Windows Update keeps crashing

I try to run 'express' update and it scans my computer for required updates
then says "cannot display this page" and crashes. Coincidentally, IExplorer,
Firefox and Verizon MSN keep crashing with a "chksum" error message. no
malware detected. everything was working fine yesterday.
--
Chris

I had the same problem here. 9am CST on 02/16/09.
Using Windows XP Pro, visiting the site in IE 7.0.5730.11
2 differences: I am visiting Microsoft Update, and I asked for Custom
instead of Express. But I kept getting:

(x) Explorer cannot display the Web Page.
... etc ...

On my 4th try, two hours later, it worked! So, I hate to suggest it, maybe
wait a day or two if you wish, then just try again?
(I'm not a Microsoft support person)
Good luck!
-- Mark Goldfain

"Chris" wrote:

> I try to run 'express' update and it scans my computer for required updates
> then says "cannot display this page" and crashes. Coincidentally, IExplorer,
> Firefox and Verizon MSN keep crashing with a "chksum" error message. no
> malware detected. everything was working fine yesterday.
> --
> Chris

You computer crashed, too, or...?

Mark Goldfain wrote:
> I had the same problem here. 9am CST on 02/16/09.
> Using Windows XP Pro, visiting the site in IE 7.0.5730.11
> 2 differences: I am visiting Microsoft Update, and I asked for Custom
> instead of Express. But I kept getting:
>
> (x) Explorer cannot display the Web Page.
> ... etc ...
>
> On my 4th try, two hours later, it worked! So, I hate to suggest it,
> maybe
> wait a day or two if you wish, then just try again?
> (I'm not a Microsoft support person)
> Good luck!
> -- Mark Goldfain
>
> "Chris" wrote:
>
>> I try to run 'express' update and it scans my computer for required
>> updates
>> then says "cannot display this page" and crashes. Coincidentally,
>> IExplorer, Firefox and Verizon MSN keep crashing with a "chksum" error
>> message. no malware detected. everything was working fine yesterday.
>> --
>> Chris

You may be seeing the affects of a hijackware infection (cf.
http://aumha.net/viewtopic.php?f=48&t=37919).

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Chris wrote:
> I try to run 'express' update and it scans my computer for required
> updates
> then says "cannot display this page" and crashes. Coincidentally,
> IExplorer, Firefox and Verizon MSN keep crashing with a "chksum" error
> message. no malware detected. everything was working fine yesterday.