Windows Update not recognising it is installed.

Hello

When I run Windows update, it starts as normal, checks the software and
brings up the search preference buttons for Express or Custom. I can press
either button and the message that instantly appears is:

'Files required to use Windows Update are no longer registered or installed
on your computer. To continue:

Register or reinstall the files for me now (Recommended)
Let me read about more steps that might be required to solve the problem'

There is no error code given.

I have tried re-registering using the facility offered, I have re-registered
the dll's manually from a command prompt using the list given in several
postings by MVPs in the MS Discussion Groups.

I have stopped auto-updates, renamed the Software Distribution folder,
restarted auto-updates service and deleted the wu & muwebcontrol class divx
items and the wuweb.dll & muweb.dll and allowed Windows Update to reinstall
them all.

I've tried changing to Microsoft Update instead which appears to install
normally but is still not recognised as being present.

Every time I have taken these actions the same message appears. I have
tried this with anti-virus, anti-spyware and firewall both enabled and
disabled. I have also scanned the computer for viruses, spyware etc but
have found none.

The Background Intelligent Transfer service is running as is Remote
Procedure Call.

I have even downloaded and installed the windowsupdate v6 software from the
Microsoft site. I have also re-installed XP SP2 and DX 9c

I thought updating to IE7 might fix it but the installation fails every
time!

I have checked that my account is administrator enabled with all permissions
available.

I have no 3rd party downloader software running on my system.

I can't think of anything else that I can do to resolve this situation. I
really hope someone can help with this as I am very reluctant to do a clean
install of Windows.

Many thanks in advance for any help you can give me.

DavidB

DavidB <> wrote:

> I have tried re-registering using the facility offered, I have
> re-registered the dll's manually from a command prompt using the list
> given in several postings by MVPs in the MS Discussion Groups.

Did that list include:

regsvr32 c:\windows\system32\msxml3.dll

If not, try it now.

--
Robin Walker [MVP Networking]

Yes Robin, it did, but thanks for suggesting it - I noticed it wasn't always
mentioned.

David
"Robin Walker [MVP]" <> wrote in message
news:...
> DavidB <> wrote:
>
>> I have tried re-registering using the facility offered, I have
>> re-registered the dll's manually from a command prompt using the list
>> given in several postings by MVPs in the MS Discussion Groups.
>
> Did that list include:
>
> regsvr32 c:\windows\system32\msxml3.dll
>
> If not, try it now.
>
> --
> Robin Walker [MVP Networking]
>
>

DavidB <> wrote:

> "Robin Walker [MVP]" <> wrote in message
> news:...
>> DavidB <> wrote:
>>
>>> I have tried re-registering using the facility offered, I have
>>> re-registered the dll's manually from a command prompt using the
>>> list given in several postings by MVPs in the MS Discussion Groups.
>>
>> Did that list include:
>>
>> regsvr32 c:\windows\system32\msxml3.dll
>>
>> If not, try it now.
>
> Yes Robin, it did, but thanks for suggesting it - I noticed it wasn't
> always mentioned.

OK - now try downloading and running Dial-a-Fix from
http://wiki.djlizard.net/Dial-a-fix

Use its options to fix Windows Installer, fix Windows Update, and all the
Registration Center options.
Turn off the "Empty System32\Catroot 2"
Then click "GO"

Do NOT do "Flush SoftwareDistribution" yet.

--
Robin Walker [MVP Networking]

"Robin Walker [MVP]" <> wrote in message
news:...
>
>
> OK - now try downloading and running Dial-a-Fix from
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix Windows Installer, fix Windows Update, and all the
> Registration Center options.
> Turn off the "Empty System32\Catroot 2"
> Then click "GO"
>
> Do NOT do "Flush SoftwareDistribution" yet.
>
> --
> Robin Walker [MVP Networking]
>

Thanks Robin - I'll give it a try tomorrow evening and let you know how it
went!

Cheers

David

>
> OK - now try downloading and running Dial-a-Fix from
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix Windows Installer, fix Windows Update, and all the
> Registration Center options.
> Turn off the "Empty System32\Catroot 2"
> Then click "GO"
>
> Do NOT do "Flush SoftwareDistribution" yet.
>
> --
> Robin Walker [MVP Networking]
>
>
Hi Robin,
I too have this problem, after doing a repair install of XP SVP2 due to a
change of motherboard. I ran the http://wiki.djlizard.net/Dial-a-fix program
with the options above. I have also renamed the softwaredistribution
directory as suggested in another fix note. However the problem still
persists at present.

silicon_valley <> wrote:

> I too have this problem, after doing a repair install of XP SVP2 due
> to a change of motherboard. I ran the
> http://wiki.djlizard.net/Dial-a-fix program with the options above. I
> have also renamed the softwaredistribution directory as suggested in
> another fix note. However the problem still persists at present.

If you have changed motherboard, your Windows installation might be missing
essential chipset drivers. What brand and model of motherboard have you
installed? What brand of chipset does it have? I suggest you to the
download site of the chipset manufacturer to get the most recent version of
chipset drivers for your motherboard.

--
Robin Walker [MVP Networking]

"DavidB" <> wrote in message
news:...
>
> "Robin Walker [MVP]" <> wrote in message
> news:...
>>
>>
>> OK - now try downloading and running Dial-a-Fix from
>> http://wiki.djlizard.net/Dial-a-fix

Hi Robin

Tried that and no joy unfortunately, Have you any other suggestions?

BTW I received an email today from Microsoft Support of whom I asked the
same question, all it said was:

Customer Service: Issue not Supported by Windows update team. Case closed.

Not very helpful!

David

"Robin Walker [MVP]" wrote:

> silicon_valley <> wrote:
>
> > I too have this problem, after doing a repair install of XP SVP2 due
> > to a change of motherboard. I ran the
> > http://wiki.djlizard.net/Dial-a-fix program with the options above. I
> > have also renamed the softwaredistribution directory as suggested in
> > another fix note. However the problem still persists at present.
>
> If you have changed motherboard, your Windows installation might be missing
> essential chipset drivers. What brand and model of motherboard have you
> installed? What brand of chipset does it have? I suggest you to the
> download site of the chipset manufacturer to get the most recent version of
> chipset drivers for your motherboard.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>
I only started to access windows update after I installed the drivers from
the CD that came with the motherboard ( a mature model GA-K8NS) - its only
windows update that seems to be in trouble. I see from searching around that
there are many different causes of this problem, and many different fixes
that work for some people. Have tried the msxml3.msi reinstall, and also
running WindowsUpdateAgent20-x86.exe from microsoft. Any other suggestions
would be welcome, Thanks!

DavidB <> wrote:

> "Robin Walker [MVP]" <> wrote in message
> news:...
>>
>> OK - now try downloading and running Dial-a-Fix from
>> http://wiki.djlizard.net/Dial-a-fix
>
> Tried that and no joy unfortunately, Have you any other suggestions?

You are still getting "Files required to use Windows Update are no longer
registered or installed
on your computer."??

Maybe you should try a complete re-installation of the latest version of the
Windows Update client agent:

For 32-bit systems, download and save to hard disk, and then install:
<http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>

If this produces an error message about "Update agent already
installed", then execute the installer again manually, with parameter
/wuforce as in (at a comand prompt window):

WindowsUpdateAgent30-x86.exe /wuforce

Then visit Microsoft Update again, and report back whether your problem is
fixed.

If it still says that some files are missing, it might be worth doing a
complete check of your Windows installation: open a command prompt window
and type

sfc /scannow

and have your original XP installation CD in the CD drive.

--
Robin Walker [MVP Networking]