Windows update not responding

I am running Vista Business 32 bits with SP1, have automatic update set to
'yes'.

Windows update was working fine for me till a few days ago. Lately, even
when I receive notification that updates are available, but once I click it,
it just won't response. When I shut the machine down, on the shut down
screen, there's a message saying 'configurating updates', however, nothing
ever happen.

I have uninstalled all the softwares right back to the date that automatic
update was still working for me. Still I was not able to update my window
system.

Via "control panel - backup and restore", I have tried restore back to the
date when windows update was still working. When it restart, I will get a
message saying that 'restore has not completed properly............'. When I
go back to control panel, hoping to perform a new restore, I will get a
message saying 'restore already in progress........'. I simply not able to
restore to anything.

I have downloaded the individual updates from Microsoft into my harddrive,
when I execute it, I get a message saying 'preparation has completed', then
nothing happen.

I have shut down my Zonealarm firewall, AVG virus scan, Spybot, still, I am
not able to update my window or perform a restore.

I simply don't have a clue of what have went wrong. It's just so frustrated.


--
Basilico

Judging from similar posts here in the past month or so, the behavior may be
due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Basilico wrote:
> I am running Vista Business 32 bits with SP1, have automatic update set to
> 'yes'.
>
> Windows update was working fine for me till a few days ago. Lately, even
> when I receive notification that updates are available, but once I click
> it,
> it just won't response. When I shut the machine down, on the shut down
> screen, there's a message saying 'configurating updates', however, nothing
> ever happen.
>
> I have uninstalled all the softwares right back to the date that automatic
> update was still working for me. Still I was not able to update my window
> system.
>
> Via "control panel - backup and restore", I have tried restore back to the
> date when windows update was still working. When it restart, I will get a
> message saying that 'restore has not completed properly............'.
> When
> I go back to control panel, hoping to perform a new restore, I will get a
> message saying 'restore already in progress........'. I simply not able
> to
> restore to anything.
>
> I have downloaded the individual updates from Microsoft into my harddrive,
> when I execute it, I get a message saying 'preparation has completed',
> then
> nothing happen.
>
> I have shut down my Zonealarm firewall, AVG virus scan, Spybot, still, I
> am
> not able to update my window or perform a restore.
>
> I simply don't have a clue of what have went wrong. It's just so
> frustrated.

Thanks PA Bear for the advice, I do have to admit that it is too complex for
me. I have now got in touch with Microsoft update support. I have not yet
make any changes to the computer yet, however (again I have no idea of why or
how), I can now see the available updates, except that when I try to install
them, I now get a error message 80240016. It is getting very interesting. I
am confident that with the help of MS, I will be be able to resolve it.
Thanks again for all the helps.

--
Basilico


"PA Bear [MS MVP]" wrote:

> Judging from similar posts here in the past month or so, the behavior may be
> due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.
>
> Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Run a thorough check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://aumha.net/viewforum.php?f=30,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, or other appropriate forums for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> ==========================================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Basilico wrote:
> > I am running Vista Business 32 bits with SP1, have automatic update set to
> > 'yes'.
> >
> > Windows update was working fine for me till a few days ago. Lately, even
> > when I receive notification that updates are available, but once I click
> > it,
> > it just won't response. When I shut the machine down, on the shut down
> > screen, there's a message saying 'configurating updates', however, nothing
> > ever happen.
> >
> > I have uninstalled all the softwares right back to the date that automatic
> > update was still working for me. Still I was not able to update my window
> > system.
> >
> > Via "control panel - backup and restore", I have tried restore back to the
> > date when windows update was still working. When it restart, I will get a
> > message saying that 'restore has not completed properly............'.
> > When
> > I go back to control panel, hoping to perform a new restore, I will get a
> > message saying 'restore already in progress........'. I simply not able
> > to
> > restore to anything.
> >
> > I have downloaded the individual updates from Microsoft into my harddrive,
> > when I execute it, I get a message saying 'preparation has completed',
> > then
> > nothing happen.
> >
> > I have shut down my Zonealarm firewall, AVG virus scan, Spybot, still, I
> > am
> > not able to update my window or perform a restore.
> >
> > I simply don't have a clue of what have went wrong. It's just so
> > frustrated.
>
>

80240016 SUS_E_INSTALL_NOT_ALLOWED

Translation: Whatever you're trying to install is failing, either because
another update is still installing or the machine needs to be rebooted.

Did you install Vista SP1 via Window Update or manually?

Tip: Stick with MS Support on this one!


Basilico wrote:
> Thanks PA Bear for the advice, I do have to admit that it is too complex
> for
> me. I have now got in touch with Microsoft update support. I have not
> yet
> make any changes to the computer yet, however (again I have no idea of why
> or how), I can now see the available updates, except that when I try to
> install them, I now get a error message 80240016. It is getting very
> interesting. I am confident that with the help of MS, I will be be able
> to
> resolve it. Thanks again for all the helps.
>
>
>> Judging from similar posts here in the past month or so, the behavior may
>> be due to a Vundo-ZLOB-SDBot infection, all of which is protected by a
>> rootkit.
>>
>> Unexplained computer behavior may be caused by deceptive software
>> http://support.microsoft.com/kb/827315
>>
>> Run a thorough check for hijackware, including posting your hijackthis
>> log
>> to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_R...:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://aumha.net/viewforum.php?f=30,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html, or other appropriate forums for
>> review
>> by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> ==========================================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Basilico wrote:
>>> I am running Vista Business 32 bits with SP1, have automatic update set
>>> to
>>> 'yes'.
>>>
>>> Windows update was working fine for me till a few days ago. Lately,
>>> even
>>> when I receive notification that updates are available, but once I click
>>> it,
>>> it just won't response. When I shut the machine down, on the shut down
>>> screen, there's a message saying 'configurating updates', however,
>>> nothing
>>> ever happen.
>>>
>>> I have uninstalled all the softwares right back to the date that
>>> automatic
>>> update was still working for me. Still I was not able to update my
>>> window
>>> system.
>>>
>>> Via "control panel - backup and restore", I have tried restore back to
>>> the
>>> date when windows update was still working. When it restart, I will get
>>> a
>>> message saying that 'restore has not completed properly............'.
>>> When
>>> I go back to control panel, hoping to perform a new restore, I will get
>>> a
>>> message saying 'restore already in progress........'. I simply not able
>>> to
>>> restore to anything.
>>>
>>> I have downloaded the individual updates from Microsoft into my
>>> harddrive,
>>> when I execute it, I get a message saying 'preparation has completed',
>>> then
>>> nothing happen.
>>>
>>> I have shut down my Zonealarm firewall, AVG virus scan, Spybot, still, I
>>> am
>>> not able to update my window or perform a restore.
>>>
>>> I simply don't have a clue of what have went wrong. It's just so
>>> frustrated.