Windows Update Non Responsive

Have laptop and desktop at home both on XP Pro, SP2 and IE 6.0. Laptop is
wireless to router, while PC has ethernet connection. Have been able to
access Windows Update on PC, but when I try to access Windows Update on
laptop, it trys to open but never will. Task mgr indicates that it is
"running" but it never opens. Can open other web sites, so know that I have
a good internet connection. All products are fully licensed. Any
suggestions as to why I cannot access Windows Update on my laptop? Thanks

Have also got laptop on XP and IE6 wired to modem, windows automatic update
initialises and then begins installation then hangs, task manager also says
it is running, and wont cancel, have tried re-installing new windows update
software but still have same problem as Skeeter.

"Skeeter" wrote:

> Have laptop and desktop at home both on XP Pro, SP2 and IE 6.0. Laptop is
> wireless to router, while PC has ethernet connection. Have been able to
> access Windows Update on PC, but when I try to access Windows Update on
> laptop, it trys to open but never will. Task mgr indicates that it is
> "running" but it never opens. Can open other web sites, so know that I have
> a good internet connection. All products are fully licensed. Any
> suggestions as to why I cannot access Windows Update on my laptop? Thanks

The issue seems to be stemming from the wireless router. It *may* have a
firewall that blocks ActiveX or, the MTU may have to be reset to 1492.
To help determine which one is causing the issue, run the Tweak Test
from here : http://www.dslreports.com/tools

If the test reveals a need to tweak the MTU, use DoctorTCP ( the link is
also on that same page ).

To see if the blocking of ActiveX is an issue, open the
WindowsUpdate.log located in the WINDOWS folder (directory).
Error code 0x800A01AD indicates that an " ActiveX component can not
create object " :

You receive a 0x800A01AD error message while you access the Windows
Update Web site
http://support.microsoft.com/kb/833766

If any of these error codes are present :
0x80072EE2
0x80072EE7
0x80072EFD
0x80072F76
0x80072F78
> These errors indicate that the Windows Update client did not receive a response
> from the Windows Update or Microsoft Update Web site. This may be caused by programs
> that are running on the client computer or by general network-related failures.

See: http://support.microsoft.com/kb/836941
Guided Help is present on that page and it *may* be helpful in resolving
the issue.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



MowGreen [MVP 2003-2006]

Skeeter wrote:

> Have laptop and desktop at home both on XP Pro, SP2 and IE 6.0. Laptop is
> wireless to router, while PC has ethernet connection. Have been able to
> access Windows Update on PC, but when I try to access Windows Update on
> laptop, it trys to open but never will. Task mgr indicates that it is
> "running" but it never opens. Can open other web sites, so know that I have
> a good internet connection. All products are fully licensed. Any
> suggestions as to why I cannot access Windows Update on my laptop? Thanks

Discovered this issue on mine to be a firewall from PREVX1 blocking the
download and installation however without a error message - just sat there
doing nothing and couldnt end task either , solution was to shut down the
PREVX1 and then download and restart - update went fine. Thanks for the help
from a newbie.

"MowGreen [MVP]" wrote:

> The issue seems to be stemming from the wireless router. It *may* have a
> firewall that blocks ActiveX or, the MTU may have to be reset to 1492.
> To help determine which one is causing the issue, run the Tweak Test
> from here : http://www.dslreports.com/tools
>
> If the test reveals a need to tweak the MTU, use DoctorTCP ( the link is
> also on that same page ).
>
> To see if the blocking of ActiveX is an issue, open the
> WindowsUpdate.log located in the WINDOWS folder (directory).
> Error code 0x800A01AD indicates that an " ActiveX component can not
> create object " :
>
> You receive a 0x800A01AD error message while you access the Windows
> Update Web site
> http://support.microsoft.com/kb/833766
>
> If any of these error codes are present :
> 0x80072EE2
> 0x80072EE7
> 0x80072EFD
> 0x80072F76
> 0x80072F78
> > These errors indicate that the Windows Update client did not receive a response
> > from the Windows Update or Microsoft Update Web site. This may be caused by programs
> > that are running on the client computer or by general network-related failures.
>
> See: http://support.microsoft.com/kb/836941
> Guided Help is present on that page and it *may* be helpful in resolving
> the issue.
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> MowGreen [MVP 2003-2006]
>
> Skeeter wrote:
>
> > Have laptop and desktop at home both on XP Pro, SP2 and IE 6.0. Laptop is
> > wireless to router, while PC has ethernet connection. Have been able to
> > access Windows Update on PC, but when I try to access Windows Update on
> > laptop, it trys to open but never will. Task mgr indicates that it is
> > "running" but it never opens. Can open other web sites, so know that I have
> > a good internet connection. All products are fully licensed. Any
> > suggestions as to why I cannot access Windows Update on my laptop? Thanks
>

You're mowst welcome
Nice work finding out the cause of the issue.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

safety concious mole and ferret wrote:

> Discovered this issue on mine to be a firewall from PREVX1 blocking the
> download and installation however without a error message - just sat there
> doing nothing and couldnt end task either , solution was to shut down the
> PREVX1 and then download and restart - update went fine. Thanks for the help
> from a newbie.
>
> "MowGreen [MVP]" wrote:
>
>
>>The issue seems to be stemming from the wireless router. It *may* have a
>>firewall that blocks ActiveX or, the MTU may have to be reset to 1492.
>>To help determine which one is causing the issue, run the Tweak Test
>>from here : http://www.dslreports.com/tools
>>
>>If the test reveals a need to tweak the MTU, use DoctorTCP ( the link is
>>also on that same page ).
>>
>>To see if the blocking of ActiveX is an issue, open the
>>WindowsUpdate.log located in the WINDOWS folder (directory).
>>Error code 0x800A01AD indicates that an " ActiveX component can not
>>create object " :
>>
>>You receive a 0x800A01AD error message while you access the Windows
>>Update Web site
>>http://support.microsoft.com/kb/833766
>>
>>If any of these error codes are present :
>>0x80072EE2
>>0x80072EE7
>>0x80072EFD
>>0x80072F76
>>0x80072F78
>>
>>>These errors indicate that the Windows Update client did not receive a response
>>>from the Windows Update or Microsoft Update Web site. This may be caused by programs
>>>that are running on the client computer or by general network-related failures.
>>
>>See: http://support.microsoft.com/kb/836941
>>Guided Help is present on that page and it *may* be helpful in resolving
>>the issue.
>>
>>
>>MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>MowGreen [MVP 2003-2006]
>>
>>Skeeter wrote:
>>
>>
>>>Have laptop and desktop at home both on XP Pro, SP2 and IE 6.0. Laptop is
>>>wireless to router, while PC has ethernet connection. Have been able to
>>>access Windows Update on PC, but when I try to access Windows Update on
>>>laptop, it trys to open but never will. Task mgr indicates that it is
>>>"running" but it never opens. Can open other web sites, so know that I have
>>>a good internet connection. All products are fully licensed. Any
>>>suggestions as to why I cannot access Windows Update on my laptop? Thanks
>>