Windows Update (KB925902) WHERE HAS MY SOUND GONE?

Yes, I'm tired and frustrated.

The details:

Gateway Notebook 400VTX
Windows XP SP2 (Windows XP 5.1.2600 Service Pack 2)
Original setup date: 4/18/2003
DirectX Version: 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)

Hardware specifications now DO NOT SHOW UP in Device Manager
or anywhere else. Gateway's Configuration page can't find them either.

The Sound Hardware/Software/Drivers were described as:

AC97 WDM SigmaTel Audio Driver

AC-Link Soft Audio
Multi-stream Direct Sound and Direct Sound 3D acceleration
SoundBlaster Pro, MIDI, Windows Sound System compatible

I tried:

1. Uninstalling the KB925902 update.
2. Reinstalling the KB925902 update.
3. Installing the Realtek hotfix.
4. Installing this file from the recovery disk that came with the computer:
9520360.exe - Gateway 400VTX and M305CRV Sound driver, version
5.10.0.3722

Windows Update KB925902 also zapped the msconfig file and changed the menu
and toolbar appearance. It also apparently zapped the restore point I had
set up awhile ago and I would like to avoid erasing the whole bloody disk
just to get last week's "security update" REVERSED from whatever it did.

Would someone from Microsoft like to tell me how to fix this mess without me
PAYING for technical support after the killing of my sound by an update of a
Microsoft product?

Different computer system, but exact same problem. Add to that, my desktop
keeps changing ...

"Soundless" wrote:

> Yes, I'm tired and frustrated.
>
> The details:
>
> Gateway Notebook 400VTX
> Windows XP SP2 (Windows XP 5.1.2600 Service Pack 2)
> Original setup date: 4/18/2003
> DirectX Version: 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)
>
> Hardware specifications now DO NOT SHOW UP in Device Manager
> or anywhere else. Gateway's Configuration page can't find them either.
>
> The Sound Hardware/Software/Drivers were described as:
>
> AC97 WDM SigmaTel Audio Driver
>
> AC-Link Soft Audio
> Multi-stream Direct Sound and Direct Sound 3D acceleration
> SoundBlaster Pro, MIDI, Windows Sound System compatible
>
> I tried:
>
> 1. Uninstalling the KB925902 update.
> 2. Reinstalling the KB925902 update.
> 3. Installing the Realtek hotfix.
> 4. Installing this file from the recovery disk that came with the computer:
> 9520360.exe - Gateway 400VTX and M305CRV Sound driver, version
> 5.10.0.3722
>
> Windows Update KB925902 also zapped the msconfig file and changed the menu
> and toolbar appearance. It also apparently zapped the restore point I had
> set up awhile ago and I would like to avoid erasing the whole bloody disk
> just to get last week's "security update" REVERSED from whatever it did.
>
> Would someone from Microsoft like to tell me how to fix this mess without me
> PAYING for technical support after the killing of my sound by an update of a
> Microsoft product?
>

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates.

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx

Submit an online request to obtain a Microsoft hotfix (e.g.,
http://support.microsoft.com/kb/935448/)
http://support.microsoft.com/kb/935195
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Soundless wrote:
> Yes, I'm tired and frustrated.
>
> The details:
>
> Gateway Notebook 400VTX
> Windows XP SP2 (Windows XP 5.1.2600 Service Pack 2)
> Original setup date: 4/18/2003
> DirectX Version: 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)
>
> Hardware specifications now DO NOT SHOW UP in Device Manager
> or anywhere else. Gateway's Configuration page can't find them either.
>
> The Sound Hardware/Software/Drivers were described as:
>
> AC97 WDM SigmaTel Audio Driver
>
> AC-Link Soft Audio
> Multi-stream Direct Sound and Direct Sound 3D acceleration
> SoundBlaster Pro, MIDI, Windows Sound System compatible
>
> I tried:
>
> 1. Uninstalling the KB925902 update.
> 2. Reinstalling the KB925902 update.
> 3. Installing the Realtek hotfix.
> 4. Installing this file from the recovery disk that came with the
> computer:
> 9520360.exe - Gateway 400VTX and M305CRV Sound driver, version
> 5.10.0.3722
>
> Windows Update KB925902 also zapped the msconfig file and changed the menu
> and toolbar appearance. It also apparently zapped the restore point I had
> set up awhile ago and I would like to avoid erasing the whole bloody disk
> just to get last week's "security update" REVERSED from whatever it did.
>
> Would someone from Microsoft like to tell me how to fix this mess without
> me
> PAYING for technical support after the killing of my sound by an update of
> a
> Microsoft product?

What is the "Realtek hotfix" ?
Are you talking about Microsoft KB935448 ?

"Soundless" <> a écrit dans le message de
news: A082A976-C07A-4422-BE21-...
> Yes, I'm tired and frustrated.
>
> The details:
>
> Gateway Notebook 400VTX
> Windows XP SP2 (Windows XP 5.1.2600 Service Pack 2)
> Original setup date: 4/18/2003
> DirectX Version: 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)
>
> Hardware specifications now DO NOT SHOW UP in Device Manager
> or anywhere else. Gateway's Configuration page can't find them either.
>
> The Sound Hardware/Software/Drivers were described as:
>
> AC97 WDM SigmaTel Audio Driver
>
> AC-Link Soft Audio
> Multi-stream Direct Sound and Direct Sound 3D acceleration
> SoundBlaster Pro, MIDI, Windows Sound System compatible
>
> I tried:
>
> 1. Uninstalling the KB925902 update.
> 2. Reinstalling the KB925902 update.
> 3. Installing the Realtek hotfix.
> 4. Installing this file from the recovery disk that came with the
> computer:
> 9520360.exe - Gateway 400VTX and M305CRV Sound driver, version
> 5.10.0.3722
>
> Windows Update KB925902 also zapped the msconfig file and changed the menu
> and toolbar appearance. It also apparently zapped the restore point I had
> set up awhile ago and I would like to avoid erasing the whole bloody disk
> just to get last week's "security update" REVERSED from whatever it did.
>
> Would someone from Microsoft like to tell me how to fix this mess without
> me
> PAYING for technical support after the killing of my sound by an update of
> a
> Microsoft product?
>

"Gilles Garrigues" <> schrieb:

> What is the "Realtek hotfix" ?
> Are you talking about Microsoft KB935448 ?

Most likely. But there are also new drivers for Realtek soundcards available:
http://www.realtek.com.tw/downloads/...Audio%20Codecs

Bye,
Freudi

Yes, but even trying to inatalling it, my PC reinstall the Conexant (it seems
to be pre-configured to do that). Neither of them (realtek nor Conexant) has
solved the problem:

"I have the same problem with my Pavilion DV1760BR. I have tried to install a
sound drive from HP site and from Windows Update, there is an icon and at
Control Panel the message is that the driver is OK, but I have no sound. HP
Technical Suport said that it can be a phisical failure. Does anyone have a
similar situation? "






"Ottmar Freudenberger" wrote:

> "Gilles Garrigues" <> schrieb:
>
> > What is the "Realtek hotfix" ?
> > Are you talking about Microsoft KB935448 ?
>
> Most likely. But there are also new drivers for Realtek soundcards available:
> http://www.realtek.com.tw/downloads/...Audio%20Codecs
>
> Bye,
> Freudi
>
>

"Soundless" wrote:

> Yes, I'm tired and frustrated.
>
> The details:
>
> Gateway Notebook 400VTX
> Windows XP SP2 (Windows XP 5.1.2600 Service Pack 2)
> Original setup date: 4/18/2003
> DirectX Version: 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158)
>
> Hardware specifications now DO NOT SHOW UP in Device Manager
> or anywhere else. Gateway's Configuration page can't find them either.
>
> The Sound Hardware/Software/Drivers were described as:
>
> AC97 WDM SigmaTel Audio Driver
>
> AC-Link Soft Audio
> Multi-stream Direct Sound and Direct Sound 3D acceleration
> SoundBlaster Pro, MIDI, Windows Sound System compatible
>
> I tried:
>
> 1. Uninstalling the KB925902 update.
> 2. Reinstalling the KB925902 update.
> 3. Installing the Realtek hotfix.
> 4. Installing this file from the recovery disk that came with the computer:
> 9520360.exe - Gateway 400VTX and M305CRV Sound driver, version
> 5.10.0.3722
>
> Windows Update KB925902 also zapped the msconfig file and changed the menu
> and toolbar appearance. It also apparently zapped the restore point I had
> set up awhile ago and I would like to avoid erasing the whole bloody disk
> just to get last week's "security update" REVERSED from whatever it did.
>
> Would someone from Microsoft like to tell me how to fix this mess without me
> PAYING for technical support after the killing of my sound by an update of a
> Microsoft product?
>