Windows update KB914693 fails

Windows update KB914693 fails to install
Update says it is downloading the update then it just fails
Using Windows XP Home with SP2
It has tried 10 times over the last 3 days to update but failed every time
Any one any ideas Thanks

KB914693 is not an update.
==========================
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport


blackbaz wrote:
> Windows update KB914693 fails to install
> Update says it is downloading the update then it just fails
> Using Windows XP Home with SP2
> It has tried 10 times over the last 3 days to update but failed every time
> Any one any ideas Thanks

Hello blackbaz,

Do a manual visit to Windows Update with Internet Explorer.

[ Start > Windows Update or open IE, click Tools, Windows Update ]

When the installations fail, close IE.

Now go to Start > Run > type in

%windir%\windowsupdate.log

Click OK or press Enter

Please post the last 30 or so lines of the WindowsUpdate.log

- -- ---


"blackbaz" wrote:

> Windows update KB914693 fails to install
> Update says it is downloading the update then it just fails
> Using Windows XP Home with SP2
> It has tried 10 times over the last 3 days to update but failed every time
> Any one any ideas Thanks

Hi PA Bear,

Sorry I miss your post, the server take long time to refresh the page.
- -- --

"PA Bear [MS MVP]" wrote:

> KB914693 is not an update.
> ==========================
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s). If you disable the third-party
> firewall, make certain that you enable the Windows Firewall!
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> 4. Windows Update Checklist:
> http://www3.telus.net/dandemar/updtcl.htm
> ===========================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
>
> blackbaz wrote:
> > Windows update KB914693 fails to install
> > Update says it is downloading the update then it just fails
> > Using Windows XP Home with SP2
> > It has tried 10 times over the last 3 days to update but failed every time
> > Any one any ideas Thanks
>
>

Hope this helps
bytes transferred = 102173
2008-04-18 09:26:33:296 1540 cc8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {BFA415B2-75DB-40C1-93E6-FF7CBC18CF9E}.101] ***********
2008-04-18 09:26:33:296 1540 cc8 DnldMgr * Queueing update for download
handler request generation.
2008-04-18 09:26:33:296 1540 cc8 DnldMgr Generating download request for
update {BFA415B2-75DB-40C1-93E6-FF7CBC18CF9E}.101
2008-04-18 09:26:35:171 1540 cc8 Handler Windows Patch download for UpdateId
= {BFA415B2-75DB-40C1-93E6-FF7CBC18CF9E}: selected action is download express
(delta).
2008-04-18 09:27:36:031 1540 cc8 Handler Updateci:
WinSEUpdateHandler::_Inventory: Installer returned 0xf0f1 (61681)
2008-04-18 09:27:36:031 1540 cc8 Handler FATAL: UH: 0x8007f0f1: Inventory
failed in CUHWindowsPatchHandler::GetNextRequiredFiles
2008-04-18 09:27:36:031 1540 cc8 Handler FATAL: UH: 0x8007f0f1:
GetNextRequiredFiles failed in
CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
2008-04-18 09:27:36:031 1540 cc8 Handler FATAL: UH: 0x8007f0f1:
GetRequiredFilesForSandboxState failed in
CUHWindowsPatchHandler::GenerateDownloadRequest
2008-04-18 09:27:36:031 1540 cc8 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
GenerateDownloadRequest failed with 0x8007f0f1.
2008-04-18 09:27:36:031 1540 cc8 DnldMgr Error 0x8007f0f1 occurred while
downloading update; notifying dependent calls.
2008-04-18 09:27:36:500 1700 990 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-04-18 09:27:36:500 1700 990 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-04-18 09:27:36:500 1700 990 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-04-18 09:27:36:500 1700 990 COMAPI ---------
2008-04-18 09:27:36:500 1700 990 COMAPI -- END -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-04-18 09:27:36:500 1700 990 COMAPI -------------
2008-04-18 09:27:41:109 1540 188 Report REPORT EVENT:
{92A2DE61-D3C3-40FF-B863-8BB6E8E61CF4} 2008-04-18
09:27:36:093+0100 1 161 105 {3A8102B2-F3A1-4FBF-ADC6-D9DC7EDA3884} 102 8007f0f1 WindowsUpdate Failure Content Download Error: Download failed.
2008-04-18 09:37:38:828 1540 6bc AU AU found 0 updates for install at shutdown
2008-04-18 09:37:38:953 584 26c Misc =========== Logging initialized

"Engel" wrote:

> Hello blackbaz,
>
> Do a manual visit to Windows Update with Internet Explorer.
>
> [ Start > Windows Update or open IE, click Tools, Windows Update ]
>
> When the installations fail, close IE.
>
> Now go to Start > Run > type in
>
> %windir%\windowsupdate.log
>
> Click OK or press Enter
>
> Please post the last 30 or so lines of the WindowsUpdate.log
>
> - -- ---
>
>
> "blackbaz" wrote:
>
> > Windows update KB914693 fails to install
> > Update says it is downloading the update then it just fails
> > Using Windows XP Home with SP2
> > It has tried 10 times over the last 3 days to update but failed every time
> > Any one any ideas Thanks

"blackbaz" <> wrote in message
news:8D7F50E8-2661-48F4-9E17-...

> 2008-04-18 09:27:36:031 1540 cc8 Handler Updateci:
> WinSEUpdateHandler::_Inventory: Installer returned 0xf0f1 (61681)

http://www.microsoft.com/technet/pro.../winupdte.mspx
(Live Search for
codes 61681 site:microsoft.com
)
<quote>
61681 STATUS_INCOMPARABLE_BRANCHES
Files from the package are incompatible with files on your system.
</quote>


Looks like you have the wrong package...


---

....

Thanks for the reply
Its windows update that keeps trying to dounload and install KB914693 AND
FAILS. Could I have corrupted some files on my computer as I had to do a
windows repair from my winxp home cd??

"Robert Aldwinckle" wrote:

> "blackbaz" <> wrote in message
> news:8D7F50E8-2661-48F4-9E17-...
>
> > 2008-04-18 09:27:36:031 1540 cc8 Handler Updateci:
> > WinSEUpdateHandler::_Inventory: Installer returned 0xf0f1 (61681)
>
> http://www.microsoft.com/technet/pro.../winupdte.mspx
> (Live Search for
> codes 61681 site:microsoft.com
> )
> <quote>
> 61681 STATUS_INCOMPARABLE_BRANCHES
> Files from the package are incompatible with files on your system.
> </quote>
>
>
> Looks like you have the wrong package...
>
>
> ---
>
> ....
>
>
>

Repost: KB914693 is not an update. Please double-check that KB number.

blackbaz wrote:
> Thanks for the reply
> Its windows update that keeps trying to dounload and install KB914693 AND
> FAILS. Could I have corrupted some files on my computer as I had to do a
> windows repair from my winxp home cd??
>
> "Robert Aldwinckle" wrote:
>
>> "blackbaz" <> wrote in message
>> news:8D7F50E8-2661-48F4-9E17-...
>>
>>> 2008-04-18 09:27:36:031 1540 cc8 Handler Updateci:
>>> WinSEUpdateHandler::_Inventory: Installer returned 0xf0f1 (61681)
>>
>> http://www.microsoft.com/technet/pro.../winupdte.mspx
>> (Live Search for
>> codes 61681 site:microsoft.com
>> )
>> <quote>
>> 61681 STATUS_INCOMPARABLE_BRANCHES
>> Files from the package are incompatible with files on your
>> system. </quote>
>>
>>
>> Looks like you have the wrong package...
>>
>>
>> ---
>>
>> ....

From the microsoft update site I get
"checking for the latest updates for your computer"
and the failed file is
"Windows XP Security Update for Windows XP (KB941693)" pasted from failed
file list

"PA Bear [MS MVP]" wrote:

> Repost: KB914693 is not an update. Please double-check that KB number.
>
> blackbaz wrote:
> > Thanks for the reply
> > Its windows update that keeps trying to dounload and install KB914693 AND
> > FAILS. Could I have corrupted some files on my computer as I had to do a
> > windows repair from my winxp home cd??
> >
> > "Robert Aldwinckle" wrote:
> >
> >> "blackbaz" <> wrote in message
> >> news:8D7F50E8-2661-48F4-9E17-...
> >>
> >>> 2008-04-18 09:27:36:031 1540 cc8 Handler Updateci:
> >>> WinSEUpdateHandler::_Inventory: Installer returned 0xf0f1 (61681)
> >>
> >> http://www.microsoft.com/technet/pro.../winupdte.mspx
> >> (Live Search for
> >> codes 61681 site:microsoft.com
> >> )
> >> <quote>
> >> 61681 STATUS_INCOMPARABLE_BRANCHES
> >> Files from the package are incompatible with files on your
> >> system. </quote>
> >>
> >>
> >> Looks like you have the wrong package...
> >>
> >>
> >> ---
> >>
> >> ....
>
>

[Thread history:
http://groups.google.com/group/micro...7a635dbc08558]

So it's KB941693, not KB914693 as referenced in your post's subject. Thanks
for clearing it up. (Don't worry, we all make unfortunate typos.)

>>> windows update that keeps trying to dounload and install [KB941693] AND
>>> FAILS. Could I have corrupted some files on my computer as I had to do a
>>> windows repair from my winxp home cd??

=> If KB941693 is the only update that's been *offered* by Windows Update
since you did the Repair Install, see...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

=> If KB941693 is the only update that's *failed to install* since you did
the Repair Install, you have two choices:

1. Post the contents of %windir%\kb941693.log (typically
C:\Windows\kb941693) in a reply to this thread; or

2. Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

blackbaz wrote:
> From the microsoft update site I get
> "checking for the latest updates for your computer"
> and the failed file is
> "Windows XP Security Update for Windows XP (KB941693)" pasted from failed
> file list
>
> "PA Bear [MS MVP]" wrote:
>> Repost: KB914693 is not an update. Please double-check that KB number.
>>
>> blackbaz wrote:
>>> Thanks for the reply
>>> Its windows update that keeps trying to dounload and install KB914693
>>> AND
>>> FAILS. Could I have corrupted some files on my computer as I had to do a
>>> windows repair from my winxp home cd??
<snip>