwloads and
the install immediately fails. I am tired of hearing the administrator and
rights answer because there is only I account on my PC which is the admin
account so that isnt the problem. This seems like such and easy fix and we
just need somebody who knows what the new version of windowsupdate is
checking that that older version did not.

"PA Bear" wrote:

> 1. When accessing the Update site, you receive the 0x80240020 error.
> http://update.microsoft.com/windowsu...cleid=39&ln=en
>
> 2. Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/archive/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine.blogspot.com/
>
> When all else fails, HijackThis v1.99.1
> (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware. **Post
> your log to http://forums.spywareinfo.com/,
> http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
> for expert analysis, not here.**
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> Nocturnal wrote:
> > Can anyone help me out here? I have a huge problem with Windows Updates.
> > I fix computers for a living and this is for a client's PC. The client
> > PC is running Windows 2000 Professional Edition.
> >
> > I'm having issues with Windows Updates. Prior to getting to this point I
> > removed a lot of spyware including Look2Me. I had to use a L2MFix remover
> > which did take control of some registry keys as well as deleted some
> > registry keys. I don't know if this is the exact cause of my current
> > issues but I just thought I'd throw this out there.
> >
> > I've searched all of Google's Groups as well as exhausted all options on
> > Microsoft's Newsgroups. Whenever I attempt to use Windows Update, it will
> > download all available updates but as soon as it says initializing
> > installation, every single download fails to install. I go straight to my
> > WindowsUpdate.log and find that error # 0x80240020 is the culprit which
> > means something along the lines of there was no INTERACTIVE USER to input
> > data.
> >
> > I've renamed and deleted the SoftwareDistribution folder, re-registered
> > numerous .dlls, almost everything and anything I can think of. The
> > administrator group includes my user name as well as test user names I
> > created in hopes I could get the other user accounts to do the Windows
> > Updates.
> >
> > Now I'm wondering if anyone here has any extensive knowledge on how
> > Windows Updates works. I'd like to know exactly what it looks for before
> > going ahead with the installation of the downloads.
> >
> > People are speculating that it is some type of permissions issue. I've
> > also had this issue come up with a Windows XP Home installation. To
> > alleviate the WinXP Home problem I just did an overlay of the OS. However,
> > I do not have a Windows 2000 Pro Upgrade CD so I cannot do an
> > overlay at this time.
> > I'd love for more than anything to solve this issue. Even Microsoft
> > themselves cannot seem to solve this issue. I've been talking to them
> > through e-mails and we are still unable to resolve this situation.
> >
> > I know this is long and drawn out, so here are some cliff notes:
> >
> > Windows 2000 Pro installation
> >
> > Removed spyware
> >
> > Unable to do Windows Updates
> >
> > Receiving error: 0x80240020 which means no interactive user available to
> > input data...
> >
> > I believe it has something to do with the registry permissions and or some
> > other type of Local Policy Settings
>
>

The last sentence surely sums it up exactly.

Tbenson81 wrote:
> Nocturnal - I have the same exact problem and nobody seems to know the answer.
>
> I have windows 2000 Pro completely patched and have never, ever even had 1
> piece of spyware on my computer, so I dont think that has anything to do with
> this problem. I use Norton corporate as my virus protection and Zone Alarm.
> Other than that - I have nothing running and keep everything in great shape.
> Windows update has worked great until this new version and now donwloads and
> the install immediately fails. I am tired of hearing the administrator and
> rights answer because there is only I account on my PC which is the admin
> account so that isnt the problem. This seems like such and easy fix and we
> just need somebody who knows what the new version of windowsupdate is
> checking that that older version did not.
>
> "PA Bear" wrote:
>
> > 1. When accessing the Update site, you receive the 0x80240020 error.
> > http://update.microsoft.com/windowsu...cleid=39&ln=en
> >
> > 2. Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/archive/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine.blogspot.com/
> >
> > When all else fails, HijackThis v1.99.1
> > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
> > It will help you to both identify and remove any hijackware/spyware. **Post
> > your log to http://forums.spywareinfo.com/,
> > http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
> > for expert analysis, not here.**
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
> >
> >
> > Nocturnal wrote:
> > > Can anyone help me out here? I have a huge problem with Windows Updates.
> > > I fix computers for a living and this is for a client's PC. The client
> > > PC is running Windows 2000 Professional Edition.
> > >
> > > I'm having issues with Windows Updates. Prior to getting to this point I
> > > removed a lot of spyware including Look2Me. I had to use a L2MFix remover
> > > which did take control of some registry keys as well as deleted some
> > > registry keys. I don't know if this is the exact cause of my current
> > > issues but I just thought I'd throw this out there.
> > >
> > > I've searched all of Google's Groups as well as exhausted all options on
> > > Microsoft's Newsgroups. Whenever I attempt to use Windows Update, it will
> > > download all available updates but as soon as it says initializing
> > > installation, every single download fails to install. I go straight to my
> > > WindowsUpdate.log and find that error # 0x80240020 is the culprit which
> > > means something along the lines of there was no INTERACTIVE USER to input
> > > data.
> > >
> > > I've renamed and deleted the SoftwareDistribution folder, re-registered
> > > numerous .dlls, almost everything and anything I can think of. The
> > > administrator group includes my user name as well as test user names I
> > > created in hopes I could get the other user accounts to do the Windows
> > > Updates.
> > >
> > > Now I'm wondering if anyone here has any extensive knowledge on how
> > > Windows Updates works. I'd like to know exactly what it looks for before
> > > going ahead with the installation of the downloads.
> > >
> > > People are speculating that it is some type of permissions issue. I've
> > > also had this issue come up with a Windows XP Home installation. To
> > > alleviate the WinXP Home problem I just did an overlay of the OS. However,
> > > I do not have a Windows 2000 Pro Upgrade CD so I cannot do an
> > > overlay at this time.
> > > I'd love for more than anything to solve this issue. Even Microsoft
> > > themselves cannot seem to solve this issue. I've been talking to them
> > > through e-mails and we are still unable to resolve this situation.
> > >
> > > I know this is long and drawn out, so here are some cliff notes:
> > >
> > > Windows 2000 Pro installation
> > >
> > > Removed spyware
> > >
> > > Unable to do Windows Updates
> > >
> > > Receiving error: 0x80240020 which means no interactive user available to
> > > input data...
> > >
> > > I believe it has something to do with the registry permissions and or some
> > > other type of Local Policy Settings
> >
> >

Hi Nocturnal,

I replied to a thread, Subject Titled "Nocturnal" <g>, that was started by
Tbenson81. Rather than copy/paste my reply, here is a link to the thread:
http://groups-beta.google.com/group/...a5fa82dfde3791
I am sure hoping that it helps you (and others) who are experiencing this
same problem.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"Nocturnal" <> wrote in message
news:...
> Can anyone help me out here? I have a huge problem with Windows Updates.
I
> fix computers for a living and this is for a client's PC. The client PC
is
> running Windows 2000 Professional Edition.
>
>
>
> I'm having issues with Windows Updates. Prior to getting to this point I
> removed a lot of spyware including Look2Me. I had to use a L2MFix remover
> which did take control of some registry keys as well as deleted some
> registry keys. I don't know if this is the exact cause of my current
issues
> but I just thought I'd throw this out there.
>
>
>
> I've searched all of Google's Groups as well as exhausted all options on
> Microsoft's Newsgroups. Whenever I attempt to use Windows Update, it will
> download all available updates but as soon as it says initializing
> installation, every single download fails to install. I go straight to my
> WindowsUpdate.log and find that error # 0x80240020 is the culprit which
> means something along the lines of there was no INTERACTIVE USER to input
> data.
>
>
>
> I've renamed and deleted the SoftwareDistribution folder, re-registered
> numerous .dlls, almost everything and anything I can think of. The
> administrator group includes my user name as well as test user names I
> created in hopes I could get the other user accounts to do the Windows
> Updates.
>
>
>
> Now I'm wondering if anyone here has any extensive knowledge on how
Windows
> Updates works. I'd like to know exactly what it looks for before going
> ahead with the installation of the downloads.
>
>
>
> People are speculating that it is some type of permissions issue. I've
also
> had this issue come up with a Windows XP Home installation. To alleviate
> the WinXP Home problem I just did an overlay of the OS. However, I do not
> have a Windows 2000 Pro Upgrade CD so I cannot do an overlay at this time.
>
>
>
> I'd love for more than anything to solve this issue. Even Microsoft
> themselves cannot seem to solve this issue. I've been talking to them
> through e-mails and we are still unable to resolve this situation.
>
>
>
> I know this is long and drawn out, so here are some cliff notes:
>
>
>
> CLIFFS:
>
>
> Windows 2000 Pro installation
>
> Removed spyware
>
> Unable to do Windows Updates
>
> Receiving error: 0x80240020 which means no interactive user available to
> input data
>
> Need to resolve said error
>
> Tried numerous things and nothing has worked
>
> I believe it has something to do with the registry permissions and or some
> other type of Local Policy Settings
>
>
>
>
> --
> Nocturnal
>
>
>