"JGARCIA",
We need a little more information. We need a little more information.
Would you mind running through an attempted installation on the Windows
Update website and sending us back the results? Here's how:
On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.
On Windows 2000
Repeat steps 1-22 above, with the following changes:
6. Skip this step
12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
notice the space between windows and update)
On Windows 98
This is identical to Windows 2000, but %windir% does not exist in Windows
98. Instead:
12. Change %WINDIR% to %WINBOOTDIR%
Sincerely,
Pat Walters [MSFT]
"JGARCIA" <> wrote in message
news:823EF7D1-5216-4637-A915-...
> The following items failed to install. To try installing them again, click
> Review and install updates, and then click Install Now again.
>
> Cumulative Security Update for Internet Explorer 6 Service Pack 1
(KB867282)
> Security Update for Windows 98 (KB890175)
> Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009)
> Security Update for Internet Explorer 6 Service Pack 1 (KB833989)
> Security Update for Windows 98 (KB888113)
> Security Update for Windows 98 (KB891711)
> Security Update for Windows 98 (KB891781)
> Microsoft GDI+ Detection Tool (KB873374)
> Critical Update for ADODB.stream (KB870669)
> Security Update for Windows 98 (KB840315)
> 823559: Security Update for Microsoft Windows
> 817787: Security Update Windows Media Player 7.1
> 816093: Security Update Microsoft Virtual Machine (Microsoft VM)
> 814078: Security Update (Microsoft Jscript version 5.6, Windows 98,
Windows
> Millennium Edition, Windows NT 4.0)
> Q329115: Security Update (Windows 98)
> Security Update, March 7, 2002
> 811630: Critical Update (Windows 98
|
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