Windows Update MSXML 4.0 SP2 Security Update (KB927978)

The above update has been downloaded into my system approximately seven
times, thanks to Automatic Updates and me just trying to get it to go away.
The Icon is still sitting down in my bottom taskbar, by my clock, saying that
it still needs to be installed and the Windows Update Screen shows that it
still needs to be installed. I am very sick of looking at this thing and
Microsoft has not been of any assistance to date.

Can anyone assist, I would certainly appreicate it.

Thank you.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

chloeann wrote:
> The above update has been downloaded into my system approximately seven
> times, thanks to Automatic Updates and me just trying to get it to go
> away.
> The Icon is still sitting down in my bottom taskbar, by my clock, saying
> that it still needs to be installed and the Windows Update Screen shows
> that it still needs to be installed. I am very sick of looking at this
> thing and Microsoft has not been of any assistance to date.
>
> Can anyone assist, I would certainly appreicate it.
>
> Thank you.

"PA Bear" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> chloeann wrote:
> > The above update has been downloaded into my system approximately seven
> > times, thanks to Automatic Updates and me just trying to get it to go
> > away.
> > The Icon is still sitting down in my bottom taskbar, by my clock, saying
> > that it still needs to be installed and the Windows Update Screen shows
> > that it still needs to be installed. I am very sick of looking at this
> > thing and Microsoft has not been of any assistance to date.
> >
> > Can anyone assist, I would certainly appreicate it.
> >
> > Thank you.
>
> PA Bear,

Thank you so much, I will make the call tomorrow. You can't imagine how
much I appreciate your assistance. I thought maybe they would help on this
sort of thing but had no number to call. I am sure this will take care of my
problem, I hope.

Again, thank you for your very quick response.

Sincerely,

chloeann

chloeann wrote:
> "PA Bear" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
>> for support calls that are associated with security updates. When you
>> call,
>> clearly state that your problem is related to a Security Update and cite
>> the update's KB number (e.g., KB931678).
>>
>> In other countries, see
>> http://support.microsoft.com/default...r=securityhome > "No-Charge
>> Support...for virus and other security-related" issues in right-hand menu
>> for localized contact information.
>>
>> For more information about how to contact Microsoft for support issues,
>> visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.org/
>>
>> chloeann wrote:
>>> The above update has been downloaded into my system approximately seven
>>> times, thanks to Automatic Updates and me just trying to get it to go
>>> away.
>>> The Icon is still sitting down in my bottom taskbar, by my clock, saying
>>> that it still needs to be installed and the Windows Update Screen shows
>>> that it still needs to be installed. I am very sick of looking at this
>>> thing and Microsoft has not been of any assistance to date.
>>>
>>> Can anyone assist, I would certainly appreicate it.
>>>
>>> Thank you.
>>
>> PA Bear,
>
> Thank you so much, I will make the call tomorrow. You can't imagine how
> much I appreciate your assistance. I thought maybe they would help on
> this
> sort of thing but had no number to call. I am sure this will take care of
> my problem, I hope.
>
> Again, thank you for your very quick response.

YW. This is a thorny issue and best handled by WU Support. Let us know how
you make out, please.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/