Windows update locks up

I have an E6700 CPU chip with 4 Gig RAM, PCIE ATI 1900's and Microsoft Vista
Ultimate for an OS. When I click on "Control Panel / Windows Update" or
place the following command in the Run Window, "control.exe /name
Microsoft.Windows Update", I get a blank explorer window opened with
"Control Panel \ Windows Update" in the address bar and nothing else. I let
it sit for quite a while hoping it was just busy or something. No good.
When I want to close the window I have to do it using Task Manager / End
Task. Has anybody else experienced this behavior and what did you do about
it?

It is a fairly recent phenomenon, however, I am unable to track it to a
single event or installation.

Thank You in advance for your reply to this inquiry.

Rob
San Diego, Ca. USA

Windows Update Freezes -

<quote>

Try this:

Start cmd.exe as administrator (right-click and select run as administrator)
at the command prompt type
net stop wuauclt
net stop bits

You will see the services stop.
delete the folder c:\windows\softwaredistribution (you can rename it if you
want). Then start the services:

net start wuauclt
net start bits

then try again and see if it works.

Eddie Bowers
Security Support
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

<quote>


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Rob Frey" <> wrote in message
news:7A00F157-34F7-4E6F-9E99-...
>I have an E6700 CPU chip with 4 Gig RAM, PCIE ATI 1900's and Microsoft
>Vista
> Ultimate for an OS. When I click on "Control Panel / Windows Update" or
> place the following command in the Run Window, "control.exe /name
> Microsoft.Windows Update", I get a blank explorer window opened with
> "Control Panel \ Windows Update" in the address bar and nothing else. I
> let
> it sit for quite a while hoping it was just busy or something. No good.
> When I want to close the window I have to do it using Task Manager / End
> Task. Has anybody else experienced this behavior and what did you do
> about
> it?
>
> It is a fairly recent phenomenon, however, I am unable to track it to a
> single event or installation.
>
> Thank You in advance for your reply to this inquiry.
>
> Rob
> San Diego, Ca. USA

TaurArian,

I did exactly as you had suggested.

From the command line as an administrator I entered "net stop wuauclt".
It returned "System error 1060 has occurred" "The specified serviced does
not exist as an installed service"

Next from the command line as an administrator I entered "net stop bits".
It returned "The background intelligent transfer service service is
stopping" [The word service is used twice by MS]
Under Services.msc it showed the service as stopping.
After a time out period it returned "The Background Intelligent Transfer
service service could not be stopped"

When that did not work I tried to shutdown the services by hand in
services.msc, as an administrator.
The Windows Update service returned "Error 1053: The service did not respond
to the start or control request in a timely fashion"
The Background Intelligent Transfer Service timed out exactly as before.

Thank you for the suggestion. If you have anymore I am willing to try.

Regards,

R. Frey
San Diego, Ca.


"TaurArian" <> wrote in message
news:...
> Windows Update Freezes -
>
> <quote>
>
> Try this:
>
> Start cmd.exe as administrator (right-click and select run as
> administrator)
> at the command prompt type
> net stop wuauclt
> net stop bits
>
> You will see the services stop.
> delete the folder c:\windows\softwaredistribution (you can rename it if
> you
> want). Then start the services:
>
> net start wuauclt
> net start bits
>
> then try again and see if it works.
>
> Eddie Bowers
> Security Support
> Microsoft Corporation
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> <quote>
>
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "Rob Frey" <> wrote in message
> news:7A00F157-34F7-4E6F-9E99-...
>>I have an E6700 CPU chip with 4 Gig RAM, PCIE ATI 1900's and Microsoft
>>Vista
>> Ultimate for an OS. When I click on "Control Panel / Windows Update" or
>> place the following command in the Run Window, "control.exe /name
>> Microsoft.Windows Update", I get a blank explorer window opened with
>> "Control Panel \ Windows Update" in the address bar and nothing else. I
>> let
>> it sit for quite a while hoping it was just busy or something. No good.
>> When I want to close the window I have to do it using Task Manager / End
>> Task. Has anybody else experienced this behavior and what did you do
>> about
>> it?
>>
>> It is a fairly recent phenomenon, however, I am unable to track it to a
>> single event or installation.
>>
>> Thank You in advance for your reply to this inquiry.
>>
>> Rob
>> San Diego, Ca. USA
>
>

The only other suggestion as it is a recent event, perhaps a system restore.
--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"Rob" wrote:

> TaurArian,
>
> I did exactly as you had suggested.
>
> From the command line as an administrator I entered "net stop wuauclt".
> It returned "System error 1060 has occurred" "The specified serviced does
> not exist as an installed service"
>
> Next from the command line as an administrator I entered "net stop bits".
> It returned "The background intelligent transfer service service is
> stopping" [The word service is used twice by MS]
> Under Services.msc it showed the service as stopping.
> After a time out period it returned "The Background Intelligent Transfer
> service service could not be stopped"
>
> When that did not work I tried to shutdown the services by hand in
> services.msc, as an administrator.
> The Windows Update service returned "Error 1053: The service did not respond
> to the start or control request in a timely fashion"
> The Background Intelligent Transfer Service timed out exactly as before.
>
> Thank you for the suggestion. If you have anymore I am willing to try.
>
> Regards,
>
> R. Frey
> San Diego, Ca.
>
>
> "TaurArian" <> wrote in message
> news:...
> > Windows Update Freezes -
> >
> > <quote>
> >
> > Try this:
> >
> > Start cmd.exe as administrator (right-click and select run as
> > administrator)
> > at the command prompt type
> > net stop wuauclt
> > net stop bits
> >
> > You will see the services stop.
> > delete the folder c:\windows\softwaredistribution (you can rename it if
> > you
> > want). Then start the services:
> >
> > net start wuauclt
> > net start bits
> >
> > then try again and see if it works.
> >
> > Eddie Bowers
> > Security Support
> > Microsoft Corporation
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >
> > <quote>
> >
> >
> > --
> >
> > TaurArian [MVP] 2005-2009 - Update Services
> > http://taurarian.mvps.org
> > ======================================
> > How to ask a question: http://support.microsoft.com/kb/555375
> > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
> >
> >
> > "Rob Frey" <> wrote in message
> > news:7A00F157-34F7-4E6F-9E99-...
> >>I have an E6700 CPU chip with 4 Gig RAM, PCIE ATI 1900's and Microsoft
> >>Vista
> >> Ultimate for an OS. When I click on "Control Panel / Windows Update" or
> >> place the following command in the Run Window, "control.exe /name
> >> Microsoft.Windows Update", I get a blank explorer window opened with
> >> "Control Panel \ Windows Update" in the address bar and nothing else. I
> >> let
> >> it sit for quite a while hoping it was just busy or something. No good.
> >> When I want to close the window I have to do it using Task Manager / End
> >> Task. Has anybody else experienced this behavior and what did you do
> >> about
> >> it?
> >>
> >> It is a fairly recent phenomenon, however, I am unable to track it to a
> >> single event or installation.
> >>
> >> Thank You in advance for your reply to this inquiry.
> >>
> >> Rob
> >> San Diego, Ca. USA
> >
> >
>

"Rob" <> wrote in message
news:B6FE947A-0114-4A69-8A1C-...

> Next from the command line as an administrator I entered "net stop bits".
> It returned "The background intelligent transfer service service is
> stopping" [The word service is used twice by MS]

If those four words were capitalized you would see why. ; )


> Under Services.msc it showed the service as stopping.
> After a time out period it returned "The Background Intelligent Transfer
> service service could not be stopped"
>
> When that did not work I tried to shutdown the services by hand in
> services.msc, as an administrator.
> The Windows Update service returned "Error 1053: The service did not respond
> to the start or control request in a timely fashion"
> The Background Intelligent Transfer Service timed out exactly as before.
>
> Thank you for the suggestion. If you have anymore I am willing to try.


Try using the bitsadmin command. First use it as a diagnostic:

bitsadmin /util /version /verbose

You can also try using it as a repair tool.


Good luck

Robert Aldwinckle
---